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October 2021 by Artem Zarutskiy
Got some brochures printed at Metro Printing Center — the quality was good and the price was reasonable.
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April 2020 by Michael M.
I gave a simple printing assignment to Metro Printing Center: 500 business cards for one of the paralegals at our office. I went there in person and gave one of the paralegal's business cards to an employee there, to make it as easy as possible to prepare the proof. All that had to be done was to re-type what was on the business card I had provided. However, when I received the preliminary proof of the business card, the person who prepared it had made three big mistakes: 1. The paralegal's actual business card, that I had given to the employee in order to create the proof, does not have any cell phone number listed on it. However, on the proof, my own cell phone number was taken from my business card and put it into the proof for the paralegal's business card. 2. The paralegal's business card very clearly lists her correct job title: "Senior Paralegal". However, the proof that was prepared by Metro Printing Center listed her job title as "Attorney at Law". 3. The paralegal's actual business card lists "Fluent Russian" underneath her name and job title. However, on the proof, "Fluent Russian" was replaced with "French - Spanish". When I brought a printed copy of the proof into the store on a Friday afternoon, with my corrections written on it in red ink, and showed these errors to the owner of the store, this is what he said: "That's why we have a proof." What he said came across to me as dismissive and disrespectful. To me, it sounded like his basic message was "So what if we did a careless, sloppy job of preparing this proof. That's why we prepared it. So that after we made several careless errors you could spend your time correcting them for us. Therefore, you, the customer, have no right to complain about the quality of our work." He did not apologize to me for these errors. As I stood inside of his store, discussing these errors with him, I heard nothing from him that gave me the impression that he was sorry for what had happened. In addition, he told me that these errors on the proof would not be fixed that day, without bothering to tell me on what day the errors would be fixed. So, I had to ask him a follow-up question: by what day would these errors be fixed? He replied that he couldn't tell me yet. I then actually had to stand there and ask him yet another follow-up question: by when could he at least tell me how long it was going to take to correct these three errors. He told me that on Monday he could let me know how long it would take to fix the errors (but not necessarily that they would actually be fixed on Monday, even though it would presumably take all of five minutes for someone to fix these errors on their computer). He also stated that: 1. The proof had been sent to me for review more than 10 days ago. I don't understand how that fact made it O.K. to do such a sloppy, careless job of preparing the proof. 2. I hadn't paid his store anything yet for this work. My not yet having been invoiced for this work, and hence not yet having paid for it, did not make it O.K. to do such a sloppy, careless job of preparing this proof. While I was in his store, the owner did not apologize for what had happened. Instead, he told me, as another customer stood a few feet behind me and could hear everything he said to me, that if I was not pleased with the quality of his store's work, "You're welcome to take your business elsewhere." That is exactly what I did. I took my business elsewhere, to a competitor located a few miles away. In one day, this other printing store provided me with a flawless proof, without a single error on it, for the paralegal's new business cards. Four days later, the business cards were ready and I picked them up. They were perfect.
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October 2019 by Vance “Vano”
Superb Service ! xo
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October 2019 by Jennifer Townsend
I had a notebook full of notes between my best friend and I from high school and wanted to have it copied, so we would both have a copy. I wanted as a birthday gift. Some of the pages were very faded. They were able to copy it and it looks just like the original. I was very happy with how it turned out.
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February 2019 by Blanche Dudley
Fast, efficient, flexible! This is the best printing service I've ever used. The staff was extremely accommodating to make sure my school got what it needed. Best of all, the final product was perfect!
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December 2018 by Vance Banziger
Superb Service ! xo
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November 2018 by Naimah Jamal
I have been working with Metro printing for last two years and their service is impeccable. A very cooperative team. Always deliver at the day promised. Can't recommend them enough.
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November 2018 by Anne Barbaro
Metro Printing Center is fantastic to work with. Both their printing and design work is top-notch. I work with an organization that does a mailing of 1,100+ pieces that includes three enclosures and envelope printing. Raheel and Bella always go the extra mile to make sure we have a perfect product to present to our recipients. Very professional, very reliable. I wouldn't go anywhere else, especially since I can also support a local Reston business!
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November 2018 by Joellyn Kinzer
I have used Metro Printing for the Reston Community Orchestra concert programs and other collateral for many years. They have done excellent printing and have always been very helpful and gone the extra mile when needed.
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August 2018 by Don A.
This is a great little business. They've been making business cards for me for more than 5 years. They maintain the template on file. Whenever I need new cards for a new employee, I just send an email and they're done in a jiffy. The people that work there are super nice and really helpful. I'll be returning for business again soon!
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July 2018 by Raphael K.
I went to this printing company for my family reunion needs. One of the reason I went there is because they were very close and they made name tags for my family reunion. One year they made a mistake and put the same name on all the tags and I was happy that they fixed it immediately. This year I went to them to print a post card and I must say it was indeed difficult. I already had a design and I had to go back and forth with them about printing it.#1 I'm not a professional when it comes to measurements and #2 I go to printing/graphics designers so they can make suggestions on what I need to do. My last experience wasn't pleasant because I went in asking if I could get get a banner design for $100 or less and they looked at me like I was crazy....(i can be at times) lol I also asked if I could see some of their designs and they didn't have any to show. I sent an email with requests and they never responded. This told me they rather not have my business. I must say the customer service went all the way down hill and the service they once provided isn't that good anymore. I'm glad the person who was working with me finished my family reunion products.
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November 2016 by Parker Ramsdell
For over a year, I've used Metro Printing for all of my business printing needs ranging from flyers, to career fair materials, and lawn signs. Not only do they have the best prices in the area, but are incredibly attentive and responsive to your needs. I've put them through a few fire drills, but the work is always completed on time, to the highest quality, and with a smile. The staff is a pleasure to work with and we'll continue using them in the future.
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October 2016 by Hilary Stonebraker
Great customer service. Convenient location with great prices for our small business in Reston. They cut our business card prices in half from our previous company.
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November 2015 by Christopher Crains
I had a rush print job (booklet) that needed to be done by the end of the day and it was 1 pm already. I sent the quote request to a few printing companies in the area and Metro Printing's quote was the first one to arrive and one of the competitive ones. Some companies returned the quote hours later and way high. Once they started printing, they pointed out errors in my file (which would have resulted in incorrect printing) and fixed it for free. These guys have a keen eye for detail which I think is an absolute must in the graphic design / print business. To my surprise, they called me before the due time they had provided me to inform me that the job was done. Quality looked great and the packaging was wonderful. I do a lot of printing for my company and will be sure to to use them from here on.
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October 2015 by Yu Lu
nice service， nice people there
