-
July 2024 by A Ferg
Took my 2011 jeep compass here for an oil change and a simple exterior light ground wire repair, 3 days later...only the oil change is complete. Not good service, and they do not take notes or remember what you need done. I wrote all of this down for them and they still didn't complete the repairs. I wonder if they even changed my oil? I do not recommend
-
May 2024 by Samuel Gregory
We got our first car and let me just say they are super friendly and super helpful. Our son is wide open and they not only handled that well, but interacted with him and kept him occupied through the process. Made a new experience for our family a great one. Huge shout out to David, he is the absolute best
-
May 2024 by Karena Simpkins
I only go to this dealership for all my needs. Very nice, trustworthy people. Joe, David, Logan know what they are doing. Will help you anyway they can.
-
May 2024 by Emily Wright
If you don't look like you have a lot of money they are very rude, and condescending. I didn't even need my credit checked. Jokes on them...I was paying in cash. they didn't even let me look at any vehicle before ushering me in to "check my credit". I just played it out just to see what all the options was. they let me sit there for one hour and never ran my credit. I guess they thought we would give up and leave. while he was flirting with other staff members. They also were very snotty, rude, and cracking jokes about customers appearing poor amongst other things.. never judge a book by its cover, it might come back to bite you.
-
March 2024 by BL
We were looking at used cars. We didn't end up purchasing one here but we will go back in the future. Very honest about the cars they're selling. So refreshing!
-
March 2024 by KrystalB Jones
We enjoyed our experience at this dealership! David was great to work with and is an all around good guy. He made us feel comfortable and heard on any concerns we had. Even putting the car on the lift for my husband to look at underneath it. This was our son's first car so we wanted it to be a fun sporty car he would like but also a reliable and safe vehicle. They helped us work out and negotiate a cash price out the door that we were happy with. I've been to other big dealerships in the cities of North Carolina before where you feel intimidated and like you don't know what's going on... with Hidden fees and kind of pushed feeling. This is not that kind of dealership... this dealership in Pulaski Virginia sure knows how to treat their customers! We were very comfortable. They took time with us. Allowed us time to go discuss things ourselves. Test drive the car twice and like I said even put it on the lift. I felt like they were honest and up front. Definitely didn't feel pushed like the other dealerships I've dealt with. We will definitely be back!! I highly recommend them and also David... Just Good guy all around! Thanks again guys! We're excited about surprising our son with his first car this Weekend!!?✨?✨ ?
-
March 2024 by Brent Adkins
Spent $38,600 on a Ford truck 2 weeks ago didn't have to go through there banks went and got my own loan from my bank made it super easy on them well when I got to my bank I looked under the vehicle n there was oil on the rear diff so I brought it up to them and they said they would look at it thinking that it was the pinion seal well took it back after a appointment was scheduled they cleaned it off n told me to drive it n call them back if I seen it leaking no matter what for $38600 they should have put 1 in it ill never deal with Duncan Suzuki ever again I now have to take it to Blacksburg Duncan Ford there sister company I spoke to them and they even said it should have been repaired that they had heard so many Horror stories about pulaski n shoddy business practices they don't care about the customers I even asked Logan when I took my vehicle on the 18th of March if I could get a loaner vehicle n he said he would have to talk to Management lol I just spent $38600 n u can't even call me back there is a lemon law n Virginia avoid this place I should have went to Ramey in West Virginia thank God this truck still has a warranty from the factory
-
January 2024 by Michel Najm
Good people
-
January 2024 by C.Y.B Affiliations
Regarding Mr David Draper at Duncan Suzuki; first of all please excuse any typos as I am using voice to text first of all I would like to say that I drove from Georgia to this location which is about a 4 1/2 to 5 hour drive I was very skeptical about coming to the area simply because it's not where I am from or area that I was familiar with. I have been looking for a specific vehicle to trade on as I had just paid my car off and found that my family had grown out of it . I had been looking a lot of different places for a vehicle as I had to learn that what I was looking for wasn't in my local area ,being that I was looking for a vehicle around the Christmas holiday season I was having a hard time because trying to do business remotely a lot of places were just not communicating or selling vehicles from up under me before I even had a chance to put down a deposit or explain my situation I must say , all that came to an end when I looked up Duncan Suzuki and began speaking with Mr David. Draper This man went above and beyond even being sick and dealing with certain personal issues to make sure not only my trip to the Pulaski Virginia location was safe but also just ended up being a wonderful salesman and businessman. If you are looking for a new or a used vehicle I believe that Duncan Suzuki in Pulaski VA is the place that you should be looking it has a very very family-oriented feel and as a Black man traveling to a predominantly white area I was made to feel completely welcome safe and at home , and that is due to the hospitality that Mr Draper and his management team and associates showed me upon arriving at this location I got the vehicle that I was looking for and a very fair trade-in value. For Mr Draper if you're reading keep up the good work and I am very pleased to have done business with you definitely worth the trip sincerely, Joseph
-
December 2023 by Dano Wage
I have always had great experiences with both the service department and with sales at Duncan Suzuki. It's the only place I trust when it comes to servicing our vehicles. Casey always makes sure our cars are in the best condition. I would highly recommend Duncan Suzuki!
-
December 2023 by Kendra Larue
These guys are great, Landon helped me get into something safe quick and easy! I will definitely recommend them to friends and family!
-
December 2023 by Maddy
Landon and Logan were really nice and helped a lot. I appreciate the help especially when buying our first car. I definitely recommend coming here for sure!!
-
December 2023 by Matt Coake
Good bunch of people to work with. Very accommodating with appointments and peiced fairly. I have always had good luck with the getting my vehicles serviced at Duncan Suzuki. Would highly recommend.
-
October 2023 by Paul Gregory
Ask to set up a appointment to drive a car. They said not available. Said it's in Roanoke.
-
August 2023 by Ronnie Jr (Big Onnie)
love Suzuki vehicles great place to purchase one
