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February 2024 by Marty S
Why does it take a full week to get a prescription filled? I can see one day, two days….maybe 3. But a FULL 7 DAYS to fill a simple prescription?! Without a follow up to say whether the prescription is out of stock? This pharmacy is going down, just like the company. You’re better filling your prescriptions elsewhere.
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February 2024 by MarkGoogle Everhart
Benson the pharmacist was incredible. Serious, but light hearted and understanding! Made the trip there worth it!
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February 2024 by Crystal P
Friendly, helpful staff
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December 2023 by Andy
Terrible pharmacy. If they answer the phone it’s straight to hold. They’ll tell you your prescription is ready and to come pick it up anytime and you get there and wait in line only to be told it’ll be 2 hrs.
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November 2023 by Caroline C
Very nice store, very clean, everything is easy to find. My only complaint is that the pharmacy never picks up the phone no matter how long it rings. I can only assume that either they're always slammed with customers/patients, or the phone just isn't a high priority there..?
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October 2023 by Robert Woods
Absolutely unacceptable customer service. The doctor sent a prescription to them for pain management of 3 broken bones. Upon calling the pharmacy while on my way to pick them up was told it would be 5 days as they are backed up with others ahead of me. I will definitely take my business elsewhere.
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October 2023 by Adrianna
This by far is the WORST rite aid pharmacy I have ever been to. I ended up moving my family’s pharmacy to Walgreens. It takes them over 2 business days to fill one prescription. And it happens EVERY SINGLE TIME. You can never get a phone call through and they are beyond slow helping customers. Rite aid should be ashamed.
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October 2023 by Victor G.
I dropped by Rite Aid on Hodges Ferry Road on 10/5/23 to pick up a prescription, it had been called in the day before. I was told that they were working on it and asked me to wait, I said that I would be back later. Well I went there today 10/6/2023 at 2pm and had to wait after the car in front of me got served. When I got to the window I told the lady my name and date of birth, she then proceeded to BS with one of the other employees and the prescription was just being filled then. Terrible customer service.
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September 2023 by G
It takes forever to have your medicine ready long lines they closing call in advance switching pharmacies asap
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July 2023 by Peyton
This place is terrible never answer the phone you have to hit the corresponding number for a doctor to get anyone even on the phone. Besides that they never have your medicine ready or send you text messages letting you know your medicine is ready. It's just The worst not sure how hard it is to fill prescriptions. I would avoid at all cost maybe found a small local pharmacy to fill your prescriptions you'll be way better off.
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February 2023 by J N
always takes FOREVER no matter what time or day or if there are any cars… the employees running the drive thru will have you there for at least 15 minutes, & that’s if you’re the only one there. I always have issues. Will not be returning.
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January 2023 by Mendy Keel
Poor customer service, takes 2 months to transfer over your medications from another Pharmacy. Once a prescription is called in from your Dr Office expect 2-3 days to get your medicine. They never answer the phone, and staff is unfriendly.
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January 2023 by Rod Palmer
I have been going to this pharmacy for 10 years and this place is such a disappointment anymore. As others have stated, no one answers the phones anymore and my prescriptions do not get auto filled anymore. I just picked up a script for aspirin and the bottle says quantity is 120 but it had 30 in it. I take for per day. Plus, I had to wait 8 days for them to order the aspirin where before they would just pull it off the shelf. I called Rite Aid customer service over two months ago and told them the same thing and their response was that they were working on it. Well nothing has changed, its just gotten worse in my opinion. So please do not ask me to call customer service again. It does nothing other than Rite Aid checking that box that they spoke to someone and they are working on fixing the issues. So unprofessional.
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January 2023 by Tessa Blake
Worst place to go to now for prescriptions. I've been coming here for 10+years. I've been trying for 2 weeks to get a hold of someone in the pharmacy & still no luck. This is an ongoing thing since they took on customers from another rite aid that had closed. I will be switching pharmacies!
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December 2022 by Chrissy Ainsworth
If I could put 0 I would. Ever since they closed the other Rite Aid location in Portsmouth this location has been absolutely, and absurdly slow.They REFUSE to answer their phones!! They are insanely behind on filling prescriptions and the lack of empathy and responsibility from both the employees on site, and corporate to resolve the issue is infuriating.Not only are they weeks behind on filling they will not call you to inform of any issues. Out of stock - they don’t care, insurance issues - nothing, they literally don’t care. Calling to ask any questions is futile, calling for a status - don’t even think about it. Expecting it to be ready without a trip to prompt the fill - NOT going to happen. Also, don’t think you’ll just wait for it either. It took 1.5 hours of waiting, in their face, when the prescription was supposed to be auto refilled 4 days earlier! Asinine!
