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March 2024 by Tom Tellepsen
very easy. signed up online and had access and lock without even having to go into the office. great experience.
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March 2024 by Tracy Thompson
Awesome customer service!! I originally planned to go to Public storage next door but saw Extra Space storage adjacent and thought I would try my luck there once I saw the Promotional Signage. The Employee Malik offered me the first month free promotion and was very helpful! This guy deserves a raise! He was the only person in the whole building and was fast, efficient and knowledgeable!! Thanks Extra Space Storage!
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March 2024 by Bryanna Williams
Very easy, explained everything we needed, no hassle. Love it
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March 2024 by Alaa Mansour
The manager, Mr. Malik, is a great person with excellent knowledge of your needs and requirements; his help is greatly appreciated.
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March 2024 by Betty DeWeerd
Manager helped me get a smaller size unit to fit my storage needs. Very friendly and helpful. I’ve been with them for many years
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March 2024 by Muriel Petri
Allan was very helpful setting up our unit.
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March 2024 by Khaled Morsy
Great experience, Allan was so helpful. This was my first time, he walked me through the process. Great service!
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December 2023 by Will D
Alan was incredibly helpful in finding me an outdoor parking spot for a trailer on short notice. This location is very well-run: phones are answered quickly and everything is clean. Definitely would recommend!
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December 2023 by Julie Esson
Very easy experience to rent for the first time. Adel showed me the different size units I was interested in to make sure I got the one that met my needs. He also walked me through how to access my unit and the easiest way to get there on my own. Very clean building and units. Good location + friendly service. Highly recommend!
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November 2023 by Claudia Méndez
Extra space storage is definitely one of the cleanest and best customer service we have experienced with past storage companies. We have a 5 star experience! The gentleman that helped us at the store location was Allan, he was amazing!! I highly recommend extra space storage in Reston Va!! Thanks again Allan, for making this process so easy!!
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November 2023 by Lima Molly
Was good experience, questions answered, did founded what I was looking for as unit and service. ADEL was helpful and oriented me for what I needed He is Very good customer service orientated.
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October 2023 by A G
Setting up my storage unit was such a breeze thanks to Adel. The location is very clean and well lit. Adel was informative, professional, and so friendly. I care so much about my belongings and Adel made me feel very at ease about their safety. Thank you!!
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October 2023 by Kristine Denzau
Clean, easy to access space. Staff is very helpful, patient and responsive. I've been renting a unit for 6+ years and I've been quite satisfied. While staff/management have changed over the years, it's always a well-run operation. No complaints, no issues. Staff is great - the few times I've contacted them with questions. I recently reached out to Adel and Allan with questions and they were both nice and super helpful. Highly recommend.
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October 2023 by Sydney Hannah-Holliday
I’ve had nothing but positive experiences with Extra Space and this location. I rarely deal with humans here but, at my move out there site manager Alan was very helpful. He assisted me with getting my hired moving truck onto the property and near my unit, doors and gated open; he also helped revise my reservation for a unit at my next destination and carefully explained the change in costs. Alan did all of this with a great and positive attitude, showing that he wanted me to have a continued positive experience with Extra Space. Highly recommend.
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September 2023 by Mina Lucks
Being with Extra Storage for over 7 years has made running my business that much easier. They are always helpful and flexible in their approaches and Allan goes out of his way to ensure we have everything we need. Cannot recommend highly enough!!
