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June 2024 by Shania Saunders
Policy on exchanges with receipts are unclear & ever changing. Tried to exchange an unopened box of hair dye when their sign clearly says exchanges on all hair products with receipt are acceptable. Apparently it’s only on actual hair & not hair products/chemicals. Spend your money else elsewhere
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January 2024 by C E C
I want to share a story about something that happened here recently. I’m a very private person, but I’m stepping out the box because I feel it needs to be addressed.I’ll start by saying in August I was diagnosed with cancer, more than one type. Please know that I’m sharing this not for sympathy, or attention, but for context. I’m a fighter and I know that God’s got me! I was out enjoying the sunshine but realized I had forgotten to eat and started to feel weak and had to use the restroom and was walking into Now Fashion, 5746 Churchland Blvd., Portsmouth. I have been a customer there for many years, my friends and family are regular customers also. I walked in and said to the owner, “Hi there, I know you don’t usually let customers use your restroom, but this is a medical emergency and I have to get a few things from here. Can I please use your bathroom before I shop?” She said, “We don’t have one, go to Food Lion.” I said, “Ma’am, I’m not feeling well, I have cancer (even pulled my shirt down so she could see the port on my chest). You know me, I’m here all the time buying things.” She put her head down and ignored me. Her coworker just kept saying “go to Food Lion, go to Food Lion.” I said, “I don’t know if I’ll make it there, and I have to shop here too.” The owner looked at me, put her head down, and ignored me. I said, “Wow, are you really going to ignore me like I’m not standing here?” She absolutely did, said nothing, and pretended to fiddle with papers at the register.I share this very personal encounter to make others aware of the reality. Now Fashion, you need to know that being a business in our community means more than just taking our money! If I walked in, shopped, and went to pay, she would have smiled and said thank you as she always does. Instead, in the face of a medical emergency, she chose to not only refuse humanity and decency, but to look me in the face and ignore me. Needless to say, I will never shop there again, and neither will my friends and family. While this happened to me, it could have easily been anyone else, or someone’s family member. If they try to deny it, I’m sure there is camera footage of me standing at the doorway, 1/14/2024 at 3:00, short salt/pepper hair, black bomber jacket.Please feel free to share this post so others are aware of the establishments they spend their hard-earned money with. And for those of you wondering, yes, I totally made it to Food Lion without incident…like I said, God’s got me!Blessings!
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January 2024 by Orchid
Good customer service! And good products. I really really enjoy the customer service!
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January 2024 by Carolyn Fair
Will never shop there. Rude and disrespctful.
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January 2024 by Peggy W
Don't shop at this store. They are unkind and do not show mercy to people who are ill and in need of a restroom. There are circumstances when the rules should be bent, especially for a person who is obviously sick. Shame on them.
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January 2024 by Jdubbs
Mmm lots of hair shops I wouldn’t recommend going here
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June 2023 by Honey Monroe
Summer 2023 hooks
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June 2023 by KhylisTheory
They are ok, moody sometimes.
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June 2023 by Linda Jordan
Very warm welcome.
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June 2023 by BriOnna Sutton
Very rude workers
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April 2023 by Lady CTE
Very nice, great selection.
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April 2023 by Kye'Ana
One of the coldest and rudest hair stores in all of (757). Unwelcoming atmosphere from the moment you walk in.
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February 2023 by Racheal Smith
One of the best beauty supplies in the area
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November 2022 by Rita Renee
Came here today at 7:45p. Took a phone call that lasted every bit of 3 mins. Before I could get out the car, they had locked the doors at 7:50p & begin heading to their cars. Asked what time they closed & they said 8pm. Google has it listed as 9pm, but either way, it hasn't reached either time yet
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October 2022 by JustKylay
They are ok, moody sometimes.
