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February 2024 by Suzy R.
Took my little terrier her for a few months, to see their one hand-stripping person. She did a decent job of hand-stripping, which is a specialty type of grooming for dogs that have a wiry outer coat, but she is extremely difficult to work with. She refused to give us a Saturday slot, because she said it was a specialty service and she felt she had the market power to refuse us weekend slots. So we had to schedule weekdays weeks in advance, when we had no visibility on our work schedules. Then, when predictably, work things came up and we had to reschedule, she gave us a ton of grief. Ultimately, it is not worth it- visit the other places in the area that do hand-stripping (Annandale Pet Spa and Affectionate Pet Care, to name a couple), if that's what you're looking for.
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October 2023 by Raj Kanakamedala
They are the best around. I have been taking my Portuguese Water Dog there for the last few years. They are the only ones who knows the PWD style. They do a fanstastic job and my dog always shows happiness. They give you a courtesy call about 10 minutes before your dog is done. Fanstastic experience.
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September 2023 by Rachel Silva
They always do a great job grooming my dogs! I used to take my senior miniature schnauzer and now I take my Pomeranian puppy to them. They are always incredibly patient with my girls and make great recommendations about what to do with them. They consistently have a quick turn around and will call me right when she is done so I know my puppy isn’t sitting in a cage all day.My first time taking in my miniature schnauzer after a terrible at home covid haircut attempt, she was very nervous so they let me go back with her while they fixed her hair and trimmed her nails. I was so thankful for their empathy and patience.
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September 2023 by Laura Beth Hooper
Fur Factory has been such a great groomer for my dog! I was looking for a new groomer after my dog seemed to be in pain following a bad experience at PetSmart. He always seems perky following grooming at Fur Factory. It's such a relief to find a groomer that I can trust.
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August 2023 by Kaela Heiston
Thank you for always taking care of the baby!!! He always comes out looking and smelling fresh!!!
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June 2023 by Google user
The Fur Factory is a great place! Melissa does an exceptional job grooming my Maltese and mini Labradoodle! She’s very accommodating and I highly recommend her and The Fur Factory!
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June 2023 by MARYANN HERGT
The Fur Factory is a great place! Melissa does an exceptional job grooming my Maltese and mini Labradoodle! She’s very accommodating and I highly recommend her and The Fur Factory!
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April 2023 by Julia T.
I just moved here and I am very particular in the way my puppies are treated. I have two miniature Yorkies. One of them suffers from extreme anxiety. I don't like to leave my puppies at a groomer for hours. My puppies suffer when they are away from me. They become distressed with groomers and the vet. I will always try minimize the time of their distress. Fur Factory not only treated my babies with love and care; they were done with them within 1.5 hours. This is amazing! My babies were not traumatized with long waiting hours. They were smelling good and beautifully groomed. I am so happy with this place!
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December 2022 by Steven S
Always the best, they treat Rocko like family
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August 2022 by Sabrina Rich
So incredibly impressed! I’ve brought my toy bernedoodle here twice, once to get her nails trimmed and once to be groomed and she looks fantastic. Attached picture grooming was $83 for reference
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February 2022 by Trinity Edralin
Able to have my grandparents' dogs nails trimmed without any hassle. Didn't even need to set an appointment. Will return.
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November 2021 by PJ Haas
Louie goes in looking like a ragamuffin, and comes out beautiful. Best part? He loves seeing the folks here!
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November 2021 by Kevin Lanning
Took my doodle there and always happy with the quality of grooming/service.
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September 2021 by Lola M.
I have only been here for nail trims, but based on this experience, I wouldn't hesitate to bring my pup for full grooming. My dog is old and has severe mobility issues. She can't stand or sit for very long. I've been taking her to the big box store grooming, and despite me telling them she needs to lay down, without fail, they put her on the table with the noose around her neck and before I can say anything, she falls down and is left hanging by the neck. My first visit to Fur Factory, I explained her issues, and they took her back to a table. Here we go again, I thought. But instead of putting her standing up, she gently laid her down and got her nails trimmed really fast. I've been back a number of times, and they are always patient and kind to my old pup. They also trim the pad fur, which should be standard but isn't at some places. They also do nails trims on walk-in basis, and the price is less than the big box. You will love them!
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July 2021 by Helen L.
I'm unsure why the other reviews post about glowing praises for this place. Maybe it was just a bad day but I wasn't very thrilled about the service here. The regular salon I go to was fully booked and opted for this one. They were able to get in my two dogs on the same day and time on Jul 9th. Made the appointment in late June so this was a surprise as all other salons had been booked for months out. There were no requests for veterinary papers or confirmations of rabies vaccinations prior to the appointment and wasn't asked for my email over the phone when I made the apointment either, which was odd. I guess this should had been the first flag because any reputable salon should be vetting clients if the dogs will be sitting in cages for several hours :( When I arrived on the day of, the lady (didn't get her name) was nice, seemed a little rushed though, but I remember she'd only been working on one dog when I walked in. When she asked to confirm what cut I wanted for the dogs, I started explaining but she more or less cut me off and seemed to want to rush me out, which was really strange. Also note, she was not wearing a mask!!!! Huuuuuge red flag. Should have just walked out. I wasn't able to pick the dogs up and had a family member pick them up and the dogs were clearly traumatized. To begin with, the full body trim I requested for one of the slightly longer hair dogs wasn't great. It didn't seem like anything was cut except the problem areas (bottom and paws). But even so, the fur on the paws were still too long and the rest of his body didnt even look like it was touched. I ended up doing the rest of the cut myself. This is where I noticed something was wrong because normally when I give my dog a little trim, he's chill and enjoys the pampering. This time? He was SHAKING and shivering, completely terrified. This is NOT the reaction I want from my dog after a salon trip. Our other dog also hardly looked like she got a trim as I'd requested a trim on her bottom to clean up the area. Wish I'd taken pictures. If you made it down here, thanks for reading. I don't recommend this place.
