December 2021 by Germain Lopez
Today i went to victory anf gad a problem with My Bill couldnt figure out what was going on but a dude name Luis helped me out and figures My situation out in minutes. Definitñy comin back to this store
November 2021 by H Dunn
My advice... Do not shop here. Go to any other Metro store in the 757 but NOT here. I went there for the promo "Get one line of unlimited with 5G for $25/mo & Get a FREE Samsung Galaxy A32 5G with an eligible trade-in". I was told by Luis that in order to get a FREE Samsung Galaxy A32 5G I had to sign up for the $60 plan. I found out the reason I HAD to sign up for the $60 plan to get the free phone was because he didn't process the trade-in. In addition, when I asked if the case and protector he was adding came WITH the phone because I will get one from Amazon. Luis said "YES", and I asked why my bill was $125 he said 1st month services, taxes, and activation - the best I can do is $104.60". He charged me for a screen saver but gave me a cover. The very next day, my son went to a different Metro where they traded his phone (identical to the one I was trading in), gave him the FREE Samsung A32 5G. His bill was $35. So, I was jacked for $70. It's not the money that had me in tears; it was the principle. No one likes to feel cheater. I will be super disappointed if it turns out my bill is $66 a month because I was assured by the store manager it will only be $25 going forward. We will see... Sooooo disappointed.
July 2021 by Trisha Brinks
They have some Spanish overweight chick there acting like she runs the place. She is rude as all out doors. Tried to add on extra mess that I did not want and then going to say it’s comes with it. Had to go to another metro where they told me the truth. Is this who you guys have running your business? Never again will I come to this place and will be reporting to corporate.
June 2021 by Andrew LaTourette
Good customer service overall, but they tried to include $50 of extras without asking if I wanted them.
February 2021 by kenya lara
Nakiyah has phenomenal customer service. She is very nice and was very eager to assist with any problems. She is very knowledgeable and was able to any questions I had. I will sure to come back to this location.
January 2021 by Shelley Potts
Nakiyah was such a big help and very patient with me would definitely recomend coming to thus location.
January 2021 by Cheryle Robinson
Asia helped me pick out my phone, and set it up.... she was awesome!
January 2021 by shontae Williams
Will worked really hard to fix my phone.... He was awesome!
January 2021 by djdj
Will is awesome! I love my new phone!!!!
October 2020 by dayshon124
They are very patient, tho they didn't unlock my grandma's phone they atleast had the patience and courtesy to help find a solution. She is a hassle sometimes.
March 2020 by Todd Brooks
Will at MetroPCS is awesome. He was waiting for us and made sure we got the devices we wanted in record time.
January 2019 by Tim Griffith
Knowledgeable about their phones.
April 2018 by Sean Freeman
some rude bimbo just hung up on me lucky I'm a nice person or I'd've reported your a***
April 2017 by Pastor Brady Walker
I'VE BEEN WITH METRO FOR ALMOST OVER 2 YRS. (1) MY PHONE STOP TAKING A CHARGE,SO I GOT A REPLACEMENT.THAT WAS GOOD. (2)APRIL 10 ,2017 I WENT BECAUSE I HAVE TO RESTART THE PHONE TO HEAR SOMETIMES ,WHEN I CHARGE IT TO THE MAX,THREE TO FOUR HOURS LATER I HAVE TO RECHARGE..I LIKE THE PHONE I HAVE (HTC 626 DESIRE)I ASK FOR ONE JUST LIKE IT AND WAS TOLD I COULD NOT GET IT BECAUSE THERE IS A HAIRLINE SCRATCH ON..I'M STILL UNDER WARRANTY..I GOT TO PAY THE BILL, I CAN'T USE MY PHONE,BECAUSE OF THE PROBLEMS I'M HAVING WITH MY PHONE..I NEVER ASK FOR NOTHING EXCEPT ANOTHER PHONE AND I GET CHARGE TO GET A PHONE THAT I DID NOT BREAK...CAN ANBODY PLEASE HELP ME IN JESUS' NAME!!!!AMEN
May 2016 by Chris Moore
Their prices and service is exceptional except for the ads that pop up on their phones although they are easily gotten around, they are annoying.