Propane in Portsmouth, VA

“My 2019 Freightliner Coronado 122SD got the dreaded DD-15 Engine Fault Code (SPN-3720, FMI-15), DPF Ash Canisters Cleaning Request, while dropping a trailer in Norfolk, VA. I was a long ways from home and needed a Repair Facility, before my Engine Derated. After making numerous local inquiries and reading Google Reviews, I chose Western Branch Diesel-Portsmouth, VA. I was very impressed by Shelly’s (Service Advisor) professionalism and honesty, while walking me through their Repair Process and Associated Costs and Timing. Shelly was upfront on determining the Cause and Effect, for my Engine Fault Code—numerous possibilities. She kept me updated on all aspects, of my Trucks Repair Status (Outside Services, Parts, Labor, Timing, etc..). My trucks repair’s were primarily assigned to Jeff (Technician). Jeff introduced himself to me and gave me a quick overview of the Repair Steps, generally used for this Fault Code. The entire organization played a pivotal role, in getting my Truck— “Back In-Service”! I can’t say enough good comments and Thank You’s, to this Facility and its Employees. I highly recommend this Organization, if: Communications, Honesty, Technical Knowledge, Pricing, Parts, Labor, Costs and Timing, are important to you.”

“We changed to Suburban from another company, better prices and such GREAT customer service! Mike and Marilyn are just two names that come to mind, but every single person I’ve dealt with has been professional and friendly. They’ve gone out of their way to be sure that we receive the best service. I highly recommend them.”

“Chris was such a help on a stressful day! I showed up thirty minutes early for my reservation and he still processed me in without a problem. He was super helpful getting the Auto Transport hooked up, and gave me tips and tricks for getting the car loaded up. Which went great, as you can see.

Could not have asked for anything more from this UHaul location.”

“The propane service is excellent at this store location and as a former resident in this area, I appreciated being able to get my 30 lb tanks filled here. The manager, Sheila Woolard, went out of her way to assist me when I needed help filling my motor home tank and with connecting my tow vehicle before leaving this area, even though it was not a U-haul trailer. I highly recommend this service store and it has easy access on Airline Blvd. The service also has a large selection of U-Haul trucks and trailers, along with moving accessories.”

“The propane service is excellent at this store location and as a former resident in this area, I appreciated being able to get my 30 lb tanks filled here. The manager, Sheila Woolard, went out of her way to assist me when I needed help filling my motor home tank and with connecting my tow vehicle before leaving this area, even though it was not a U-haul trailer. I highly recommend this service store and it has easy access on Airline Blvd. The service also has a large selection of U-Haul trucks and trailers, along with moving accessories.”