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October 2024 by Laura Pedemonti
Been here three times in the past year for the unfortunate reason of having a nail in my tire, but…they’ve fixed it each time for a reasonable price and within a reasonable time frame. And the service has always been kind.
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October 2024 by Josh Davidson
I had my tire replaced after picking up a nail. It was refreshing to have such amazing customer service at a tire shop. Dan was great!
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October 2024 by Qenehelo Melvin
Who does that these days!!!! Had a nail in my tire and they checked and found that it did not affect the tire. THEREFORE I DID NOT PAY ANYTHING. Thank you.
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October 2024 by waris jan
Best service
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October 2024 by Waqar Gull
I visited this place to buy new tyres for Honda Civic. The manager Mr. Zia was very helpful and answered all my questions politely and in a total professional manner. He even recommended me as to which brands tyres to buy, as this car is under use by my daughter and I will be away.
Certainly, I will recommend this place to all. Thumbs ? up.
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October 2024 by Lilia Hajialian
Amazing service and great customer care. Very efficient. The manager Ziya is truly wonderful! Definitely recommend this NTB.
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October 2024 by Dorota Salinger
Last night my car gave me flashing warnings and sent me emails about low tire pressure. I stopped by this morning, and the very kind manager had me pull up to the bay, and their mechanic added air to my tires. I know, a simple thing, but they did not charge me, and I was in and out in less than 10 minutes. Pure kindness, thank you!
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October 2024 by Mariam Marountas
Zia is amazing, he's so patient and the whole crew is great with customer service! They work hard and do the job well!
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October 2024 by Saeed
I have been their customer since 2019. great service with really good price. Ziya (manager) is so knowledgeable and helpful. him and his guys always inspect the car throughly to make sure nothing will be missed. I have a lexus a range rover and a F150 and here is the only place I take my cars anytime I need help from inspection to tire exchange and any mechanical issues. I highly recommend this shop
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October 2024 by Rodrigo Garcia
Excellent service, and very professional, and polite people
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October 2024 by Audwien Elliott
Ziya was helpful saved me time and explained what my issue is - I’m definitely coming back.
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October 2024 by manouchehr pordel
Excellent service by Ziya,
Very happy with the service, got all my tires and brakes done at 1/2 price of dealer. Very honest and upfront. Thanks
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October 2024 by merritt cassell
DO NOT TRUST ANYTHING YOU HEAR FROM THE MANAGEMENT HEAR. The customer service here is horrendous. I brought my vehicle here thinking who I talked to was actually at the location of the NTB, and made an appointment . I show up to appointed time and the store manager Ziya stated I was in his system for the appointment. The appointment was at 1330, and said it’d take about two hours to finish . I was there for two tires replacement, but Ziya by his professional opinion sold four tires to me which I did need three , so why not do all four. I went home and came back after two hours and my car was still sitting in the lot and hasn't even been touched. I see Ziya again and asked what’s taking so long , which he just shrugs his shoulders . I told him I’ve waited over two hours and I have to be en route to pick up my daughter from school . He then gets my car into the garage and lifted. The old tires get taken off and I watch it sitting on the lift for 20mins with no one touching it after the tires came off . I went closest to the Bay Area that’s open and one of the repairmen says “your tires aren’t here.” Ziya then confirms and tells me the tires that were supposed to be there at the shop aren’t there. Ultimately, I’ve waited for over three hours at this point , with Ziya the store manager never confirming physically or in computer if new tires were there. He even did a good job to convince me in getting all four tires replaced but again never confirming the tires I got quoted on were even there . I was angry with the waste of valuable time (I took off work for the appointment). It was a fiasco and something that could’ve been as easy as a confirmation check physically in the shop and by his computer was never done. My opinion was that it was intentional thing to do to try and up sell me on tires that he had on hand for more money. I had them put my old tires on so I can leave . Ziya tried to make things right by giving me a tire free if I came back .
I agreed to come back . The manager at this time was Walter, heavy set Latin. His demeanor seemed bothered right off the bat. His customer service was terrible. He said he knew my ticket and he was going to take care of it , but in a begrudgingly voice and tone. I asked if he can confirm the tires are physically there which he had an attitude and was turned away from me at the time I asked and shook his head in annoyance (side to side). My vehicle went up onto the lift and he came back inside the lobby and asked if I wanted to have an alignment done as well. I told him for $120 (Previous price from previous visit where the fiasco started) no. Another customer came in as I was waiting and the customer asked for a tire replacement and an alignment ; which Walter said he could the tire but not the alignment because they don’t have a “technician” working. I stayed quiet and filed that shady business dealing away for this review . He tries to sell me an alignment at $120 , but knew full well he had no technician to do the alignment . Wow!!! The audacity and dishonesty in this is the reason why I wrote this review. Hopefully my tires that are newly put on at a discounted rate for the horrendous experience I’ve had here stays on my car and aren’t somehow poorly put on due to the dishonesty and poor customer service I’ve experienced here . Last note : DO NOT COME HERE AND TAKE YOUR CAR ELSEWHERE .
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October 2024 by Stephanie Balow
Great service !!
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October 2024 by muhedin shafi
I would like to do service my car
NTB service there are doing good job for
My car and I am happy for the alll services