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January 2024 by Ricky Ramos
I’ve been a loyal and pleased customer of this location for three years for all my car maintenance needs. However that changed today.I scheduled a noon appointment for an oil change and tire rotation and was told it would take 1 hour and 15 mins. I indicated I would be waiting for the vehicle but was stepping out for lunch. I returned at 1:45pm (30 mins after the work was due to be completed). All staff members were engaged either on the phone or with other customers, so I went to the waiting area. After 15 minutes I went to Valerie who was the only person available at the car care side. She quickly, without confirming my name or vehicle info, quipped “they haven’t brought me anything yet.”So I went back to the waiting area. 45 minutes later, I go back to check on the status of my vehicle. Valerie then asks me if I’m waiting for *a different vehicle than mine* and I said “no, it’s a 2016 civic for a 12pm oil change and tire rotation.” She searches the computer and back counter for paperwork, and then indicates she needs to check with the mechanic. After a few minutes, she comes back and says “they are just pulling in your vehicle.” To which I responded “is it still going to take an hour? I’ve been waiting since noon and was told it would be done by 1:15pm. It is now 2:50pm”. She said “that’s how long the service takes, so yes”So take note that scheduling an appointment here, even as a premier AAA member, does NOTHING for the staff to honor their own word or to have the decency and proactiveness to call or simply step away from their computer to update customers waiting that there is a significant delay in completing their work by the time they promised.Now instead of taking just 2.5 hours of work off, I have had to miss half a day when I could easily have made alternate arrangements and come back to pick up my vehicle later. It’s extremely inconvenient and not even an apology or any sense of empathy was expressed or shown. A simple straight face from Valerie is all I received. AAA customer service here is sub-par.UPDATE: I decided to ask for the manager and was quickly told “we are waiving the oil change fee for the inconvenience.” And I said “that’s nice but I still want to speak with him because this lack of customer service is not acceptable.” I spoke with John and shared my grievances. He indicated he didn’t know what happened and why my car wasn’t serviced in a timely fashion. That he was rushing the complete the service and then figure out with the mechanic why this happened. Mind you only an oil change was reference and I reminded him that I also came in for a tire rotation”It’s been 3.5 hours and I’ve now had to clarify three times what services I scheduled my appointment for. Not to mention wait 3x the normal timeframe for them to be completed.Car dealerships are starting to look way more appealing when you consider you don’t have to be a member to have the same experience.
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December 2023 by Chuck Greene
They kept my car for longer than they estimated and kept lying about when the parts for my car would come in. Also customer service was not kind and supportive in any way except when it was time to settle up. Avoid this establishment if you want decent service. Also the car is still having some issues caused by them.
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December 2023 by Chuck G.
I had my automobile towed there on a Tuesday afternoon for a simple repair, replacing water hoses for the coolant system because one of the hoses malfunctioned where steam escaped from underneath the hood. The car was parked immediately and sat for a day. Had it towed the next day and Bill stated that it may be a blown headgasket but I knew better and he couldn't give me a time frame on how long it would take. The next day I went there early afternoon and was told that they're waiting for the part, so I sat expecting to get the car until a woman came to me and told that the driver had an accident and it would be the next day. I went the next day and sat until it was ready and given a 1000 bill and I wondering what did they do that was worth a thousand dollars. Customer was the worst. Avoid Bill it's his kingdom not AAA. Avoid this place please!
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November 2023 by Maggie Lees
Showed up during regular business hours on a regular business day to get notarized copies. Only one person at this office is a notary and they aren’t in today. If AAA claims to offer a service, there should be someone scheduled every business day to offer that service.
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November 2023 by Shanice McCormick
Terrible attitude. Very short answers and no interest in actually providing a service. Apathetic attitude. Worst experience I’ve had with AAA. I will take my vehicle to another location.Services: Electrical
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October 2023 by Maggie Jordan
Showed up during regular business hours on a regular business day to get notarized copies. Only one person at this office is a notary and they aren’t in today. If AAA claims to offer a service, there should be someone scheduled every business day to offer that service.
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September 2023 by Linds Edwards
I have never written a negative review but I feel obligated in this case. Bill, the customer service person and mechanic was awful to work with, almost leaving me in tears. Not only did he give me a ridiculous quote, but upon taking it to another garage found out he was attempting to do unnecessary service to my car. I will never be returning!Service: Brakes
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August 2023 by Alexander Kolar
Excellent customer service! Came in to get a International Driving Permit and walked out about 10 minutes later with it in hand. Davina was efficient and incredibly friendly, highly recommended!
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July 2023 by Mason Mathews
Not bad not great. Easy enough for simple stuff but if you think something serious is going on with your vehicle probably just go to a real mechanic garage.
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June 2023 by Brendan T. Westfall
Update: This location offered me two tires, a rotation and alignment for 108$ to make up for the prior service lapses. The star rating has been updated to reflect this gesture. The original review can be found below:They say they do an inspection and tire rotation with every oil change. The past *several* times I have been there, they have done neither. Why be a premier AAA member if it doesn't actually matter to AAA? Shameful. If you need basic car care go elsewhere, I will be from now on.Service: Oil change
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June 2023 by K Taylor
Went to this Scott's addition AAA and DMV on a Tuesday morning. I had called previously to get information. I was told they could insure my car and handle transfer of title and registration. When I got there I was told that the insurance person may or may not be coming in and that no DMV transactions could be done because their computer was down. No other DMV computers were down.The associate was extremely rude. In a nutshell, I made a trip all the way over there for nothing.
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April 2023 by Connor Leeson
I was told during an oil change at a different place that I needed a routine service done on my rear brakes- they told me the brake pads looked pretty worn and could use replacing. I figured maybe I'd be able to get the service done using my AAA membership and decided to test out my local branch.It was an absolutely terrible experience. The cashier up front, Valerie, asked me to repeat myself and re-answer questions I'd already answered several times during both drop-off and pickup. They also made me wait around an extra 5 minutes at the end because they couldn't figure out their own credit card machine. But that wasn't even the worst part. For the rear brake pad service, I was quoted at about $200 total. I dropped off my car, and 45 minutes later, received a call back from them, informing me that their "technician" recommended over $1100 worth of repairs, and a bunch of other services that I had not asked for. They were also very pushy about it- I had to explicitly state several times that I wanted to opt out of certain recommendations they had. Again, I had to tell the cashier about 7 times that I wanted to decline all the services being recommended to me and that I didn't want $1100 worth of work on my car that I may or may not need until she finally figured it out. I ended up getting the rear brakes serviced so that it wasn't a complete and total waste of everyone's time.Even if I do indeed need the services recommended, there was absolutely no way I was going to let them do all that, given how awful the person over the phone was and how freaking expensive the quote was. I'm seeking a second opinion now, and I have no doubt that I'll be given better recommendations and a cheaper quote from just about anywhere else. If I hadn't been as assertive as I was about my service, this place would've committed highway robbery of me and not even felt bad about it. Not to mention my gas tank was also suspiciously lower than it should’ve been for a small amount of work and only leaving it there for a day…My AAA experience for things like roadside assistance and saving money on theme parks have been mostly good, and I'm starting to think that's what they should stick to. Because their auto service experience absolutely SUCKS.Service: Auto brake repair
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April 2023 by Ros Morton
I love how they treat their AAA members... This membership actually offers a lot more than what people know about when it comes to their services.
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April 2023 by Nikki J.
Service was eh, but the work got done. I made my appointment, for my 70k maintenance and state inspection, online which was easy to do. When I arrived, I was told Online appointments don't work for state inspection and I'd have to wait and see if they had time to do it. And even though i made an appointment, they had to look up what my maintenance would entail. That was only annoying because I had to wait for him to find that info before i could sign off on the work to be done, which took about 5-10mins. I was told that it probably wouldn't be done til end of day and they wanted me to drop off. But I told them I'd get some work done in the waiting room Ultimately they took my car right back and it was ready less than 2 hours later. The next day my oil change light was still on which I had to get them to remedy.
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February 2023 by Shawn Jones
They arrived sooner than the time quoted. The driver was professional and service was exceptional.
