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February 2024 by Jennifer Justice
Thanks for all of your help Theresa and staff! So glad a part of the original Reston is still there! Always helpful and love the gift wrapping!
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January 2024 by SW
We visited this location on Christmas Eve and had to park in the garage a couple of blocks away.The store was busy, but you could easily find someone to help.4/5 because you had to ask for help versus it being offered.Also, I understand it was a busy season, but the associates were scrambling to find different items in the drawers as if they maybe once were organized but not anymore.There were so many people inside that we often had to wait to view/smell the perfumes that we were looking at, and you could barely turn around.
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January 2024 by Subasmani Pokhrel
crowded might be for new year sale
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November 2023 by Susie Heilman
IMO this is the best Sephora in the area. Tyson’s has more product availability but Reston is where I go or call for comfortable shopping and customer service. I’m always happy making a stop at this store!
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October 2023 by Qudsia Asadi
I came to this Sephora and Claire the manager assisted us with our transaction today. She went above and beyond to help us with a simple request we had that another Sephora at Tyson’s was unable to fulfill. She had a caring and enthusiastic manner and would definitely recommend to be helped by her again.
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October 2023 by Sanam Khan
I’ve come to this Sephora many times and sometimes the service is okay and and other times it’s exceptionally good. Yesterday I was helped by Logan and he was extremely helpful, knew exactly what I had asked for and helped me find it and then helped me at checkout to wrap up the process quickly.
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September 2023 by Jamie Howard
My friend and I came in to buy some products and we were helped by Clare. I wanted a lightweight, natural looking foundation and she recommended the Dior Backstage Face & Body Foundation.As an African American woman, it's been tricky for me in the past finding a good match since a lot of darker shades tend to run orange or red (so glad this is changing!). The shade Clare chose was a great match and the formula is beautiful on my skin! I also needed to replace my favorite face powder that I'd broken. Her product history search device was being wonky, so she tested me with the ones there.So I get home to compare and they're the exact same shade! (Old one on the left, new on the right) She helped my friend find awesome foundation, concealer and primer products and those matched her great too. Bottom line: Clare knows her stuff haha
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September 2023 by Carla Amor Celebrant-The Love Officiant
I actually have a question:Why they always so reluctant to give samples on this store? No matter how much I spend! But I see other people bragging about the samples they get?!
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August 2023 by Maxine Rivera
all the associates were nice to me except the cashier. girl was rude to me for what giving me and my friend attitude like come on now
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August 2023 by Mashal Sadozai
Rude customer service. I was in the store 30 minutes before close and an associate tells me they’re about to close. No “hi” or “how are you doing today”.
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June 2023 by Carolina Rivera
Only making a review because I have had too many bad experiences at this specific sephora. I've been told "i'm busy" or just entirely dismissed when asking an associate for help several times but today has been the most annoying and frustrating experience yet. I am going on a trip tomorrow and bought one of my essentials an hour before closing. When I get home, I realize that the entire "new" package is open and missing the entire powder. I come back exactly 5:59pm on the dot just to ask for an exchange and in the middle of my sentence I am immediately cut off by the associate at the door where literally yells "we're closed" in front of a whole group of people. It was quite frankly embarrassing and disrespectful. I personally have worked in the retail industry and understand that this can be a frustrating occurrence but this is absolutely unacceptable behavior towards customers. Ordering online from now on, definitely don't come here if you're looking for quality service.
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June 2023 by Lauren Lashlee
This Sephora doesn’t carry Tula products and it is alittle disappointing.
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May 2023 by Habitually Nickie
I am a makeup shopaholic and whenever I go to the Reston Sephora I am always so happy when Javon is there. He is absolutely amazing! His customer service is top tier and when I say he goes above and beyond to make sure I am happy! I have had recommendations from plenty of employees but when I tell you that every recommendation he has given me has been amazing and added items to my skin, hair and makeup routine! He is always giving me tips when I pick up products to make sure that I can make them work for me. If you are ever at the Reston Sephora ask for Javon and I promise you will be so happy with your purchase.The store is always clean when I go in there and I am always greeted and even when I go in looking a hot mess I am treated like a queen! I will always be a returning customer!And again Javon needs a plaque in that store he’s the best!
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March 2023 by MJ Eashum
Clean, organized store, non-pushy clerks on the floor who are knowledgeable about products, and well-stocked shelves
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January 2023 by Zuhra Aman
Just got done with a full makeover at Sephora at Reston, Market street; and I'm loving it! The staff were so friendly and makeup artist Javon was so knowledgeable, helpful, and friendly. They gave me the perfect look that made my features pop - thank you for making me feel beautiful! You deserve a five star Javon - I will definitely visit again.
