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January 2024 by nicolette dugan
I had a prescription called in by 11 AM. I called to check on it at 2:15 PM and was told it would be ready in 20 minutes. When I went to pick it up at 3:30 PM, I was told it was not ready, but would be in 20 minutes. No apology. No prescription. Just poor customer service.When I was able to pick up the prescription around 5 PM, I overhead another customer voicing concern about her prescription not being ready, but no one communicating that information to her.In my experience with this pharmacy and based on the conversation I overhead, this type of service is far more the norm than the exception.
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January 2024 by Meredith Hilt Designs
Hate hate hate Walgreens! They chased the WONDERFUL Rite-Aid out of town, and we are now stuck with terrible service and sub-par products. BRING BACK RITE-AID!!!
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January 2024 by Melissa Edwards
Their Pharmacy and vaccinations department are completely disorganized and poorly communicative. I had appts scheduled for the flu shot for all 6 of my family members. We waited 1hr to be seen and 5 of those appt times had passed by. I asked at the 45min mark how much longer and their response was that they were making the kids' accounts and didn't forget about us. Then we waited another 15min, again with absolutely no communication on their end and I couldn't wait any longer. I went back up to the counter, the employee had absolutely nothing to say so I told them to canceled all our appts and give me my cards back. No apology, nothing. Biggest waste of time and poor communication on their end. I will never return, ever.
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November 2023 by Bublint3a
The place was clean and all. I went in to get a flu shot and usually I go to the one in Winchester to get mine but since i was headed towards dc I decided to stop here to get it. I had registered online so I didn’t have to worry. But when I got here today the person giving me the shot was telling me to sit down when I was asking him where to put my sweatshirt. He kept saying “please sit down” in which he kept rudely interrupting me. After that he told me to stay in the pharmacy for 10-15 minutes although I had just gotten a flu shot. But at the one in Winchester they said I could just leave or stay around.
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November 2023 by Ken Arthur
Friendly staff, but picking up prescriptions is an adventure. Sometimes they are ready, other times, despite having the prescriptions called in a few days earlier makes no difference, they only start to fill once you are there waiting. Appears to be insufficient staffing.
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October 2023 by Krista Peterson
The nicest lady (I think her name was Kathi Lee) help me return a package via Fed Ex. She had a lot going on and was still so helpful and made my Walgreens experience so great. She didn’t get stressed out with the long lines and focused on helping me. I really appreciate her help.
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May 2023 by Seeking Simplicity
The absolute WORST pharmacy in the planet. If you value your time, go elsewhere. Believe me when I tell you that you will NEVER spend less than 20 minutes at this pharmacy. I have never spend less than 40 myself and the record of the longest I have waited for ONE medication has been a whooping 87 minutes !! Staff is nice but I incredibly slow and … so ignorant of their own systems. It is so frustrating to deal with this pharmacy.
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May 2023 by Victoria Bowring
If this was the last pharmacy on the planet I would rather die than go here again. When you have to wait for an hour every time you go in, perhaps it's time to change Pharmacies. I have been using this Walgreens since 2017. It's always been disorganized and service is ALWAYS SUPER SLOW. This week they decided to delete my VERY IMPORTANT psychiatric medicine, as if I have never been on it. I am done. I've moved to CVS near my work and they are filling my script. No issues, no wasted time. I feel like I deserve all the time back I've wasted in line.
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May 2023 by Kim A
If I could give a -5 star rating, I would. Horribly, managed. I’m so big on supporting local and just cannot do it with this particular Walgreen’s location. So convenient by location but always a negative experience. Specifics… where do I begin?
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April 2023 by Desirae B.
I'm writing this review because I finally made the decision to switch my meds to CVS. I chose Walgreens years ago cuz they had 24 hr pharmacy. Now that that shortened their hours, CVS is open a little longer on weekends. But like all other reviews, they are just plain incompetent. About half of the time I have to make multiple trips to get my prescription. Made 2 trips today and still their system isn't working. Another time I made 5 trips before they could figure out how to run my insurance. I just made a phone call to ask if system was running and Eduardo just said "No" and hung up on me! One word and hung up!!!! I'm done. Next trip to the doctor and my meds will be sent to CVS!!!
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April 2023 by Marcel Santos
The place was super quiet on Sunday morning, not many people inside other than staff working on inventory. I got almost all I needed but not everything was available on sizes or portions that I needed. It was super clean inside and outside the building, they can definitely use a self checkout option as I had to wait for someone to help me ring my stuff... not a biggie as I was not in a hurry but it can get annoying eventually.
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March 2023 by Amporn White
Never see any drive through to get medication. Take at least 30 minutes if my prescriptions is already done I should be driving up and pick it up and go not sit and wait. i’ve been customer at Walgreen for years this is unacceptable’s
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March 2023 by Farrah Kielhorn
I had a good give zero stars I would. This is the second time my teenage daughter has expressed to me that the employees in the store treat her like she’s a criminal and that she’s stealing things for no reason. She was told that she needed to tie her dollar dollar tree bag (I had craft supplies in it) in order to shop around the store “for her safety”. What does that even mean? When I called a manager to talk about it, I was met with a bad attitude and a very condescending tone of voice. Terrible customer service.
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February 2023 by China R.
Providing a pharmacy service seems pretty straight forward to me. From my experiences...this is the WORST pharmacy I've encountered in my life. We started using Walgreens in Nov 2022 and they've made mistakes to my sons asthma medicines TWICE, their lines are long, and their staff is slow. They don't stock medicines appropriately...this place is truly horrendous. I won't be using them anymore.
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January 2023 by Breckyn Brewer
I haven't ever experienced something like what happened to me here. I ran in to grab a few things like toothpaste, toilet paper, etc.. and as my ADHD brain was trying to process what else I needed, a worker came and stood directly behind me, in my space, less than a foot from me, repeatedly scanning something in her hand as if she was watching me to ensure I wasn't stealing anything. I have an autoimmune disease and try to keep my distance in stores so I understand how she could think I was stealing, but maybe watch me from a distance and not get directly behind me as if you're belittling someone? I went to the next row over to pull out cash I just got from the ATM to show I had plenty to pay for what I needed, not a second later this same girl walked past me twice and apologized while it seemed an older lady, maybe her manager, just stared me down. I was needing to get more things but I was so uncomfortable and shaking because of how angry that situation had made me I just walked out. Looking at all the reviews now it doesn't surprise me. That workplace seems like a joke instead of a store. Annoyed I have to change my pharmacy? do better