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September 2022 by Maria P.
I like this store. Most if the employees are kind and helpful. Sometimes the self check out backs up because there are so many instances where you need assistance and they normally have someone assigned there. The store is clean. It's taken awhile to become familiar with the new arrangement.
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July 2022 by Anka A.
Pharmacy was rude and I suspect they did not like my skin shade. Whatever. (Then a rude customer barged in and made the vaccination process even more embarrassing when they said "I was not TALKING to you".) Sorry I'm not the right color to be welcome in "your store" , Karen. I thought God loves everybody. Praying for you; your store is just another random dumpy Safeway and you're just another random dumpy pharmacist. Admit it and do your job politely. Meanwhile the shopping center has pan handlers out front scaring the mittens off of anyone who might be a paying customer. I thought South Lakes was supposed to be nice.
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June 2022 by John K.
The saddest part about this is the customer service is some of the best services that I have ever received at a grocery store PERIOD. The only reason I'm giving this a 1 star review is the price and quality of the products. I am not sure if these prices cover all Safeways or if the prices are only like this for this location. If you love how terrible gas prices are right now we'll I have the Safeway for you!! The price of the products for non-member customers is so stupid it sounds like a Kevin heart joke. Literally the mark up can go all the way to 10x the amount of the member price. WHO ARE YOU PEOPLE......GRANT CARDONE ?!?!?! Because I'm not trying to 10x my grocery bill..... sorry. To make matters worse the products and produce they are selling are all half expired or rotten. In conclusion, This place was a giant waste of time and I will be just going to a whole sale market like Costco or BJ's
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April 2022 by Daniel D.
+ Long hours of operation. * Normally good selection but sometimes out of stock for months at a time * Large number of self-checkout systems are good but do not accommodate larger purchases - Check out did not allow me to use club card last visit. Hopefully will not happen again. 2.5/5
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December 2020 by Joe H.
TL;DR: $250 worth of groceries not delivered. On the phone over 10 times today, keep getting jerked around, promised a refund (on the charge and then the second charge). May have to call credit card... I am really trying to be nicer, I don't want to rip on places, but this place has strained my patience. During the COVID times I am trying maximize the online ordering and grocery delivery. I can pretty much guarantee you (having tried this several times), if you place an order they will: - remove 15-25% of your order for being "out of stock" Even when you confirm it at check-out, choose substitution, and add a note asking them to get whatever brand is available (i.e. - any milk, whole, low-fat, fat-free, any brand, just get me some milk). - Fail to deliver at least a couple more items, forcing you to call customer service and try to negotiated a partial refund. This last time takes the cake. I placed a large order - try to get my money's worth - 43 items. Right away, six items not in stock (including milk of any kind), which I know is b.s. Then they deliver. Guy standing at my door holding three bags. Says that's it, that's everything. He delivered 4 items. Okay, technically it was 9 because it was multiples of canned goods. I take it, then look at the receipt. They charged me for everything, to the tune of almost 250 dollars. I call Safeway customer service, several times because the line keeps dropping. Finally, a 'real' person. She offers me a refund, or to re-order the items for delivery on a different day. I am a bit bent now, I ask why they cannot deliver the goods today - after all - this is a spendy order and it's their fault. She says I can call the store directly to see what they can do, but now she will not put in a re-delivery because they might deliver twice. I tell her I can tell the store there is a re-delivery order and ask if they can deliver on that today. She says that may cause them to deliver it twice. Oh noes!! I respond it seems she's more worried about giving me too much stuff than trying to fulfill my original order. This is peachy: She immediately goes off on me, yelling and going nuts, then the telephone hangs up. Not sure if that is coincidence, accident, or if someone near her ended the call because she was out of control. Unhinged. Catastrophically melted down. I think she has issues beyond her job. I hope she gets help. She did get me the store's direct number before she went nutso, so I called them......six times. Every time I get to Customer Service they try to transfer me, someone answers and the line clicks off. I finally call the pharmacy and asked to be transferred to the store manager, "Rob," and that gets through to Rob. Rob hears me, wants to transfer me to their delivery line, I tell him I keep getting dropped. Somehow, he does it right, gets me there. The lady I talk to is incredulous at the size of their FUBAR. At least she is nice -- she wants to order a full re-delivery of all goods, and she even tells me she will get milk and a couple other items that were listed as out of stock. I tell her thank you very much, and I list the items I did receive - I am not trying to be greedy and scam double groceries from them. I just want what I paid for, delivered the day I asked. (I ordered a day ahead and paid for the specific date/time range of delivery). And she said they will get the re-delivery done today, as soon as possible. Still waiting on that....will update this review once those groceries arrive. Update: Second delivery never happened, despite repeated calls and promises. I gave up, called corporate and demanded a refund (they actually charged me a second time, too.). What B.S.
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November 2020 by Jon D.
I am moved here about a month ago and have been shopping at the Safeway. I've never been blown away by the customer service but it did the job. However I went in there yesterday and waited at the deli for service after ringing the service Bell multiple times. When no one came I asked another employee for help and they paid someone. Still no one came. I asked another employee who also page it again and no one came. Finally I walked the front of store and ask for a manager. He went back there look around couldn't find anybody disappeared for a few minutes and came back and told me the deli staff had taken a break. After standing there for 15 minutes and not getting service and then having a manager who is too incompetent to help me or get someone who could I was pretty Fed Up. The staff and especially the manager I dealt with are completely incompetent. Why you would put everyone on break at the same time at 5:30 during the evening when everyone's coming in after work baffles me. Regardless I will take my three or four hundred dollars a week worth of groceries to one of your competitors. When I told the manager this was unacceptable and I wouldn't return He told me, good. Plenty of your competition will be happy to take my business.
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October 2020 by Ed F.
Here's some talking points from the last three times I went to the store: 1. On all three occasions I encountered staff not wearing masks. Twice, it was in the bakery section. People making baked goods from scratch without wearing a mask... Just what you want. 2. Two of the three times there were items that were not priced correctly when I got to the self-checkout lane. On both occasions, after I waited for a staff member to come over, I was told I would have to go back to the aisle and get the right price. I decided just to let those items go because, really, in addition to ringing up the items myself do I really have to run back and forth to show them how the items are mispriced? 3. At one point, when I was having trouble ringing in a code, a staff member not wearing gloves came over to ring in the items. He grabbed them right out of my hands and rang them up and then put them in my bag. I had to make him take them out of the bag, because I didn't want his filthy covid laced hands all over my food. Mispriced items seemed to be a theme here. At this point, I think this is a deliberate attempt by the store management to overprice items and increase their profit margins, under the belief that most people won't check their receipts before they leave. So you know what? I encourage everybody reading this to use the self-checkout lanes and steal things from them. How is that any different from what they're doing? They're stealing from us why shouldn't we steal from them?
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October 2020 by Eric M.
I wish I could give zero stars for this. I bring in a reusable bag and the cashier said that store policy say I he can't pack my bag. Not sure if it was COVID related he didn't specify. Then after I pay and start packing he starts scanning items of another customer pushing them up against mine. Keep in mind I only had about 10 items so it's not like it would have taken me a long time to pack.
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July 2020 by Jeff L.
I came here to this grocery store because it was close, and I only needed to buy less than 20 grocery items for the week. This are is a new assignment for me, and it seemed like this store was clean and the people working here seemed nice enough. I can say that the produce section is expansive and plentiful. The ordinary fruits and vegetables appeared to be clean and fresh, so I picked up some apples and bananas. The sign outside indicates that there is a Signature Cafe, which I couldn't locate at all within the store. The deli area seemed to be enhanced to include some hot take out type of food. Perhaps this is the signature Cafe area? It was all good. The prices are slightly higher I think than what you would normally find in a nearby grocery store.
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June 2020 by Melissa Grant
I liked this store but one of the managers has stopped wearing a mask as she states she has a “medical condition” Now several other employees have stopped wearing them.
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May 2020 by Paul S.
On Tuesday 5/5/20 I went to Reston South Lakes Safeway during Senior Time. All of the Safeway staff had on masks and gloves except for the store manager. He was walking around assisting staff and customers without maintaining six feet distance. I notice him when checking out else I would have shopped somewhere else.
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April 2020 by Dave L.
Due to the the ultra nasty covid19 coronavirus the operating hours have been changed to 6AM To 10PM By The Way.
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March 2020 by Ronnie J.
If you like having your items rung up incorrectly 95% of the time, this is the Safeway for you! I constantly find items listed on sale on the ubiquitous yellow sale tags that are not, according to the computer, actually on sale. I suspect this is done on purpose to trick folks into buying extra quantities. Inevitable, the cashier assumes you are trying to scam them, resulting in a long, complicated discussion, a visit to the section with the sale tag to review, arguments, etc. It's insane; I've given up.
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February 2020 by Christina P.
I feel like every time I go to a Safeway, no matter where it is, I always. Always have to ask them to please move carts from blocking the singular wheelchair accessible entrance. Every. Single. Time. Almost every different Safeway I go to. I have to even if it's a day I don't use my chair because what happens to the next mobility impaired person? Why do I have to constantly beg your employees to do their damn jobs. Please train them better. This is getting ridiculous.
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February 2020 by Katie B.
This store makes me need to go to therapy. There's never parking in this parking lot but that is the smallest of the issues. There is no ramp to roll your car down so when you're leaving the store with all your groceries in your cart you have to clunk your cart off the curb, and then there's NO cart return so you have to CLUNK your cart back up the curb to return it. I would'nt be as angry but the two grocery stores in south reston are Safeway's and we would all like some more variety please. Also, the self checkout machines are awful. They consistently think you have an unexpected item in the bag so the manager at Safeway is constantly just overriding the machines for people. Also their pricing system is wrong and many times I have had to go back to get a refund for something I was overcharged for. Also look at this line on a Saturday morning. With like 1 employee on duty.
