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April 2024 by Adam Washington
Horrible timing buddy told me he would be back in 30 minutes still waiting 2 hours later
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October 2023 by Andrew Currence
A complete nuisance to our entire neighborhood, the management of this facility are nasty people, horrible neighbors... The most inconsiderate people ever. Completely unprofessional. Roof top unit has been skeletonized for years I'm sure it's a hazard.
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September 2023 by Kendrick O.
This place is the ghetto of funeral homes. They have handled my wifes entire family six deceased relatives but the latest loss to our family my brother-in-law. Has taken the bad handling cake. It was blazing hot in the chapel where the service took place, the A.C. was not working. I had to leave out of the service because I was about to pass out. Earlier this year my wife's uncle passed away. Everything was paid for years ago by the Veterans Administration, the money was in a trust, escrow, however that works. Now the suit they put on him looked like it came from Goodwill, and his casket looked like it was from a scratch and dent sale. Looking at the previous reviews some of the same issues occured, two years ago. So that's proof, they just operate below standard. The staff is great and compassionate but the facility needs attention. It appears they need youth to pick up and run things because the current operators seem old and tired.
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March 2023 by Harrison Cartledge
I attended with a family of the deceased today. A time was scheduled for viewing of the body by family. The doors were locked. We had to ring twice for them to let us in. They had us sit in the lobby area and were 30 minutes late on letting us view the body. NO explanation for lateness nor apology. No staff available to console attendees. The family is already going through stress. Why antagonize them more with lateness and no support. A petty fly kept landing on the body and coffin. Not good.
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March 2023 by Ruth Chandler
This is the worst funeral provider I've ever seen. They changed the location of the service the night before the funeral, no public viewing was had prior to the funeral due to the delay in preparing the body that they had for almost 2 weeks. The person was not recognizable due to excessive swelling, skin was not smooth, she was only 23 and she looked 60. They changed the price the night before the funeral and no receipt was given and they are not returning calls. I'm going to report them to the stateCharged for an extra wide casket and was given a standard casket
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March 2021 by vera
I have battled with how to write this review. The staff here are kind and compassionate people. Our Mothers remains were handled with compassion. However her immediate family was not. So many small mistakes were made from the start. I must add Mom prepaid for all serves. SB also had a full week to prepare for her funeral.1. Moms death announcement ran the day after her funeral. She was loved by many and a month later ppl are still upset they couldn't Attend it.2. Moms age was listed off by 3 years. Everywhere. SB used the age she was when she prepaid 3 years ago. Keep in mind SB has her birthday on documents.3. We were told the Limousines seat 10 So we had family members show up to ride in them. Limousine seats 8 and that includes the driver.5. Mom gave strict orders that only her children and grandchildren could view her remains. It was in her contract with SB. I also reiterated that to SB staff. So imagine my shock when someone called to tell me how good she looked. To confirm this I asked the person what was Mom wearing. The person replied she had on the outfit in the picture. We had a very large picture of mom displayed at her service. She described it right, she viewed her on the day the family arrived to view her.6. My daughter was tossed pages ripped out of the guest book. Ripped out pages. We would provided SB with a guest book had we known and we thought it was customary to be given that book.7. Mom passed away in our home and we bought an out fit for her to wear during the transport from Charlotte to Portsmouth. We requested that we get that back.These are small issues that could have been avoided had more intimate attention been paid to this service. It changed the experience for her family and for her many friends. The apologies we received lacked true sincerity. We will never forget this.
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June 2020 by Ann V.
I will give one star for two reasons - there is nothing less to give and my mother really looked beautiful at the viewing. All other interactions with this business have been extremely unprofessional. The family's desired wishes fell on deaf ears, communication was non-existent and providing "less than factual" information was a recurring theme. My mother had a friendship with the CEO (who, by the way, was much better to deal with than personnel at the Portsmouth (Turnpike Road) location) so I honored her wishes to utilize Steele-Bullock. To begin, my mother passed in North Carolina. I contacted Steele-Bullock to let them know which funeral home in North Carolina had retrieved my mother's body. Despite telling both me and the funeral home that they would arrive "first thing in the morning" to transport my mother's body to Portsmouth, they arrived closer to 6pm the following day. So late, that the funeral home in North Carolina asked me repeatedly where the Steele-Bullock director was and why he was so late. Secondly, I wrote the obituary and asked that it be published in Wednesday's paper to announce the viewing on Thursday. Steele-Bullock not only missed the deadline to have the obituary in Wednesday's paper (despite ample time to submit) but I had to find out by searching for it on Wednesday morning and realizing that it wasn't there. Third, the viewing registry was removed during my mother's viewing and, once again, I found out because a family friend was asked to sign a piece of paper acknowledging her visit. When I asked where the registry was, I was told that they were "working diligently to retrieve it". Finally, once they received payment, all communication ceased. I thought having to leave several messages to eventually receive a return call days later was unprofessional (which happened repeatedly while trying to make arrangements for my mother.) I have yet to receive my mother's personal belongings nor her ashes and I have requested both on several occasions. Despite numerous requests for status updates, I have yet to receive a return call, email, text message - nothing. Why? Because they have received payment in full. These are just a few examples of my experience working with Steele-Bullock. My family was uncomfortable with the decision to use Steele-Bullock because of similar problems that occurred when we used them to bury my uncle. Most of my family members were extremely disappointed with the way his service was handled as well. One example is that my uncle's viewing was set to begin at 2:00pm. When family arrived, the funeral home doors were locked. We called and were told that someone would be there in 30 minutes. Someone did eventually arrive; however, it was a full 30 minutes after the scheduled viewing was to begin. This incident, while troublesome, was minute compared to what we experienced while making arrangements for my mother. I warn you, do not use this business if you care anything about how your loved one's final services are handled.
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March 2020 by Vera W.
I have battled with how to write this review. The staff here are kind and compassionate people. Our Mothers remains were handled with compassion. However her immediate family was not. So many small mistakes were made from the start. I must add Mom prepaid for all serves. SB also had a full week to prepare for her funeral. 1. Moms death announcement ran the day her funeral. After the service. She was loved by many and a month later ppl are still upset they couldn't Attend it. 2. Moms age was listed off by 3 years. Everywhere. SB used the age she was when she prepaid 3 years ago. Keep in mind SB has her birthday on documents. 3. We were told the Limousines seat So we had family members show up to ride in them. Limousine seats 8 and that includes the driver. 5. Mom gave strict orders that only her children and grandchildren could view her remains. It was in her contract with SB. I also reiterated that to SB staff. So imagine my shock when someone called to tell me how good she looked. To confirm this I asked the person what was Mom wearing. The person replied she had on the outfit in the picture. We had a very large picture of mom displayed at her service. She described it right, she viewed her on the day the family arrived to view her. 6. My daughter was tossed pages ripped out of the guest book. Ripped out pages. We would provided SB with a guest book had we known and we thought it was customary to be given that book. 7. Mom passed away in our home and we bought an out fit for her to wear during the transport from Charlotte to Portsmouth. We requested that we get that back. These are small issues that could have been avoided had more intimate attention been paid to this service. It changed the experience for her family and for her many friends. The apologies we received lacked true sincerity.
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March 2019 by Barbara Clark
Well its a funeral home we all have to visit them at one time or another they do a good job
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May 2018 by LaKeshia Fonville Whitehurst
I had no idea what to expect during this most difficult time. Mr. Keith Bullock made it a great experience. He was very kind and patient with my situation. I couldn't imagine how things could have gone any better. I highly recommend the services of Steele Bullock to take good care of your loved one.
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March 2018 by Kime Jones
We had 2 deaths on the same day, my father and my husband's mother. Mr. Bullock was kind and patient with me, as I'm sure I was pretty scattered. I chose cremation for both. We will be arranging our final things through Steele Bullock so our daughter won't have to worry when the time comes.
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April 2017 by Horace Mcclenny
They have always served our community with dignity and pride. Keep up the excellent work guys!!
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March 2016 by Dyannea N
Where do I begin! My experience with Steele-Bullock was simply a pleasure! Although, my grandfather had just passed away and it was very unexpected. They took their time with my family & I. They guided us through the process with care and patience. Steele-Bullock was a heaven sent and I will forever be grateful to you all. Death is always hard to go through, trust Steele-Bullock with your love ones! I assure you, that you will not be disappointed.Thank you all again!
