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“I came their to drop off a package from selling online, I asked my dad to help me drop off a package because I thought it was something hard that I needed him to help me with. But it was easy all I did was give it to the worker he grabbed it and said I was good to go. It was very easy and I will be coming back. Thank you.”
“This UPS store has always been most helpful to me. The staff is friendly, knowledgeable, and efficient. I can trust that my packages will travel safely and be delivered on time and in good condition.”
“Absolutely the best customer service I’ve received in a while. I commend this young lady because she was kind and respectful, and used good manners. Hard to find sometimes in todays world.”
“Went here for fingerprints and I couldn’t believe how easy and quick it actually was. I was in and out in under 4 minutes.I took four tootsie rolls on the way out though….????”
“Great experience every visit, which is becoming very hard to find. People who know they are being hired to be front line employees & know they will be interacting with the public are not interested in helping customers & does not seem to have the tools or won’t use the tools they were given to help customers. Started using this particular UPS in June 2021 & found the employee’s took time to help me use the copier which kept jamming. Get this “without an attitude “ , which is very rare these days. I have grandchildren that lives almost a thousand miles away at the end of 2023. I started using this place to send my family care package rather than use my local post office. UPS is faster cost to ship BUT hands down wins with getting my package delivered faster. On top of that
this tiny place put in a Amazon scanner station and you don’t have to stand in line. Six days ago a woman saw me struggling with taking out big boxes from my truck & offered to go get one of their dollies. I really, really appreciated her help and kindness. I’m a verified user & not an employee or friends of any of the employees.”
“I’ve come to this store for 2 years and they’re always the most helpful with anything I need. I truly enjoy seeing the staff because they’re always kind and welcoming.”
“The young man named Michael at the store #5919 Tidewater Dr Norfolk VA. His patience, knowledge, and pure kindness exceeds standards. I live in Chespeake, VA. I drive to this UPS store because of this young man. He always is willing to help me with what I need. I truly appreciate him.”
“This is the closest Post Office in the area. I am giving them 4 out of 5 stars because they can not keep workers. This location is constantly business but only has one customer service representative helping customers. This happens on a regular basis. Example on a Friday at 515, there is a line out the door. After 45 mins, I am inside. I inquire about what is causing the delay. A gentleman explains that most workers got sent to the hospital due to COVID which only left one teller. Now I am no expert but I'm thinking this location should have closed and got disinfected or cleaned. Anyway, the one staff that was left has been working at this location for at least 10 years. He is the friendliest person they have on staff. His interaction with all customers is a blessing. This gentleman takes extra care with the elderly and explains things to them. If you have patience and want quality service, this is the post office.”
“The people in this store are nice, but apparently the driver schedules vary. Today I dropped off a package before 6pm and found out that the driver came by at 4:30 for the last pick up of the day! Store people can’t help it, they’re at the mercy of the driver!”
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“Being in Customer Service for 11 yrs .. I look at how Service Workers handle busy, uncomfortable times .. This UPS gets it … and it’s in a Urban community .. Workers must be from Chic-Fila classes ????”