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February 2024 by Lucas Delat
I scheduled an appointment for 5 pm and showed up at 4:40pm. I then waited in the front office as one the staffs two unattended children sat behind the desk playing games. Then after 20 minutes, an employee comes to the front desk (the kids mother) and tells me “we don’t have availability today so you’re gonna come in tomorrow”. I scheduled my appointment and drove out of my way there. If I had know that their appointments meant nothing then I would’ve gone to a different store and gotten the work done sooner. This location is very unprofessional and a waste of time.
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February 2024 by Jason Best
Great Experience at NTB tire and battery. Front tire had a hole in it and they sorted it out in 30 minutes. Make sure to make an appointment!
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February 2024 by Austin Hwa
Exceptional tire shop. I’ve always had good service here, and especially the last time when I worked with Nancy.
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February 2024 by Aundria Barr
Customer service is excellent they took me right in
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February 2024 by Jessica D.
Almost a year ago, I spent 2k on two axle replacements and a transmission flush. Recently, I noticed my car was guzzling fuel very quickly. I took it to a local shop where I saw the mechanic drive the car onto a lift and inspect the underside. The mechanic immediately noticed the axles were replaced and one of the axle seal where it connects to the transmission was leaking. He showed me how the left axle was poorly installed and unsecured and we both saw the leak where it should be sealed. He lowered the car and showed me my transmission has no fluid. Out of curiosity, I took the car to NTB the next day. Told them I had the axles replaced with them almost a year ago and was recently told the transmission was leaking where they allegedly installed a new axle seal. I waited in the waiting area while they took the car onto the lift. A few minutes later, I followed them to check the car. Miraculously, the axle was all clean and secured. The guy even took a rag to show me there was no leak on the seal and the work they did was fine. I hate being taken advantage of and this whole experience was very discouraging with NTB. He immediately told me the transmission was leaking and that they don't work on transmissions. I knew then it was a lost cause and couldn't recoup or get anything fixed at NTB. So I left and got my car fixed at the local shop where I will now be going.
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February 2024 by Mike Money
I normally don’t do reviews but please don’t take your personal vehicle to this place. Trust me.
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February 2024 by Bryan Oropeza
Nancy helped me out so much and assisted me throughout my whole struggle and , her team had my car up and running in less than 1 hour which is crazy compared to other places who make you come back next day or have so much unexpected delay time great service 10/10 recommend to everyone. If you have a car issue she can fix it !
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February 2024 by lea benitez
Very nice came in an hour before closing and still got me in
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February 2024 by Eduardo
This shop Is amazing staff we received amazing care will come here again and 100% recommend coming back for all your car work
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February 2024 by Brent Park
Had walk in availability on Super Bowl Sunday!Reception was super quick and responsive.Service was quick and transparent.Easy to use and reliable.Will definitely return if needed!Extremely pleasant visit!!!THANKS NTB
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February 2024 by Rick Bloom
I've had 3 occasions to come here, and it's convenient and quick. I will come back. This time, I was disappointed that they tried to upsell me before they started work on the car. I was informed that my 6 month old battery was failing (no problems!) and my brakes were bad (true). They also offered to fix my tire for free, if I would post a Google review. The woman at the front desk pressed a 5 star rating and returned my phone. I did as agreed, however I edited the star rating when I returned home. Obviously, they've had a spate of bad reviews.
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February 2024 by Carlton Pettway
The staff is beyond reproach in their customer service and diligence and explaining what was truly necessary with my repair. Starting with the management team of Jose, Donniscea, Nancy and the installers. Your work was far better any local shop. I'll will always choose them first for my brakes and tires first.
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February 2024 by chandra Osann
Jose was awesome! I came in after work today hoping to get a patch for my tire after running over a nail. Jose was welcoming, friendly, helpful, and quick to address the issue. I’ll definitely tell friends to come to NTB Sunset Hills for all their vehicle needs. Thank you!!
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February 2024 by Huss S
Front desk is rude for no reason
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February 2024 by David Ascencio
Great customer service!! Quick and efficient will definitely come back here every time!
