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February 2024 by Uot Khuv
They just lost 3 customers.One worker was extremely passive-aggressive. I was so excited to buy the lotion I wanted but not anymore.
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September 2023 by Rebekah Vacca
Never shopped at L’Occitane before and decided to check it out. Very nice store (Reston Town Center is a super nice area!) What I liked the most is that you can make your own gift sets and they will box and gift wrap anything for you at no extra cost. Of course the products are not cheap, but there is a good variety of products, I spent less than $35 on a small gift.The lady on staff was super helpful, boxed and wrapped everything, provided a discount and gave me a couple samples. Would definitely go back, and on my list for holiday gifts.
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July 2023 by A N
Thank you to Noushin for the excellent customer service. She helped me with a return and getting something in exchange.I appreciate how friendly the staff are to me no matter how dressed up or dressed down I am when I come in (this is not always the case in retail!).Every time I come in here they are so kind and give great samples and wrapping. The quality of products and the special in-store experience makes the premium price worthwhile.
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May 2023 by April Westlake
Products seem great. Customer service was awful. If I wasn't with friends who swear by the products, I would have walked out.
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July 2022 by Customer Service
The atmosphere was more than welcoming! Teresa was genuinely friendly, very knowledgeable as well as helpful which made a great first impression for me with the brand as a whole. Teresa went above and beyond to make sure I got products I was happy about, able to travel easily with, and didn’t put any uncomfortable pressure on me to buy anything. I will definitely be back!!
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June 2022 by steve
Exceptional when came to informing me about the product and the health benefits. Bahar was very considerate and helpful.
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April 2022 by David Hicks
They still operate in Russia. Boycott these shops or you, too are complicit in the atrocities in Ukraine!
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September 2021 by E F.
Terrible customer service and I definitely won't be going back to that store in the near future. Management needs to teach their employees proper manners.
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August 2021 by coz “CSS” sergie
Loved the service. They even honored my online coupon. Always a pleasure shopping at Loccitane.
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June 2021 by Justin Privratsky
Terrible customer service, she treated my wife terribly. We were in the store and were ready to check out. Other customers came in and she abandoned us for 15 minutes and treated them completely different than us. She offered them tons of samples and didn't offer us any. In addition she offered them 20% off. We left and will never return due to unfair socioeconomic profiling. The ladies that came in were head to toe gucci and we were not.
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September 2020 by Oksana Fainshtein
I've been in the Reston store yesterday and Teresa was simply amazing! Very knowledgeable and helpful. I'm happy with my purchase and will come again.Thank you so much, Teresa!
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April 2019 by Bianca Stubblefield
I wish I could rate more than just 5 stars. Great variety and VERY KIND staff. I bought hand cream and it's my new favorite.
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April 2019 by Isabella T.
What a joke and embarrassment of a L'Occitane boutique. I went in over the weekend looking to purchase skin care- I should have went with my gut and just made the trip out to my favorite Tysons Corner boutique, but stopped by Reston as it was closer. When I went in, there was no one in the store- the store associates were chatting among themselves and did not even greet my sister and I/ask us if we needed any help. Apparently they had a friends and family discount going on which they forgot to apply for my sister. Luckily we realized this & went back. Once we let the associate who had helped us know about this, she took 2 customers who were in line after us prior to attending to us. The associate stated that they realized they forgot to apply the discount this AFTER we left....wow? Instead of gossiping, it would be great if they were paying attention and doing their jobs. Rude, unorganized, and most importantly- unprofessional. I highly suggest going to the L'Occitane in Tysons.
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March 2019 by Bia Stubblefield
I wish I could rate more than just 5 stars. Great variety and VERY KIND staff. I bought hand cream and it’s my new favorite.
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February 2019 by Nistha Patra
I am rating this only for the behaviour of the manager at reston store!The products are awesome .It smells so good!!But if at all you are going to return or even exchanged anything on that store then the behaviour of the manger is totally different and very rude.I exchanged my product by paying more value then also she was very adamant unable to make customer understand about the offers.Exactly the opposite behaviour was while i was buying.
