Propane in Portsmouth, VA

“My 2019 Freightliner Coronado 122SD got the dreaded DD-15 Engine Fault Code (SPN-3720, FMI-15), DPF Ash Canisters Cleaning Request, while dropping a trailer in Norfolk, VA. I was a long ways from home and needed a Repair Facility, before my Engine Derated. After making numerous local inquiries and reading Google Reviews, I chose Western Branch Diesel-Portsmouth, VA. I was very impressed by Shelly’s (Service Advisor) professionalism and honesty, while walking me through their Repair Process and Associated Costs and Timing. Shelly was upfront on determining the Cause and Effect, for my Engine Fault Code—numerous possibilities. She kept me updated on all aspects, of my Trucks Repair Status (Outside Services, Parts, Labor, Timing, etc..). My trucks repair’s were primarily assigned to Jeff (Technician). Jeff introduced himself to me and gave me a quick overview of the Repair Steps, generally used for this Fault Code. The entire organization played a pivotal role, in getting my Truck— “Back In-Service”! I can’t say enough good comments and Thank You’s, to this Facility and its Employees. I highly recommend this Organization, if: Communications, Honesty, Technical Knowledge, Pricing, Parts, Labor, Costs and Timing, are important to you.”

“This company is great. I really like TRAVIS. He came to my house to give me a new gauge and finally got the correct one. He even mentioned that my lid on my tank needed replacing and he’d be glad to do it if he had one and will come by sometime and put one on. They always give me the best price on the Propane when I ask they always give me information on how to take care of my propane logs myself thank you Suburban Propane. The technician I’m speaking of is the one that comes from Currituck.”

“Chris was such a help on a stressful day! I showed up thirty minutes early for my reservation and he still processed me in without a problem. He was super helpful getting the Auto Transport hooked up, and gave me tips and tricks for getting the car loaded up. Which went great, as you can see.

Could not have asked for anything more from this UHaul location.”