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March 2024 by Desmond E.
Disrespectful. Owner degraded my wife for attempting to assist 2 other elderly women locate a product. When the product couldn't be located, she simply informed them that there was another beauty store across the street. The owner went off using explicit words and told her to get the hell out of MFing store.
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October 2023 by Amber Rivera
They have posted inside of their business that the USDA does not allow for refunds on wigs and hair, which is a lie! The lady has always been nice to me but you don't have to lie to say you don't want to do a refund.
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August 2023 by Margaret Wilkins
Never will I go here again. Just walked out the store with wrong product did not realize picked up the wrong box. I called within 5 minutes and now I can’t exchange.Bad business practice since it was never opened. Now I have wasted money
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March 2023 by Sabrina Jenkins
This establishment was one of my go to stores to purchase hair care products for years because of its location and broad inventory until today happened. Never had a problem here before. Today, I observed the black male owner suggest to a black woman customer she needed to lose weight after the black woman customer commented on the tightness of the store aisles. The owner's comment was very inappropriate and disrespectful. When it was my turn to pay for my items, I sat them on the counter and told the black male owner that he needed to respect the women who support his business. This dude immediately went off on me stating he does not respect those who disrespect him. He proceeded to yell that he has been in business for 25 years and owns five stores. I told him to keep his products and explained how I have supported his business for years and will NEVER do so again. The black male owner kept running his mouth. I used an expletive with him and was commanded to leave the store and would be accused of trespassing if I didn't. I left and had my husband deal with this dude man to man.I will NEVER EVER recommend nor spend money at an establishment that disrespects the people (black women) who made them who they are. Respect the black woman! Protect the black woman! Beware!
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January 2023 by Breana Bodney
If i can gjve half of a star thats wat i would give dem I like the lady but the black man was very rude he talks to u like u don't have the money to spend I'm just keep my money in my pocket cause this store don't deserve my hard earn money especially if u gonna have a rude person talking to u crazy I work hard for my money n I like to give it to someone that can be respectful to me in the process not talking to me like I'm out here stealing credit cards n making fake IDs
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August 2021 by Kanier Shorter
Don’t ever spend your money here. The man in there is rude and they don’t do returns or exchanges. Don’t ever go there !
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April 2021 by The Credit Doctor of VA
They said that they close at 8:00 it's 7:44 I just pulled up and they are closed I rushed here to get items and was very disappointed they need to update their hours of operation
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March 2021 by Rodni m.
The owner is very kind and understanding, the place have great items for a cheap price. They have great customer service, great attitude, and more. I would recommend their store others due to how great it is. Thank you for all you do king beauty supply
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March 2021 by Elle
I've been going here for years to get my hair. They are very nice in here and always accommodating..
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December 2020 by N. Horton
The below actually occurred four years ago when I first moved to this area. I initially posted it in Google Reviews under “Victory Shopping Center” but have since found there is a specific page for “King’s Beauty Supply”. There is no expiration date on verbal abuse/public humiliation. The only thing I would add to the original account below is my deepest regret for not contacting the Better Business Bureau immediately after this. In hindsight, the words “lawsuit for slander” race to mind. If only there was something less than a 1 on this scale.I had the WORST SHOPPING EXPERIENCE OF MY LIFE at KING BEAUTY SUPPLY, located in Victory Crossing, right next door to Tropical Smoothie. If you are shopping for a beauty supply store, here's my advice: DO NOT GO TO KING BEAUTY SUPPLY-unless you want to be treated like a shoplifter. While wig shopping on 5/10, I made the mistake of going in there. I entered to find a line of customers being helped by the owners/employees at the front. I made my way to the wig section and saw a sign posted saying "no cell phone photography". Since I wasn't prepared to buy that day, I knew I wouldn't be able to snap any pics of the wigs. I took my notebook out of my purse and jotted down some quick reference information: style, color, brief description so I could remember it. I had planned to come back and purchase it-if it was still there. There was no price tag so I went to the front and asked the Asian female for a price check. She followed me to the back and when she saw my notebook asked me what I was doing. I replied that since there was no picture taking allowed, I was jotting down some information. She flipped out and raced to the front where she told the Black man behind the register, the owner I assume, that she "caught me writing things down" and said that I had 20-30 pages of notes (so much for her X-Ray vision). He accused me of being some sort of beauty supply store spy (whatever that is), and started going off about how I was trying to pull something and then publicly humiliated me by asking me to leave in front of a store full of customers. I tried to explain that I was taking notes for my own use so I could identify the wig when I came back. He yelled that I should've asked first. Huh? Asked to use my own property? He went on to say that I disrespected him by coming in and not asking about writing things down and that he had been in business for 20 years and if I didn't realize that what I had done (whatever that is) could be damaging to him, then he didn't know what else to say. I left. I HAVE NEVER been treated like a criminal while window shopping in all my life. The owners of this establishment may have been in business for 20 years but they know NOTHING about how to run one. To say that they are unprofessional-as well as beyond ignorant-is the understatement of the year. There's a beauty supply store on every corner, it seems, in Portsmouth. FIND ANOTHER. Going to one where you can be treated as if you broke the law for simply taking down some reminder notes is NOT an option. Heads up: THEY ARE CRAZY! He accused me of trying to damage his business, Think I'll just leave that to this review.In response to the owner's response below: Only further illustrates my point above. if I had been able to locate the page for your joke of an establishment four years ago, I would've put it there rthen. Could only find Victory Shopping Center. Don't have to worry about me returning. Wouldn't spend a dime of my hard earned money there and will tell as many people as I can how CRAZY you are and disrespectful to customers. Way too many stores in this area to put up with your foolishness. Keep up the good work.
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August 2020 by Tiffany Steward Benn
The are fully stocked and they are open for business
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July 2020 by Darnisha Vinson
I go here often. Usually able to find what I need. Close to home making it convenient for quick pick up. The owners are nice and I haven't had any problems. Helpful with questions and locating items.
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June 2020 by Diantha Ford
They have always been nice to me. I've never had any problems. They are very nice people. I will continue to shop there.
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March 2020 by Shawnna Thee V.
I wanna do this color so badd do y'all got the exact ombre color like this if u do lmk
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January 2020 by Parys Manet
Very kind, they have everything.customer service is amazing. Very good prices.
