-
June 2024 by Mark Rauser
I ordered a USMC evening dress uniform and accessories. I contacted the Marine shop and Katlyn assisted me. She was very helpful and processed my order immediately. Thank you so much for your assistance.
-
June 2024 by Joshua Wilson
Cassandra is amazing!
-
May 2024 by Matthew Marquet
Katlyn was the most helpful person I have had the pleasure to work with in a long time. Her customer service went way above and beyond, she took the time to take my call and make sure that everything was in order. I am stationed overseas in Germany and she was able to get my order verified for availability and shipment. She is the reason that I will continue to use the Marine Shop. Thank you so very much for your help and professionalism Katlyn!!
-
May 2024 by Aaron Goedrich
Great and responsive customer service!
-
May 2024 by Paul perez
Great response, quick at getting this resolved! Katlyn was very helpful!
-
May 2024 by Lee Ockert
Very disappointed. I was in Quantico for a meeting and stopped by for some service trousers. Nobody talked to me for 20 minutes while I waited, and then finally I was informed that—while they had my measurements on file—they would not sell me any trousers using those measurements.BL: They are disrespectful of customers' time, and they keep personal information about you without your consent and that you cannot use or access. It shouldn't be that hard to buy two more sets of trousers just like the ones I already have from them. Avoid at all costs.EDIT: Their response below is dishonest. However much they try to obfuscate, it is an indisputable fact that I had to speak to three different people and STILL left empty handed. Moved them from two stars to one star. It is deeply shameful that a Marine-affiliated business would demonstrate such a lack of integrity.
-
May 2024 by Evan Smith
I had literally just moved into a new place and I had hung up my old uniforms. I had been a Navy Corpsman, Fleet Marine Force. I had figured I would order a few things, since the uniform and ribbons were looking faded/old. I had placed an order for the same ribbons I had, just as duplicates. The order went through and I was notified that they were shipped, via UPS. Now, after they had already been shipped, I get notified by a customer service representative about 2-days later, that for some of my ribbons, I need to send in my DD214. I explained that I had just moved, everything was boxed up and I didn't care to dig through everything just to complete an order for a few $1.15 ribbons; that isn't my top priority right now. I had sent pics of everything boxed up, along with my many uniforms and all my ribbons. She didn't acknowledge anything, just said that she would send a refund. I then wanted to verify that, they would be sending me a refund for the entire purchase, not just a couple ribbons. She said, no, just for the couple ribbons. I told her that, I think it's good that a place verifies that someone has served, since anyone can buy all this anywhere, but it doesn't make any sense to order it, pay, have everything go through, but then ask. From one order, they were going to make this multiple packages, over a few days and a bunch of wasted time; all because they decide to ask for some paperwork AFTER the order is processed and paid for. That should be something that comes up to verify BEFORE the purchase. She goes on to say that, we are encouraged to call and ask questions. I responded by saying, if these are on the site to purchase, I add them, purchase them, just like one could do on 100 other sites, then why would I call? I added that, if there is some stipulation, that should be noted or required before purchase or I should be contacted by customer service prior to charging me or sending anything out, that way, I can decide if I want to continue with the order or not. That's just plain logic and common sense. Basically, they charged me, sent out part of my order, contact me after the fact and create a greater waste of time. This would be like if someone went to purchase a handgun. They go to the store, pick out the gun, purchase it, get bullets and whatever else. They pay for everything, the clerk bags it up and hands it to the person. The person then walks out, but before they get to their car, a store associate tells them that they need to be over 21, have a valid ID and need to clear a background check. You see, it's both logical and common sense to require any stipulations BEFORE the purchase, that way, a person could have things prepared and it saves time.As I said, these were duplicates, I could care less, but it was just for the fact that they just don't grasp that factor of logic or common sense. I have a family, kids, just moved to a new area, everything is boxed up and I have enough going on; I'm not going to drag it out going through a bunch of boxes, for some duplicate ribbons, that cost $1.15; ones which a person could get anywhere else, including fricken Amazon, without such a hassle. I would say that, this company needs to put certain things in place that they require, PRIOR TO the purchase and also; I wasn't very pleased with the way "customer service" handled things either. In my training, we were trained to, "Think smarter, not harder."That's fine somewhere it states you reserve the right and that a customer service representative should follow-up. I can also return the items to be refunded as well. My complaint was how the process was backwards, creating a greater waste of time. You tell me how they, "should" follow up prior to shipping and how I can return the items delivered, which would cost me more time and at my expense; how does that help? It appears that there have been quite a few negative reviews lately. There's the initial apology, some reasoning, but nothing ever done to resolve the "custome
-
April 2024 by Julian Minto
This is not a Marine shop this is a money pit. Why doesn’t anyone address how expensive these items are? On top of that you pay the premium price and expect quality yet they fall short on delivering. I ordered evening dress trousers, order got lost somehow, called to follow up on order, they identified that it was lost and shipped me something asap. When it arrived it didn’t have the gold stripe on the side. Needless to say I had to wear my dress blues. I requested to exchange them and they said ok but would not send a label so on top of paying top dollar for the pants I now had to pay an additional shipping fee on top of the original shipping fee.Still do not have my pants because the communication at the shop is just not there so I’m having to explain the situation multiple times to multiple people. Unsat, unprofessional, unwilling to accommodate and huge money pit that fails to deliver with the prices they are charging. OCS I hope you’re steering new candidates away from here.Update.Thank you for the the apologetic response which meant little when you held me responsible for the look of the trousers I never wore because they were the incorrect uniform! If anything once again you should be ashamed that you are sending out pants like that to consumers. The nerve of who ever responded to this saying they had significant wear it’s just pontificating the fact that the marine shop is lacking I many departments leadership included. I received the pants. Thank you that was my last purchase from this store.
-
April 2024 by Steven Sahr
This places business model is so screwed up. If you do an online order, the people in store cannot help you. I waited nearly 3 months for a white dress blues shirt and a long sleeve khaki shirt for them to have no idea where it’s at. Go else where. This is not a place you want to rely on.
-
March 2024 by Keith C.
my honor guard supply officer Ordered a bunch of stuff from them. Ok Tailored Trousers take a while, we get that. 2 of the Items were not in stock, but we were not informed of this BEFORE the order was shipped! Order shipped U.P.S., and promptly lost by U.P.S. after U.P.S. attempted to charge us "Broker Fee" and Twice what the actual Customs charge is! Package was NEVER DELIVERED! U.P.S. NEVER SHOWED UP! We Filed lost package complaint with U.P.S. Then Contacted the Marine shop about the Package never arriving, and the Problems shipping U.P.S. and Fed-Ex to this country, (Well Documented with a quick google Search.) Zero Response from the Marine shop after being contacted about the partial Order they sent never arriving. So not at all happy. Zero response from anyone at the Marine Shop. On April 1st, 2024 if all Items not shipped/Received we will begin a charge back on the credit card for the entire purchase.
-
March 2024 by Annymous User
So far so bad, I ordered a belt, breast badges and a tailored set of Trousers. I was charged 2 different shipping fees (one for the trousers, and one for the breast badges and belt.) I received and invoice, and they received payment but 6 days later still nothing else from them, not even a reply to an email or two.
-
November 2023 by Kyle DuBois
As a SgtMaj with over 19 years in the Marine Corps I will never do business with The Marine Shop again. I custom ordered an evening dress jacket from them on 5 Sep 2023 and requested it be ready by 4 Nov. I was told over the phone before I placed the order that it would be done in time. As weeks ticked by, I received no updates. I called and spoke to different people numerous times about the progress and I was notified that the coat wouldn’t be ready until 5 Nov, and moreover that the white dress shirt I had ordered a month earlier was back ordered. Why did I have to ask them for a status a month after paying and ordering to find that out? It took demanding to speak with a manager for Jessi to finally reach out to me. She ensured that I would get my jacket two days before my ball and upsized the white shirt so that I could make it work last minute. The jacket arrived and it was massive. I had sent 10 custom measurements to them taken by a tailor here in NC and somehow the jacket was still huge. Of note, my chest measurement sent was a 45.5. The tailor here told me that I needed a 46L jacket but they were out of stock everywhere so this led to me ordering with The Marine Shop. The “custom jacket” sent to me from The Marine Shop was a 48L according to the tag and I was floating in it. I sent it back on 3 Nov asking for a full refund and finally after numerous phone calls, today on 20 Nov they say they will give me a refund but minus 15% because they already cut the jacket custom for me. I argued that the jacket was not custom cut for me, but they wouldn’t concede. Customer service has been horrific, their point of sale and inventory control systems are not real time and are archaic. Do business elsewhere and save your self the hassle.
-
November 2023 by John Owens
This is not the Marine Shop of old! They sold me a shirt that was too big and then wouldn’t exchange it! I understand that I didn’t have a receipt but not even offering an exchange is ridiculous! I mean their uniform stuff has their logo in it! Where else did you think it came from? I trusted their measurements because they are supposed to be the best or whatever! The customer service and inventory and availability has gone down!
-
October 2023 by Luke Young
Absolutely terrible customer service experiences on every interaction outside of in person. Phone calls are never answered/returned, I've received the wrong items in an order, I didn't get my refund on the return.
-
June 2023 by Sergiusz Gardasz
Very bad service. There is no communication with them, they do not answer questions. They send the product not the one in the photo. They don't answer letters.If you want to buy and to be happy with the purchase, buy in another store.