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January 2024 by Mila G
Terry is a great manager. He was very patient and accommodating. He keeps the place very clean and is always friendly. Thank you for making my experience at this storage place a great one.
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December 2023 by Madeline Guillen
Very easy process to reserve online and get access through the app. I need some in person support when I checked in because my phone had stopped working (not the app) and Terry was extremely helpful!
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December 2023 by Jeff Patterson
Terry was very helpful! Great storage setup, easy move in, very friendly!
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November 2023 by Richard Freytag
The property manager, Terry, is understanding and reliable. Terry even returned my call late when I was in a jamb at the end of a recent month. Great improvement over prior PMs.
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November 2023 by Steven Miles
We have had a storage unit at this site for over three years and e we have had a great experience. The facility is consistently clean, free of pests, and temperature controlled. We have neither seen nor smelled any dampness, and our unit on the 7th floor has no mold or musty smell, so our furniture is great shape. Terry the Property Manager runs a tight ship, and we are comfortable that everything is secure, safe and clean. Job well done.
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November 2023 by Jeremy D.
Ordered this unit in error. Talked with the service manager on the phone. he did get me pulled out of the unit and vocally notified that they would refund me. This all happened within an hour. Refund never came and then the corporate guys kept telling me how they were following the law. Contract law is clear that something must be provided for a service to be viable. No service and taking my money. That's theft. So don't trust these guys.
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September 2023 by K M
Needed to rent two units for a last minute move, one large for furniture and a smaller one for boxes. Terry was super friendly and explained all my options. Then he showed me two units in the sizes I wanted and as luck would have it they were near each other. I asked if I could get those two specifically which he said yes but I would have to reserve them a certain way online.Of course I totally messed up the reservation and accidentally paid for two different units. Frantic I called Terry and he said no problem just come in the next day and we could get it sorted out. Next day I came in and met the lovely and charming Ema. I explained the situation to her and after exhibiting some amazing patience she was able to get me switched to the two units I originally wanted without me getting charged extra or losing the online move in special.I could not be happier with the help I got from Terry and Ema, they are both very friendly and super accommodating. The facility itself is also great. It's well lit on the lower floors, the areas are very clean and it's all climate controlled which is exactly what I need.
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August 2023 by Joe Riden
This is a fantastic location! The property manager, Terry, works very hard to keep the property clean, is quite knowledgeable, and friendly! I highly recommend storing your belongings here!
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August 2023 by David J.
Very easy to book online Nice location, clean, and seems very secure Just moved my furniture and misc things in So far I'm impressed will review again in a month!!
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July 2023 by Heather S.
Friendly. Professional. Affordable. Great customer service. Conveniently located. Highly recommend
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July 2023 by Jen Batista
My husband and I walked in and spoke with Terry at the front desk. He was super helpful with our questions and showed us a few units. He explained the security measures in place. Terry went out of his way to even suggest means to save money. We ended up renting a unit. We strongly recommend this location.
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July 2023 by Alesia Humphries
Awesome employees at Reston in Public Storage :The two gentlemen that assisted me with my units were not only kind enough to take the time to make a good decision on unit sizes, but also cost-effective for me.
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July 2023 by EZ THC-CBD
I started renting a space a few months ago at the Public Storage in Reston at Mercatur Drive, from a property manager named Andres.Andres was very helpful in filling me in on the fine details of the contract with this company.And as well, Andres was very informative when he showed me multiple spaces ranging in different sizes inside of this large climate controlled building.Andres and his fellow property managers keep this place really clean. I've rented space from Public Storage in Northern VA., before and this is by far one of the cleanest ones !I highly recommend this property for space rentals and highly recommend Andres and his clear and polite orientation to customers of this Storage property.5 Stars !- Eric Wright
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June 2023 by Darien Walling
Manager was very helpful and honest.As far as the place goes it was very clean and I would recommend this to anyone who needs short or long term storage! They are great!!
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June 2023 by Steven Whittaker
Exceptionally well managed, with great hospitality and welcoming.Units are clean , with easy accommodations and various size availability . An absolute must to recommend !
