7:30AM - 5:30PM
3001 N Normandy Dr, Petersburg“Agri Supply reached out and made everything right!
Everyone has an off day or two on occassion. The difference is they care to fix it.
Customer service is extremely disappointing at this store!! The manager could care less! Minus George, he seemed to be the only one who cared.
Let me give the back story.....
On July 19th I came in to pick up a 45 gallon 3 point sprayer, item # 124438. Inventory on the website showed 1 instock. I have a 2 hour round trip to get to this location, closest one to me. Well, the one in stock I am told is missing parts and not able to be sold. OK, no big deal. Paula proceeds to take down all my information and is going to have one transferred in for me. Said my name will be on it and won't be sold to anyone else.
3 weeks go by and I hear nothing so I call on August 9th. I don't know who I spoke to but I asked about my order. She said she could find it but said she had 3 in stock. Unfortunately, I left sunday for vacation for a week and could get back, cause they are 2 hrs round trip away from me. Today, I come into the store. Another 2 hr trip, guess what, they have none. Manager doesn't care to even be bothered by this problem, she's too busy. Wish I could have got her name but she was too worried about questioning me over who I talked to....
Well, after she disappeared, her employees continued to try and figure out what happened. They found my paperwork, finally, they said it wasn't in the system properly and showed a transfer came in, but was obviously sold to someone else. I was never called or notified. It's quite obvious that the employees failed the customer but the manager didn't care. At. All.
I asked for the manager to come back to see what we could do to make this right. The next units wouldn't be in until Sept 9th. That would require a 3rd trip down with little faith in the process at this point. George called her back up and I waited 10 mins. She never came.
Agri supply is a joke, except George, he tried. The rest don't care.
I'll spend twice as much somewhere else now just so they don't get my money.”
“I go there to get small things that you can't find in Lowes or home depot . Also there gun section is amazing for a small store and they.are great to work with . Not just gun section everyone.. The wife and I wanted to paint the house inside so we bought the one.coat paint like 4 gallons of it and it's truly one coat.. the wife and I were at home depot buying a pallet of 12"x12" pavers and picked up 2 more gallons of home depots one coat paint and 2 coats later we finally got everything to cover . I learned a lesson that day . Thacker Ace employees tell the truth and have the knowledge about every product they sell so far I haven't had one employee tell me that they have to go ask .
Thacker Ace hardware is my go to place for just about everything. I have no complaints they are awesome I do love there Gun section I have already bought 5 guns from them 3 hand guns , 1- 300 blackout & 1- AR style 12 Guage shot gun . Thacker is a good place to shop and you don't have to look for someone to wait on you . There is always plenty of assistance close by .”
“Old school hardware store with modern conveniences. I appreciate being able to walk in and ask anybody working there a question and get an answer or be taking directly to what I'm looking for. I've only been a couple of times but every time I have I get exactly what I need for a price that I appreciate. Thank you all it's a nice place to shop.”
“You know, alot of people give this place a bad name. As a professional auto technician, I find my self buying quite a few tools from here based on price. Thus far I haven't had any issue with broken tools and having them warranty it out.”
“Always a wonderful experience in McKay hardware. Personalized service and a longstanding staff that remembers you... they look small but really pack the products in there lol.”
“Been coming to this Home Depot for a while and the customer service is fantastic! This visit, Rachel helped us out a lot and provided friendly, professional and kind assistance! It really made our visit! Thank you so much!”
“Good folks and better items than other hardware stores. It is now 2024 and have been buying from this store for years, and occasionally at the competition. This is still my favorite hardware store today!”
“Everything went PERFECTLY. Order for the Gas Grill was made over the Internet - Kenmore 4 Burner with Side Burner. It was delivered to my home, and person from Assembly Box (thru Home Depot) came and assembled - all done in 6 days. Wonderful. Great product that looks great. Home Depot and Assembler both gave status reports and texts, calls, e-mails, along the process/progress. I was quite impressed! This is the 3rd (same) grill I've had, usually lasts about 10 years. Burns so evenly, stays in like new appearance, and price $400 + $110 Assembly Fee is worth it and fair. Also has a large easy to take in and out grease tray. Highly recommend this product and Home Depo's Service.”
“I had visited another Home Depot store to get stain samples for my fence. Unfortunately, the associate at that location was unable to find the correct tints in the computer. The next day, I went to the Chester location, expecting that I would get the same answer as the day prior. Albert was manning the paint counter by himself, and had several orders going at once. I thought I was going to have to explain what I was looking for, but Albert is a true professional! He knew exactly what I was asking for, and told me it would be ready in a few minutes. As I waited, I saw him completing orders for other customers, handing them their paint as they returned to the counter. He was clearly busy, but remained calm and friendly throughout! Very positive experience!!”
“I normally see pretty mediocre reviews when it comes to Home Depots. Comments and reviews range from unhelpful staff to knowing more than the staff and lack of inventory. But I was pleasantly surprised when I went to this Home Depot. All of the above were untrue. One staff (I'm sorry I cant remember his name) helped me the entire time. He could have just pawned me off to another employee, but he took pride in knowing he can get me an answer or piece of equipmenr despite not being from that particular part of the store. I was just really impressed by that work ethic and his willingness to help. So thank you for that.”
“I normally see pretty mediocre reviews when it comes to Home Depots. Comments and reviews range from unhelpful staff to knowing more than the staff and lack of inventory. But I was pleasantly surprised when I went to this Home Depot. All of the above were untrue. One staff (I'm sorry I cant remember his name) helped me the entire time. He could have just pawned me off to another employee, but he took pride in knowing he can get me an answer or piece of equipmenr despite not being from that particular part of the store. I was just really impressed by that work ethic and his willingness to help. So thank you for that.”
“For nearly two years, this place and its employees have been more than patient with me as I try to articulate what in the world it is that I need at that moment. It’s quick, convenient, and I truly appreciate the military discount.”