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September 2023 by Jhonny Zamora
I had an excellent experience with this car rental company, and it left me smiling from ear to ear! The staff was not only friendly but also lightning-fast in getting me on the road. The car was in pristine condition, and it felt like driving a brand-new vehicle. Plus, their prices were so reasonable that I half-expected the car to come with a free comedy show. Needless to say, this car rental experience had me laughing all the way to my destination!
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August 2023 by Graham Sweitzer
Terrible place. I assume it is a front for money laundering.
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May 2022 by Rae Cater
The most unprofessional, dirty, and disrespectful business I have ever dealt with. Who does that to a person's mother?? Unprofessional.
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September 2021 by Taylor Bureya
I went online to make a reservation for a rental car. Google said they closed at 6. I go on the website and make the reservation for 2pm. I go to the location and drove past it twice because there was no sign. It looks kinda sketchy. It's on the side of an auto repair shop. The sign on the door said they closed at 2. So I never got to speak with anyone or get my car. I was late because I couldn't find it. I'm going to try another location because this one seems very unprofessional.
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April 2021 by Dria Johnson
They dont even answer the phones during their listed business hours.
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March 2021 by Taylor Burke
I went online to make a reservation for a rental car. Google said they closed at 6. I go on the website and make the reservation for 2pm. I go to the location and drove past it twice because there was no sign. It looks kinda sketchy. It's on the side of an auto repair shop. The sign on the door said they closed at 2. So I never got to speak with anyone or get my car. I was late because I couldn't find it. I'm going to try another location because this one seems very unprofessional.
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March 2021 by Robin Cooper
Well, I can't say enough about the service I received here at this Hertz. I believe the young man that picked me up at toyota from Hertz was named Derrick. He's only 23 (I'm a little hard if hearing but I think that's correct) I believe he was the manager. He was very sweet and professional. He drove me to the rental office to provide me with a car. Horrible weather that day plus I had no idea where I was. I was very frightened about driving in the rain with no idea of the direction to get back to where I could find my way home. I live in Newport News but I was using the toyota dealership in Chesapeake for repairs on my car. Derrick listened to me and realized how frightened I was and explained that he would actually close the office and he would drive me back to the dealership and have his co-worker follow us so he could get a ride back. I can't tell you how much that meant to me. BIG THANK YOU DERRICK. Great customer service. I felt like a person and not just another customer!
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January 2021 by Gabby Loveable
Very unprofessional, dropped my car off at the shop like was told after hours didn’t picks the car up from the body shop until 2 weeks later kept getting a call saying my rental was over due when I called the place and told them I left it twice and they didn’t pick it up until I had to call another hertz to let them know it wasn’t picked up yet. Haven’t even received my 5o dollar deposit back , also never answer the phone I have to call Chesapeake to get in touch with this location
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January 2021 by Caleb Daughtrey
Trying to get in touch with them is like trying to get in touch with someone with no phone.
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November 2020 by Antreon
Needs better employees
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July 2020 by Jessica Durham
The location on Airline Blvd in Portsmouth Va nevers picks up their phone. They dont have a drop box and the customer service is horrible. How can you be open and not pick up your phone.
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June 2020 by Scott Hummel
I showed up within their hours as posted on their door. There were no signs it was closed for any reason, yet, it was indeed closed. The location sucks too. Door is around the side of some auto business. There's no sign anywhere. So it is with my best observation skills that this location is out of business as of today. Please use the one in Chesapeake. It's actually decent compared to this one.
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March 2020 by Joseph Abrahamsen
Was charged for 1 week of rental after only having car for 1 night. Now trying to get the charge corrected has been a hassle. To elsewhere to rent.
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March 2020 by Eric Sterling
Probably the most unprofessional, most uninformed staff on the planet. These people dont even know thier own policies. Do not use this place if you need a rental. Felt like the guy on the phone was trying to sell me a bag of weed instead of a rental car. I'll never direct any of our affiliates to use this corporation. Ever.
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March 2020 by Anita Thompson
Pretty decent.