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July 2023 by Torrence Williams
You can improve by taking notes from the service at the below location:Victory Computer5013 George Washington HwyPortsmouth VA 23702Service was EXCELLENT, QUICK, WELL-EXPLAINED, AND ABOVE ALL EXTREMELY COURTEOUS!Best service we've ever had at a U-Haul location! I would rent from here again.
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July 2023 by Lisa Morris
I have only ever received really good customer service from the gentleman that dealt with, he was super helpful, answered all my questions and even after I ended up not needed the truck he still treated me like a paying customer…for that, I’ll definitely go back
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May 2023 by 1776 Outdoors
Went to go buy a tow dolly, dude working there said he had to leave after I just drove 30 mins to get one. Wouldn’t allow me to drive with it to see how it pulls , said I’d have to come back the next day. No thanks. Will not ever come back
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April 2023 by Crystal Wilkins
Had a great experience. Friendly and fast! Highly recommended for this location.
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July 2022 by Ray Gunn
The best used and new tire shop in Norfolk great service check them
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June 2022 by Mason
Worst customer service ever! The guy closed the shop for a service call and was the rudest person ever. Was not helpful what so ever and he lied and told us we didn’t have the correct reservation but when I called the uhaul cooperate they told us he canceled the reservation as we were there. Ridiculous and horribly run store.
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December 2021 by Jeremy Brower
Stay away!
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March 2020 by Donna Smith
A scam! Don’t rent a U-Haul here they run the odometer forward and charge you! The location has no one working during business hours and the phone numbers on file are so ever changing. This place is a sham I don’t recommend anyone moving to visit this location for anything uhual related.
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February 2020 by George Roark
Maurice is a crook .
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August 2019 by Kandice
I wish I would have read the reviews before I selected this location. RENTER BEWARE!!! Do not and I repeat do not rent from this place. I haven't had many issues with uhaul but this one I needed to send out my review. When I arrived to this facility, the doors were locked and there was a hand written sign telling me to call 2 different cell numbers. The rep answered when I called and asked me if I had anyone with me. I said yea...which was odd to me because I never had a rep ask this. He said “yea you can just hook up the trailer yourself and I will be there in 10 minutes.†Then he hung up. When he finally came, he told me that he wasn't going to help me put the trailer on because they just had a policy change and the customers must do it now. Like, really? Why wasn't this communicated to me prior? This wasn't on my reservation, wasn't on the website, wasn't in the text message they sent to remind me...like it was NOWHERE! I wouldn't have selected this location. Out of all of the uhauls (trailers and trucks) that I have rented, I always had a uhaul rep help me. I was there with me elderly father and small child. How am I supposed to lift a heavy trailer by myself? He said that he couldn't even do it himself. I asked if a female comes here to rent and she doesn't have anyone to help her, what is she suppose to do? He said she needs to bring someone with her. I told him that I don't know what I am doing and how am I supposed to do this? He huffed and puffed and finally helped me with the trailer. Really dude?! He then proceed to rush me while I attached the chains to me vehicle because he “wanted to go to Walmart†such an unprofessional man! I will NEVER rent from this place again!
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August 2019 by Fireball SB
I wish I would have read the reviews before I selected this location. RENTER BEWARE!!! Do not and I repeat do not rent from this place. I haven’t had many issues with uhaul but this one I needed to send out my review. When I arrived to this facility, the doors were locked and there was a hand written sign telling me to call 2 different cell numbers. The rep answered when I called and asked me if I had anyone with me. I said yea...which was odd to me because I never had a rep ask this. He said “yea you can just hook up the trailer yourself and I will be there in 10 minutes.” Then he hung up. When he finally came, he told me that he wasn’t going to help me put the trailer on because they just had a policy change and the customers must do it now. Like, really? Why wasn’t this communicated to me prior? This wasn’t on my reservation, wasn’t on the website, wasn’t in the text message they sent to remind me...like it was NOWHERE! I wouldn’t have selected this location. Out of all of the uhauls (trailers and trucks) that I have rented, I always had a uhaul rep help me. I was there with me elderly father and small child. How am I supposed to lift a heavy trailer by myself? He said that he couldn’t even do it himself. I asked if a female comes here to rent and she doesn’t have anyone to help her, what is she suppose to do? He said she needs to bring someone with her. I told him that I don’t know what I am doing and how am I supposed to do this? He huffed and puffed and finally helped me with the trailer. Really dude?! He then proceed to rush me while I attached the chains to me vehicle because he “wanted to go to Walmart” such an unprofessional man! I will NEVER rent from this place again!
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May 2019 by Scale NYC
Melvin! You are running a shabby establishment and I'm going to let the world know this, do not rent a U-Haul at this run down location. They will run your credit card for different amounts and run the odometer forward so they can over charge you. This place has no employees and when you request materials for your move online they don't give you what you requested! Scam!
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May 2019 by Mehdi Hosni
Rip off!
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December 2018 by Rere .
MAURICE MELVIN IS VERY UNPROFESSIONAL. HE FOUND MY SOCIAL MEDIA AND SENT ME INAPPROPRIATE PICTURES OF HIS PRIVATE ASKING ME TO BE HIS SUGAR BABY. THIS IS NOT OK. PLEASE TAKE YOUR BUSINESS ELSEWHERE. I WENT HERE FOR A UHUAL AND HE TRIED TO RENT ME A DIRTY UHAUL AND OVER CHARGE ME/RIP ME OFF. PLEASE PLEASE PLEASE DONT DO BUSINESS HERE YOULL REGRET IT!
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September 2018 by Sharifa Jones
Excellent customer service
