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January 2024 by Sarah Willis Ertur
I filed my paperwork with this office specifically with Linda B and patiently waited weeks for a response / confirmation. As the tax filing deadline neared, I began emailing, messaging and calling. No response for weeks. I ended up having to visit the office to demand some answers and the front desk was not very welcoming despite all of my trouble and stress of no responses from Linda. How is it that a large company cannot handle the typical volume for on-time filers? It wasn’t until Richard B got involved when I got some answers and service - he was great. The office and digital experience, not so much.
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May 2023 by Kelwin Matías
This location lost my original tax documents and failed to use my banking information (which has been in the system for years) for my tax returns, having me to wait for a refund by mail instead of being able to get auto deposit.
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May 2023 by Ellen D.
I would have been better off filing my taxes by myself. Absolutely no response from Linda Botsford for almost 2 weeks after submitting my tax docs online, and now I have to file an extension. The amount of time I’ve wasted trying to get an update from ANYONE is ridiculous. You’d think they’d be prepared for tax season, but apparently it’s quite the opposite. I also have the easiest tax return, my ‘tax professional’ last year got everything filed and submitted after a quick phone call that was less than 5 minutes. So frustrated!!
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April 2023 by Ellen Dechant
I would have been better off filing my taxes by myself. Absolutely no response from Linda Botsford for almost 2 weeks after submitting my tax docs online, and now I have to file an extension. The amount of time I’ve wasted trying to get an update from ANYONE is ridiculous. You’d think they’d be prepared for tax season, but apparently it’s quite the opposite. I also have the easiest tax return, my ‘tax professional’ last year got everything filed and submitted after a quick phone call that was less than 5 minutes. So frustrated!!
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April 2023 by Kevin Flynn
Our tax professional, Linda, was amazing. We have been using her for about 3 years now and we will continue to do!
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March 2023 by Adam Marolf
I had a bad experience at this location in February/March 2023. I set up a drop-off time online and brought my documents in, filled out some papers, and sat down with the tax preparer for a few minutes. I was told my taxes should be ready early the following week for signature. I had one document requested that I provided and then could not get a hold of the tax preparer (by phone, leaving number for reception, stopping in store, messages through H&R Block portal) for two weeks. I finally called H&R Block customer service and went to location to pick up my documents. It took me a little over an hour to do the taxes myself online through another provider. No plans on returning to H&R Block in the future.
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March 2023 by Johanna Warren
Eased the pain of a large tax payment with very thorough, efficient attention to my tax picture and gave excellent pointers for handling taxes in coming year.
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January 2023 by Erin Taylor
This review is for Mike Estock, who was incredibly kind and helpful to us over the past weekend. We had a small emergency and this was the only office open on Saturday, and we really needed a few questions answered so that we wouldn’t be worrying over nothing all weekend. Mike went above and beyond to help us, squeezing us in even though he was booked all day and the only one in the office. We really can’t thank him enough for his help and professionalism.
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June 2022 by Erin M
This review is for Mike Estock, who was incredibly kind and helpful to us over the past weekend. We had a small emergency and this was the only office open on Saturday, and we really needed a few questions answered so that we wouldn’t be worrying over nothing all weekend. Mike went above and beyond to help us, squeezing us in even though he was booked all day and the only one in the office. We really can’t thank him enough for his help and professionalism.
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April 2022 by anna nunez
Worst experience- there is no CPA at this location even though the receptionist told me they are not allowed to hire non-CPAs. Our preparer made many errors and could not explain straight forward questions we posed.
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April 2022 by Chad Henderson
The rep I had was very polite and professional and explained everything along the way.
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April 2022 by Robert
Great service, great protection. This H&R Block location has been providing my tax services for about a decade, flawlessly. For all my tax preparation and advisory needs. From LLPs, to Charitable Foundation, to personal returns (including gifting and FINCEN). The Manager of the Reston office is Valerie Wendling, who is an Enrolled Agent and Master Tax Preparer. She has kept me and my family and our business out of trouble and found every possible deduction allowed, consistently. She is flexible, always on time, friendly, courteous and knowledgeable. I highly recommend her and her staff for your tax preparation and tax advice needs.
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March 2022 by Chrissy K.
Claudia Y. is the best! She is thorough and gracious.
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March 2022 by Raymond Fernandez
This is the first year we have used this service and the overall experience was extremely positive. The personal interaction was particularly gratifying. We feel confident that the submissions to both the Federal and State are complete and accurate. It's a no brainer that we will return next year. Mr. Richard Bridges was our Tax Analyst and we give him our highest marks.
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January 2022 by ArtsyFartsy Alf
One of the employees here kinda dropped the ball when it came to my taxes ; but another guy helped out & came thru. He was an older gentle man I didn’t catch his name but I think his last names was bridges, he was helpful and gave me options in how to best file my taxes. I would give this location 2 stars cuz it was a time costing mistake…but this guy gets all the stars I’m giving. He took the time to rectify the situation as best he could & also dealt well with my frustrations. I feel he himself deserves 5 stars but I can only rate the biz & not this guy individually. If I could just rate him - he would def be …5 stars. So I’m giving 4 stars cuz it’s a blower what happened with the other employee but everyone shouldn’t be punished cuz 1 person dropped the ball. Thank u guy who helped.
