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December 2024 by Bigbiz Len
Very knowledgeable and incredibly courteous!
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December 2024 by Johnnie Freitas
Not so much a review but just something you could look for with rv having issues like mine, on fourth mechanic and 3rd shop found algae in tank filter and lift pump, as rvs set so long, this is normal thing don't take this as review but something that help some other rver with a quicker analysis. I guess I got lucky as latest shop foreman parents have had same issue it has been an expensive learning experience
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August 2024 by B Sim
“Allison certified” but can’t diag them! absolute joke of a company! Wanted to charge over $4k and still was having issues when I left their parking lot. Went back in and they Only Offered half my money back HA!
Took it to another shop and for $140 part it was finally fixed. Don’t waste your time here.
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August 2024 by Silva Sidoti
WOW! Great customer service and got our engine fixed in record time. Thank you SO much!
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May 2024 by Willie Ralph
Very professional staff
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January 2024 by texasfirefighters
My 2019 Freightliner Coronado 122SD got the dreaded DD-15 Engine Fault Code (SPN-3720, FMI-15), DPF Ash Canisters Cleaning Request, while dropping a trailer in Norfolk, VA. I was a long ways from home and needed a Repair Facility, before my Engine Derated. After making numerous local inquiries and reading Google Reviews, I chose Western Branch Diesel-Portsmouth, VA. I was very impressed by Shelly’s (Service Advisor) professionalism and honesty, while walking me through their Repair Process and Associated Costs and Timing. Shelly was upfront on determining the Cause and Effect, for my Engine Fault Code—numerous possibilities. She kept me updated on all aspects, of my Trucks Repair Status (Outside Services, Parts, Labor, Timing, etc..). My trucks repair’s were primarily assigned to Jeff (Technician). Jeff introduced himself to me and gave me a quick overview of the Repair Steps, generally used for this Fault Code. The entire organization played a pivotal role, in getting my Truck— “Back In-Service”! I can’t say enough good comments and Thank You’s, to this Facility and its Employees. I highly recommend this Organization, if: Communications, Honesty, Technical Knowledge, Pricing, Parts, Labor, Costs and Timing, are important to you.
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January 2024 by Anthony Kay
Ashlyn and Elesha took great care of us and the truck is running great!
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September 2023 by JUANITA BABB
Terrific business. Extremely customer oriented.
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August 2023 by retailtuna
What a fantastic group at the shop. We are in town to fish the largest marlin tournament on the East Coast. Had some issues with one of our Detroit diesels and these folks went out of their way to make sure that we got what we needed to get back in service. Called a couple of other shops, and no knowledge at all on the other end of the line. Five minutes into the phone call I knew I had found the right place drove over got all the parts I need it and put us back in service. Even went as far as to manufacture a part on site for us. Thank you again and I will let you know if we catch a big fish tomorrow.
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March 2023 by Greg Matthias
They do great work at this place professionals
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February 2023 by Tim Burns
Friendly professional service.
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January 2023 by Андрій Гребенченко
Professional workers!!!
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January 2023 by Larry Heatwole
Those guys, got it going on!
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October 2022 by Christopher Davis
Austin and Jess extend the best customer service. They are my go to people for all my Detroit needs in the 757
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July 2022 by T.J. Smith
Great people!
