August 2024
Manager implied I'd be covered after a zelle scam on my account. It was not covered by citi. I went back to call them out about it and they denied implying any type of help after the zelle loss. Citi then shut down my accounts after I dressed them down about lying to me.
Bush league operation.
August 2024
Today Roxana Ramirez treated me like an old friend. I’m a long time Client and am always treated well. Farah, Zyav and Juan Carlos are always dependable behind the bullet proof plastic.
July 2024
Was warned that this was the worst Citibank in America. Walked in and no teller available because “he’s on break and everyone called in sick”. 6 other employees just sitting around. Waited 30 mins. Roxana Ramirez was incredibly rude. Time to change banks
