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March 2024 by Hamzeh Kassem
Experience people who can help you .
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February 2024 by أبو إبراهيم
Thank you so much for your assistance and being always very efficient and helpful Mr. Abdulrahman ,I really appreciate your great efforts and customer service.
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February 2024 by Sylvia FB
I recently had a stellar customer experience at the Verizon Wireless store in Reston, VA, and I want to share my positive feedback. Manager Wayne and the employees were remarkably helpful, very patient, and executed their job with excellence.Also, I appreciate the store's cleanliness, nicely organized, and the willingness of the employees to assist customers with patience. Overall, I have a positive impression of this store and its commitment to customer satisfaction.
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February 2024 by Michael Pietsch
There’s no way to call the store direct. Unfortunately, it puts you through a tree and you can never get a hold of somebody at the store trying not to waste my time and drive all the way there but it’s impossible.
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January 2024 by Jane Doe
The atmosphere and the employees that work here are extremely helpful and understanding. Abdel is an excellent representation of a model company employee. He knows resolve any issue and how to help customers in a timely manner.
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January 2024 by Sofia A
Ricardo was so helpful and patient with us! 10 min wait time on a holiday weekend and great service.
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January 2024 by Adit Parikh
Ricardo is great.
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December 2023 by RJ Y
Got the run around from multiple employees about returning a home Internet device. People don't know how to do their job or are trained properly. I can't tell if it's a corporate store or a reseller but I would recommend going to the store to look and ask questions then just buying things online.
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November 2023 by Cece Charles
I just want to start off by saying that Brennan was an absolutely frustrating representative to work with and should receive additional training on how to better treat customers. He did a terrible job throughout our entire interaction and is the sole reason for this negative review.Although I was greeted and checked in immediately, I had a 10-15 minute wait before I was given any help. When Brennan did approach and ask my reason for stopping in, I explained what I wanted and what my experience had been prior to coming into the store: a previous order cancelled due to low inventory at another location, a duplicate charge for that order and a 45 minute call with customer service that left my questions unresolved.He then insinuated that my order cancellation may have been due to insufficient funds (which is both insulting and inappropriate to the situation) and he then proceeded to make a mockery of my intelligence by saying “let me explain things to you slow” (without using the correct adverb form, which should have been *slowly)After I was finally able to get clarification for my issue, he left mid transaction to assist other customers (who arrived and checked in after I did) despite being my assigned representative on the floor. I then stood in the middle of the store for an additional 10-15 minutes because he seemed more willing to provide help to other customers before another associate stepped in to ask if I needed help.That rep, Abdel- was kind, capable and able to resolve my questions/order within 5-10 minutes. I truly appreciate his assistance and he should be commended for picking up the gaps in his colleague’s performance. After setting up my phone at home, I was able to return to the store the next day and turn in my superfluous device for trade-in. This time, I was assisted by Mia who was able to complete my transaction quickly and efficiently. She acknowledged my extended wait the day before and was both friendly and competent in wrapping things up.However- I’m still giving the store 1 star because if I hadn’t already invested so much time and effort into resolving my issue- I would have left and gone elsewhere because of how negative my overall experience was. Brennan was condescending, unkempt and frankly- in need of a haircut. As an associate on the sales floor, he should be required to review best practices for client service before being allowed to interact with customers again.
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September 2023 by Addie Marshall
If you can only return routers to specific Verizon locations they shouldn’t say on the phone you can return to any branch
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September 2023 by Michael Kouremetis
By far the best Verizon retail store we have been to. We were in and out in 15 mins after replacing a lost phone.Our customer associate Abdel was awesome.
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September 2023 by Kaleb Desalegne
I went to switch my service from AT&T to Verizon and I got mor help from the AT&T customer representative than the ones at Verizon. They weren’t interred to assist me, all they want to do was talk amongst them selves and the guy that helped me put me on the wrong plan, more expensive than what I asked for.
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July 2023 by Nicholas Gimbrone (Nick)
Shami, store Specialist, solved a problem (inability to log in via the web to manage our wireless account) that had plagued us for over 6 weeks with Verizon Wireless support (10 calls, 25 hours, 4 tech support tier 2 people)... she and her tier 2 tech support had me uninstall the (horrible) MyVerizon app... she is a star (Verizon not so much, next step was to port away).
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June 2023 by THISGUY Selvin
A gentleman was triggered when I mentioned I have an commercial account (I use that term everyday) He told me “we don’t have a commercial account, what we have it called “business accounts“…. He knew what I was referring to. ??♂️ Amazing company but bad customer service… ??
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May 2023 by Jack Flash
This Wednesday, I was struggling with a phone activation and wanted to come into the store to converse with someone in person. The associate who worked with me was named Shami, and she rocked. A different associate was friendly in welcoming me in and getting me signed up. I only had to wait about 10 minutes--not bad at all! Shami was really patient with all my specific needs, answered every question, and gave me overall awesome customer service and help. The entire team was very kind, and I just wanted to reach out and thank them for their help! (Thanks, Shami!)
