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June 2024 by Nadeen Makhlouf
Very bad experience at this location also with the same preparer another reviewer mentioned. Preparer made us feel uncomfortable and made several awkward bordering on inappropriate comments. We tolerated things since we just wanted to prepare our taxes and be done with things. Fast forward many weeks, turns out we were given inaccurate information and only received 10% of the refund we were expecting. No follow up support or explanation ever from this preparer or office. Do not recommend this branch at all! Very disappointed in the lack of professionalism and lack of expertise here.
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January 2024 by Sarah Willis Ertur
I filed my paperwork with this office specifically with Linda B and patiently waited weeks for a response / confirmation. As the tax filing deadline neared, I began emailing, messaging and calling. No response for weeks. I ended up having to visit the office to demand some answers and the front desk was not very welcoming despite all of my trouble and stress of no responses from Linda. How is it that a large company cannot handle the typical volume for on-time filers? It wasn’t until Richard B got involved when I got some answers and service - he was great. The office and digital experience, not so much.
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May 2023 by Kelwin Matías
This location lost my original tax documents and failed to use my banking information (which has been in the system for years) for my tax returns, having me to wait for a refund by mail instead of being able to get auto deposit.
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May 2023 by Ellen D.
I would have been better off filing my taxes by myself. Absolutely no response from Linda Botsford for almost 2 weeks after submitting my tax docs online, and now I have to file an extension. The amount of time I’ve wasted trying to get an update from ANYONE is ridiculous. You’d think they’d be prepared for tax season, but apparently it’s quite the opposite. I also have the easiest tax return, my ‘tax professional’ last year got everything filed and submitted after a quick phone call that was less than 5 minutes. So frustrated!!
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April 2023 by Ellen Dechant
I would have been better off filing my taxes by myself. Absolutely no response from Linda Botsford for almost 2 weeks after submitting my tax docs online, and now I have to file an extension. The amount of time I’ve wasted trying to get an update from ANYONE is ridiculous. You’d think they’d be prepared for tax season, but apparently it’s quite the opposite. I also have the easiest tax return, my ‘tax professional’ last year got everything filed and submitted after a quick phone call that was less than 5 minutes. So frustrated!!
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April 2023 by Kevin Flynn
Our tax professional, Linda, was amazing. We have been using her for about 3 years now and we will continue to do!
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March 2023 by Adam Marolf
I had a bad experience at this location in February/March 2023. I set up a drop-off time online and brought my documents in, filled out some papers, and sat down with the tax preparer for a few minutes. I was told my taxes should be ready early the following week for signature. I had one document requested that I provided and then could not get a hold of the tax preparer (by phone, leaving number for reception, stopping in store, messages through H&R Block portal) for two weeks. I finally called H&R Block customer service and went to location to pick up my documents. It took me a little over an hour to do the taxes myself online through another provider. No plans on returning to H&R Block in the future.
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March 2023 by Johanna Warren
Eased the pain of a large tax payment with very thorough, efficient attention to my tax picture and gave excellent pointers for handling taxes in coming year.
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January 2023 by Erin Taylor
This review is for Mike Estock, who was incredibly kind and helpful to us over the past weekend. We had a small emergency and this was the only office open on Saturday, and we really needed a few questions answered so that we wouldn’t be worrying over nothing all weekend. Mike went above and beyond to help us, squeezing us in even though he was booked all day and the only one in the office. We really can’t thank him enough for his help and professionalism.
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September 2022 by Drew Grandas
Greta service!
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September 2022 by Chuck Griffith
The Staff and Professionalism of the folks at this location.
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September 2022 by Ma Gh
Mr. Estock is extremely helpful and best
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June 2022 by Erin M
This review is for Mike Estock, who was incredibly kind and helpful to us over the past weekend. We had a small emergency and this was the only office open on Saturday, and we really needed a few questions answered so that we wouldn’t be worrying over nothing all weekend. Mike went above and beyond to help us, squeezing us in even though he was booked all day and the only one in the office. We really can’t thank him enough for his help and professionalism.
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April 2022 by anna nunez
Worst experience- there is no CPA at this location even though the receptionist told me they are not allowed to hire non-CPAs. Our preparer made many errors and could not explain straight forward questions we posed.
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April 2022 by Chad Henderson
The rep I had was very polite and professional and explained everything along the way.
