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November 2024 by Josh M
My Ram 1500 was at Whitten Bros on Midlothian for an entire week for 4x4 issues. They couldn't diagnose the problem and wanted to charge me 7k for exploratory replacement parts!! I dropped in to Total Offroad and spoke with Eric (Manager) about my situation and how frustrated I was. He grabbed my keys and had his mechanic taken a look at my truck. Inside 15 minutes they diagnosed my problem! In another 15 minutes my parts arrived at the shop and an hour later I had my truck back good as new! Paying $600 instead of 7k, I'll take that all day. If you have a vehicle with 4x4 don't hesitate to take it here! The staff was professional and meticulous. I can't thank those guys enough!
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October 2024 by Russell Satterwhite
Extremely pleased with the service, knowledgeable and patient with those who have less understanding of suspension systems. I highly recommend them.
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October 2024 by Jacob Waldbauer
If I could give them a negative 5 I would. The people they have working there must all drive Prius’. I have no idea how they got the job. Almost listened to them and put my f350 on tires that barely can handle the weight of my truck after telling them I haul 6k pounds almost daily. It took them 2 days to even come up with a quote. The only reason I figured out how terrible they actually are was because when I called to try and finalize the sale, they wouldn’t answer the phone. DONT GO HERE IF YOU LIKE YOUR VEHICLE
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July 2024 by calvin clark
I stopped by to see if they replaced front lights and park lights via a kit for a 1997 Chevy Silverado. They installed the new kit but the front passenger side amber corner light was not working. The person that checked me out said that they do not fix or troubleshoot beyond the connector. If I had known this I would have taken my truck to a shop that does the complete work. I am very disappointed in the way that they handled this, again 1997 Chevy Silverado but the advertisement shows high end vehicles which are much more technical.
After the phone call, I understand that you were not aware that I told the person that took the order that I had a light out, I would expect someone to clarify at the time of payment which was half up front. I did not realize that your facility does not troubleshoot older vehicles. We are talking about a park corner park light, I assumed that if you install something you are capable of repairing accessories related ro the service, and I discussed the issue when i made the first payment. When I picked up the vehicle I was respectful and did not see a reason to be loud and disrespectful, I have found that in many cases it solves nothing. I ate the 400.00 and am moving on. But I will add a photo if possible because I consider myself an honest broker. I am taking your advice to look for a auto shop that can easily repair the light.
v/r
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July 2024 by Brad Peiffer
I would like to give a big THANK YOU to Eric and The Total Offroad Team! I was initially concerned from a previous review, but they certainly exceeded my expectations from start to finish. I needed a complete RAM “refresh” that included - ready-lift suspension, Fuel Wheels, Toyo Tires, and even new Amp Power Running Boards! Throughout the entire process, I was impressed by the communication, product availability, and install execution from the entire team. Although there are so many local options to choose from regarding retailers/installers, your search STOPS here with Eric and Total Offroad. FYI- I have already scheduled a follow up appointment for a Retrax Teanneo cover installation! Thanks again to everyone at the shop for making this a smooth and fluent process!
Brad
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March 2024 by Ricky Stephens
They don't care about the quality of work done just quantity, I have to take my 2024 GMC Sierra 2500 HD AT4 to another shop because this place has no ability to fix their work, only push blame on the product they install and sell, if you want to ride down the road and feel like your riding on your girls toy then absolutely use this place, otherwise find another shop that can actually fix their fu-- up and sh-- excuses, taking my truck to another shop to actually get the truck to ride like it should. And not vibrate at 58 to 70 mph ,after adjusting the torsion bars that they had the rise almost an inch to far advanced then the big bold manufacturer recommended. Also make sure they don't cut and remove parts that don't need to be. Eric is a salesman definitely no mechanic in the shop.
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August 2023 by Mark Austin
Lifted 2003 Toyota Sequoia - AlignmentBrought my off road toy in for an alignment after I replaced just about the entire front end suspension.I had specific settings it needed to be set to.This shop got me in, worked the kinks out of my new parts, and did it right.Great customer service, friendly, funny, and accommodating.Thank you! (Photo from my shop, not theirs. I don't have an alignment machine..)
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July 2023 by Paige Ewell
The two guys , Greg and another gentlemen were fantastic. I went in looking for a winch, hi jack and a new spare tire and wheel. I was particularly confused with the rim size , off sets and these guys were more than informative , looking things up and ordering what I need with a smile and professionalism. I left spending all my money and confident in my choices. We’ll worth an hour drive
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January 2023 by L L
Rude employees who can’t even answer a simple question just say they will call you back to get you off the phone
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January 2023 by Vincent A.
Great service from Joshua with my tonneau cover and Ram Power Steps
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January 2023 by Randy Johnson
Eric Took care of me and made sure my order was done right. Nice to have a local store to deal with.
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January 2023 by Sandy Smilek
Awesome service.everything you need for your off road
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September 2022 by Tracy McGinnis
I have had work done on two Jeeps here and have never been disappointed! Very professional, friendly and knowledgeable! Tires and wheels put on this time ! Thank you!
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September 2022 by Jonathan Shackelford
Awesome group. They have the expertise and are completely up front. You won't find better service or prices around. Even after a few setbacks, they absolutely made it right and made sure I was informed every step of the way.
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August 2022 by von clarke
Great group of people working here. Knowledgeable and friendly! They do great working on installs. They have best pricing you can find for over 80 miles around!!
