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August 2024 by Phil
I had a lot of work done to my truck (over 2k) and 6 months later I had it in to a different service station for a different repair and they told me the frame was rusted beyond repair (they were right) - this should have been known when I took it to this place first, I will NEVER EVER GO BACK.
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May 2024 by Brian B
I generally do not like to leave reviews like this however I gave Purcellville Auto every chance to correct this prior to leaving this review. I was traveling from out of state to visit family which live in the Purcellville area. I realized I had a bad vibration when driving at interstate speeds. I called around and found Purcellville Auto was the only place willing to squeeze me in on such short notice (the reason for two stars and not one... should have been an indication though that they weren't busy). I paid for them to perform a four wheel balance. After the service, the vibration seemed worse. Upon inspection, I found they had not removed the old weights and simply hammered more weights around the wheels in a random fashion. Unfortunately for them, what they do not know is I am an automotive service manager and started in the business over 20 years ago doing tires. This is absolutely the incorrect way to balance a wheel. Unfortunately I had to deal with the vibration until I got home as I did not have time to go back. Once home, I had a local dealer balance the wheels and verified improper balance and corrected the concern. I have attempted to rectify this issue via phone and email and they do not seem willing to own up to their mistake or respond. All I asked for was a refund to correct the concern and maybe proper training to prevent this in the future.
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April 2024 by Mark G
This was our first visit. They took my car right in. There was work they could have done, but wasnt needed so they saved me some money. It is family run, and I am pleased with the results. I will be back.
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March 2024 by Victory Laffitte-Smith
Great mechanics, sweet, kind staff at the front desk. They do great work for a great price. Thanks!
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February 2024 by Chase Strait
Amazing service! They got back to me immediately on pricing and availability to change the water pump on my girlfriend’s VW. They were by far the most affordable, and took us in the next day. Definitely will go back there!
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February 2024 by Kyle Connor
Great service, friendly and honest people. PAS immediately diagnosed the problem with my car, which they promptly fixed and kept me informed the entire time. Highly recommend.
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December 2023 by Dragos Butnaru
Family Business-Higly recommend. Went on Saturday morning, by afternoon they diagnosed the problem and fixed it for a reasonable price. God bless this honest people.
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November 2023 by Lisa Peter
Absolutely love Purcellville Auto Service, we have been using them since we moved out to Western Loudoun 3 years ago for our 4 cars. They have always been helpful and willing to go the extra mile to get the job done. Highly recommend them to anyone!
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October 2023 by Andrew S.
I brought my car here to diagnose a grinding(ish) noise when my car switched gears. I was worried it would end up being a transmission problem and cost tons a money. They were very polite and upfront and after they took a look at the car, they let me know it was just due to very low oil. That's on me!I've had trouble finding auto shops in the past that didn't try to upsell me at every corner. So I was quite relieved to find this place just after moving to Purcellville. I'll be coming here whenever I have car problems.
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August 2023 by Erwin Corpuz
Needed a place to have an aftermarket exhaust system installed. Not only did they give a great price, but the work was done quickly and without issues. Will definitely go here again.Service: Exhaust
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August 2023 by Trevor Kendrick
Great shop. Very responsive, timely and fair in their pricing. Would definitely recommend to friends and family.
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June 2023 by Jill Bralove
I could not be happier with the service performed by Purcellville Auto Service. They did way more than I expected and what they charged was easily 1/10th of what Dulles Subaru would have charged me I will definitely take my car there for any issues that arise
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May 2023 by David Like
I cannot say enough good things about this repair shop. They are reasonable in their price and repairs. I will always take my cars here.
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March 2023 by Marilee S.
Wonderful staff, very professional. They got me in within a few days for regular maintenance and were upfront about what the work included and what it would cost. I will definitely be back.
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February 2023 by Brian Gilmore
We took my our Infiniti QX 50 here for a tire repair. After they inspected it they found that the rim was bent causing the leaking tire. When I went to pay them they said there was no charge WOW who does that ( They do ). I ordered new rim on my own when I received it (Many weeks later and two different orders that's another Story ) I called to schedule an appointment they could handle it same day .When I went to pick up and pay again blown away by there more than fair Fee . Not only do I believe this shop is reasonable with there fees they are courteous , fair and trustworthy . I have found a place I will take my vehicles and feel like what they tell is honest and will be fairly price . I thank you all of team members and owners of Purcellville Auto service
