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August 2024 by Linghan Song
I’m extremely grateful to find this store. The guys work above and beyond to help me trade my broken iPhone with a new one!! I have not seen such excellent service elsewhere. Definitely recommend this store in Powhatan!!
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August 2024 by D l
Don't waste your time here. over price phones and charge you activation on top of the activation from Verizon. verizon charges 35$ and this store charges an additional 9.99. i walked in and bought a phone and told them I would activate it myself and they stated that they had to be the ones to activate it. after talking to VERIZONS corporate number they stated these store are 3rd party store and find ways to over charge and make money because the customer did not feel like driving down the road to a corporate store.
my phone was delivered by ups at 10am and no one called me. at 430pm I went to the store to find out what's going on with my phone and they set it up after I had an attitude that they didn't call me.
SAVE YOURSELF THE HEADACHE AND GO TO WESTCHESTER COMMONS. at least they have phones in stock at the store. and don't charge extra.
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July 2024 by David Miller
Great service, friendly staff
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July 2024 by colleen kimbrough
Worth the additional 15 minute drive from the Westchester Verizon store for personalized service! Jami and Will have helped us on multiple occasions! They always find the best deals, look for ways to lower our monthly bill and take as much time as needed with you. I can not say enough positive things about the customer service you will receive at this store!
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July 2024 by mary kimbrough
Jami and Will were awesome!!! Jami helped me and my mom get the best deal on a trade in for my phone and even found a deal that got my mom a great discount on an apple watch! Will was so helpful as well and he and Jami worked great together in problem solving some technical difficulties!
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July 2024 by josh grasty
Came in with a new iphone 15 pro max (wasn’t receiving service), and walked out with it. The new phone came in the mail today(free of charge) and everything works great.Sean was the biggest help because he was our assistant but Dewayne and Mr. Phillips (can’t put my finger on his first name) were also a great help.
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July 2024 by Brande Stiles
The guys at the Powhatan store were absolutely amazing. I had lost all hope that anything could be recovered from my phone. They were able to transfer everything on my old phone to the new phone. I highly recommend this store and the employees that work there. Highly professional and personable!
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June 2024 by Jennifer Rowan
Jami & Will made the switch to Verizon the best experience. I highly recommend visiting them at the Powhatan location!!
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June 2024 by John Reamer
Great deals and AWESOME staff. No wait time and very convenient location.
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May 2024 by Cathy Franklin
Oh my gosh! Ran in to Verizon Powhatan frantic!! Downloaded something on my phone that totally erased my whole home screen... tiles and ALL! Jami was AMAZING! She knew immediately that she looked at my phone what was wrong, fixed it in 30 seconds and didn't charge me a penny! Best customer service experience ever!! So nice, knowledgeable and efficient...doesn't get any better!
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May 2024 by Betty Whitmer
OH MY GOD Sean is the BOMB. He went though everything in and out and around on what we can do about our broken phone and all the possibilites and everything. He had been off work for at least 45 minutes and he still stayed and helped us try to figure things out and we never felt like he was rushing us to leave at all. Sean is the absolutely best customer service I have ever had anywhere. He's such a nice and polite young man also. I wish we could have all customers service people be as nice and as patient to us not so understanding things old people as Sean was. What a wonderful world it would be if at least more people were like Sean. He's very young man and the patience and politeness he has is so so rare these days for the younger generation. Sorry but true, not all but alot of the younger generation just aren't as polite and understanding as some others. ;-)
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April 2024 by Janet Fry
Efficient and precise directions which were easy to follow.
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April 2024 by Jkkings
The two gentlemen in there know what their doing! They had my wife and I in and out and even helped save some money! Thank you guys for all the help!!
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January 2024 by Craig Price (TonyPrice1959)
Great Crew!
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January 2024 by Dan Elliott
Employees were very professional and courteous while setting up a new phone. Would highly recommend this location to anyone needing assistance with their phone.