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September 2024 by Robert Allen
Great Doctors!!!
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August 2024 by Linda Johnson
Excellent staff from appointment makers, nurses, Drs., front desk all treat with dignity and respect.
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August 2024 by Nikki Matthews
i have been a patient here since I was a child. I originally saw Karen Saunders and she was amazing. This was 30 years ago easily. This office has always been a great Doctor's office, However lately it's absolutely terrible. First off I love my Doctor now she's amazing when I see her or have an appointment but getting anyone in there to help you it's like pulling teeth. its luke playing russian roulette with reception because most of them are rude, cut you off, and really want nothing to do with you. If you hate your job that much, then find something else to do its that simple. Prime example I just got lied to buy a receptionist when I already knew the answer. It was actually pretty comical listening to them back pedal when all they had to do was look at my patient profile and they would have seen iv had other Dr's take care of my medications, problems, concerns before when mine is out of the office. Then you have other staff in there that are rude, get mad at you, when it's their fault for something that happens NO ACCOUNTABILITY. They are slow, they do not contact you back in adequate time, If you transfer back to a nurse good luck trying to get them to answer the call. Again this isn't all the nurses i.e. Stephanie. She is professional quick to the point, why can't others treat people with patience kindness and just all around professionalism. It truly is sad Karen Saunders ran this practice with the utmost respect and courtesy. Whoever is responsible for the new staff needs to be fired as well as all the ones hired by them and the ones in the last year. Sadly I think it's time I find a new Doctor.
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July 2024 by Mandy Johnson
If you want to be completely disregarded and treated as if your health doesn’t matter then this is the ideal practice. I hope you don’t have any conditions because no one here cares. You have to make a complaint higher up for anything to be done.
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June 2024 by Elizabeth McDaniel (Ann)
I have been a patient here for many years Dr brown has to be the absolute best Primary Care Doctor on this planet. I am a senior, 70, with many long term progressive issues. I am a challenge to manage because of all the medical issues. She is knowledgeable, on top of things, always available and cares about her patients. The staff at this practice are also incredible. Polite, caring, and prompt in addressing patient needs. All doctors step up and back each other. I have not seen any doctor here that has not been outstanding! Thank you Prime Care!
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January 2024 by Nichole Wright
I am a previous patient when I lived in Virginia years ago and haven't been here since 2014. I called to make an appointment and had to take care of a previous bill I was unaware of. I paid it hesitantly as this was from my car payment money but I really need a doctor so it was worth the sacrifice, I called back to schedule and was told I would be considered a new patient and they are not taking new patients. Thank you, now I don't have a doctor or my car payment.
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November 2023 by K Dog
"Hey, I'd like to schedule an appointment for today". "Oh, we're not scheduling appointments today." ?
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September 2023 by D. Williams
Have to schedule an appointment 6 months out as a regular, returning patient.
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August 2023 by Lee Credle
From the waiting room until I get to the back, everyone in this practice is kind, genuine and helpful. Dr Marchal and his nurse are so understanding and patient. Wonderful practice!!!
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May 2023 by sonya staten
I had a appointment today with with dr Ogburn he acted like I had to many questions he even stated so . I will never ever se him again. When Dr Joseph Leming was in that office he was the BEST.. he listened and he was very very helpful.
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April 2023 by pete rosenkrans
DENIED CARE. They don't accept United Health Ins. Offered to pay cash. still NO. Waited 3 months for my appt. today...now i have to wait 3 more months to see diff. doc.prescriptions don't matter.. and this is The DON"T CAREFamily Practice...
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March 2023 by Kitty Leake
Wonderful front office staff. Always friendly, pleasant and helpful. Rotesha and Payton are a dream team and have made our switch over to Prime Care so easy. We've had Karen assist and she is also wonderful.
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March 2023 by CHERYL HAM
3/3/23. Came here looking for a back up dr, when mine was unavailable/vacation. Thus far, it DOESN'T LOOK GOOD. With all these negative comments. Can't all be bad, however, the complaints seem to be the same issues. Not interested & my THANKS to all comments.
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March 2023 by Linda Morehouse
If you want to have great health service. I have been going to prime care for 15 years.I love them.
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March 2023 by Nicola Matovich
My husband and I see Dr. Leslie Brown. We are very pleased with the care and service.
