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April 2023 by Mr. J.
Crossroad Ford has dangerously inadequate fraud controls. I found out this morning that someone was able to purchase a truck, under my name, and roll it off their lot roughly ten days ago. I live in New York. Have never stepped foot in Prince George, VA. Never purchased a car from them. Ford Finance has been fantastic and is trying to help us, while this dealership has decided to be unproductive and is more interested in covering up their incompetence and the fraud that occurred under their watch in their dealership. I would not trust providing this dealer with any of your personal information. If they are unwilling to help solve a fraud matter they helped facilitate, you can rest assured they will not take care of your own personal financial security.
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March 2023 by Wayne C.
This ford dealership has the WORST customer service, their attendants in customer service are seriously Rude and unhelpful! It's like you are the problem for showing up with the vehicle you bought for them. If I could give them negative stars, I would! They aren't the only Ford dealership, just the closest. But I'll be driving hours, if necessary, to get service for this vehicle. I regret buying this vehicle from this dealership, and I plan to tell everyone I know and run into how HORRIBLE the service is at this dealership.
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January 2023 by Ann B.
BAIT AND SWITCH, They made an offer at 10am this morning and by 2pm they emailed back and said they made a $20,000 mistake. What a disgusting dealership to treat a veteran and military retiree like this. They need to get some ethics.
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June 2022 by Darlene S.
Had such a great experience here! Tyler Rolle took care of us with all the preparation to order our Ford Lightning and he couldn't have been more courteous and respectful. Anticipated our needs and answered all our questions with the utmost professionalism. Ask for him when you go and he'll take care of you, we highly recommend him!
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June 2022 by Brandon B.
I have called every day for four days at least three times a day. Left voicemails and everything to get my vehicle in the shop and no one returns my calls until I called the service manager. Which I got a call back from the advisor; I gave the information to the advisor an hour later and still no call back and still no appointment set up. If you need your vehicle worked on or serviced, seek elsewhere!
