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July 2024 by Justin Oliver
I've had a very frustrating experience with Quarles, now operating under Superior Plus Propane. Despite initially promising competitive rates and reliable customer service, my journey has been anything but satisfactory. The company has a significant transparency issue, particularly concerning hidden rental fees that were never clearly disclosed at the outset (as a renter). These unexpected costs have added up, making their service far more expensive than initially quoted.
Additionally, their customer service has been a letdown. Getting in touch with someone who can actually resolve issues has been an ordeal, with long wait times, unreturned calls, and website issues becoming the norm rather than the exception. It feels as though once they have you locked into a contract, your value as a customer diminishes.
The overall sense I get from Quarles/Superior Plus Propane is that their business practices are quite shifty, prioritizing profit over customer satisfaction and transparency. This is disappointing and I would advise potential customers to look elsewhere for their propane needs, where terms are clear and customer service is a priority.
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November 2023 by Ricky Hicks
This experience has been the worst! Promises made and not kept.... I have been home waiting for the last 2 days and no one has showed up or called. I called and was told they were going to call me back and 2 days later I'm still waiting
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August 2023 by Brian M.
Originally had service set up with Revere in 2016. Quarles took over for Revere. We always maintained our 100 gallons minimum per year to waive the tank fee until I received a statement online for a tank fee. When I called to check on it they stated that we didn’t meet the 100 gallons in a year and that we had already been credited with a courtesy tank fee. My complaint is that the billed year is from May to May not a year of Jan to Jan. We meet the Jan to Jan if that’s what they were to utilize. I was never given any information specifying the May to May and when I have been waiting to speak to a supervisor I have yet to hear back. It has been roughly 3 weeks since I put in a request to have this fee waived since they are the only ones that can approve it. We live in a neighborhood under development and I will be sure to make this know to our group that Quarles and Superior Plus Propane are not easy to deal with and should be avoided. I’d rather stay as a customer but if I don’t hear back that I will just have the tank removed. We only run a small fireplace on this tank which is not a necessity for us.
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July 2023 by Rick Teller
They do not stand by what they say over the phone. They also do not want to be bothered by smaller volume customers. Was forced to go with them after they bought out a local company.
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October 2022 by Ken Hislop
Always timely delivery before you run too low, competitive pricing..excellent service.
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August 2021 by Stephen
I, like many others signed up when it was Revere gas…a company I have never had a problem with and loved!! Ever since it has been Quarles I have had nothing but issues…the biggest being that they will not do auto fill on my tank. So they want me to go out and check the tank for them and then call them to schedule a delivery…but yet you still pay the exact same as the customers still getting auto fill. I have decided to switch companies to one who will auto fill and mind you I’m using gas for my water heater and my stove in a 2100 sq ft house!! Now that they know I’m switching they are trying to say the tank is theirs…I informed them I purchased the house as a foreclosure and Amerigas was delivering gas here before Revere ever did and the tank was here when I bought the house. So no they will not be taking the tank.Literally go with any other company you can go with before Quarles!! They are a joke!!
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May 2021 by Frank Loving
Buyer Beware!Just to be clear I did not sign up with Quarles.My account was with Revere Gas for several years who valued my business.First of all Quarles send a letter stating they can no longer provide auto refill and we must check the tank level ourself and call when we need more propane. Basically we were told we did not use enough gas and we’re not important enough to be on auto refill.Now I have switched to another gas company who by the way provides monitoring and auto refill when needed.I have called Quarles to cancel the account and pickup the tank that is setting in my driveway and was told they will charged $95. for a service call for a service tech to come out. I informed they the tank is setting in my driveway and was not paying for them to drive by and pickup and they could come get it anytime they want. Now I have received a bill for $95. monthly rent on the tank.Everyone should know this is how Quarles conducts business and should steer clear.
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September 2019 by The Gasman
Was a good company when it was Revere now Quarles doesn't service or install appliances fill cylinders at office or have that local company feel just corporate now trying to act like it's still a local company would go to Phillips energy if your a local they still mom and pop and provide full service and install
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September 2019 by Leisa Deffenbaugh
Thes guys are the best. I have had them as my service provider for 13 or so years. I had an emergency outage (e.g. I called them to suspend service while the wrens finished their nest, and I forgot to call after the nesting), they came the same day. They went over and beyond what was necessary as it was my fault. I recommend them with the highest confidence.
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September 2016 by Charlene Bryce
Revere Gas has never disappointed me. Their customer service professionals are always pleasant and happy to help. Response time to calls is impressive. They also look for ways to make their service simpler and ways that you can save a little money. Would highly recommend them.
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September 2015 by Brad Reece
Best propane company out there! Had a tank delivered immediately and FANTASTIC customer service! Thank you Revere Gas!
