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February 2024 by Briana Woodard
I just switched to this pharmacy so I cannot rate the pharmacy as a whole. However, Tai (I hope I didn’t spell your name wrong) was amazing. I was previously going to Rite Aid and they were constantly rude, never had my prescription in stock, and never answered the phone. Tai worked all day calling over and over to get my prescription transferred and refilled for me on time!! Thank you!!!
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February 2024 by Nina Jordan Jones
I love these ladies they helped me more than expected
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February 2024 by Kim Brown
Very poor customer service.I have mobility issues had to pick up a prescription yesterday, and the drive thru is closed because they are short staffed. This has been an ongoing problem for several months now. Unacceptable for pharmacy.
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January 2024 by Annette Winterlee
While standing in a line 20 people deep to get a prescription. A cashier checking people outwas with a woman and all the sudden yelled out and I mean loud for all to hear...."if it was up to me none of ya'll would get any medicine. The rudest employees I have ever seen. I immediately got out of line ,left and transferred my prescriptions. Seems like headquarters doesn't care. THEY WILL WHEN EVERYONE PULLS THEIRS TOO. Pharmacy is their money maker.
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November 2023 by Desiree Sterling
I’d give zero stars if possible!My son has had the same prescriptions on automatic refill for nearly 3 years and this pharmacy never has them in stock or filled when we are sent a text message that it is time to pick them up or we request a refill, are given a time and day to pick it up, only to get there to be notified they are not in stock!They have not been utilizing the CONVENIENT drive through for month and with four small children (one with spina bifida) it is INCONVENIENT to take them in to generally over 20 minute long lines (with 5 or more people working back there)!This place has really fallen apart!
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November 2023 by Candace Powers (CjP0w3r5)
They closed the drive thru at the pharmacy and the wait inside was for one hour. How is a person with limited mobility expected to stand in line that long? The hours say 8pm, but they actually close at 6 pm. I feel like this company is intentionally neglecting an underserved, marginalized community. Really sucks.
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November 2023 by Yvette Lucy
Writing this review so Corporate can help them get fully staffed. They are SEVERELY understaffed and it's showing in the customer service and lack of quality in help. Not sure why they haven't hired more staff but they need help!! The drive thru is closed down and there's always a horrible wait. Again corporate/management needs to do better! It's a shame
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October 2023 by Kelly M.
Worst care ever. I go here when I have minor things wrong. I have an ear and sinus infection. The working nurse told me I had "flesh" in my ear and without examining my body or head told me she knows I don't have a sinus infection She didn't listen to my lungs, look in my throat, listen to my heart. She then told me every time I come to the clinic I get antibiotics.... I felt like she was judging me! I don't go to this place when I'm healthy!!! Trust me, I'm not asking for opioids.... just to stop the sinus pain!!!! She told me I needed a specialist... I asked what I can do until a specialist can get me in.... nothing. . She then told me to leave the office while she wrote her notes. Can't make this up. I told the assistant to send me my paperwork in the mail. I left. I went to a real Dr.... guess what? I have a sinus and ear infection and wasted $ and time and was insulted at the Minute Clinic.
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September 2023 by Matthew Brown
If I could give this pharmacy 0 stars, I would. Every time I get a text saying my prescription is ready for pick up, I get to the location to find out it has not even begun to be refilled. When I call to confirm my prescription has actually been filled, nobody from the pharmacy will answer the phone. I've waited up to 40 minutes to no avail! Customer service is terrible. Pharmacy employees are sub par.
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September 2023 by Dr. B A
My wife has been waiting for her prescription for over a week. Every day she stops in and is told it will be filled by 5. Today she stopped in again but this time was called a racial slur to her face twice by the disgruntled pharm tech. Numerous witnesses were in line at the time. Another tech jumped up and suddenly “found” the prescription. No pharm manager was available to address the situation, no store manager was available. The store phone also went unanswered to try and reach someone of authority. CVS will never get another dollar of mine or any other that I can help. Corporate will be getting a written complaint.
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September 2023 by Let's Eat!
I wish I could leave CVS but my insurance is through caremark. This is the worst pharmacy I've ever had to use. They don't answer the phone, when they do they give you attitude like you're ruining their entire day. Loooooong waits at the drive thru and inside. I had an awful experience with them yesterday. They dispensed me 12 vials of my B12 shots and 10 needles/syringes. Tf am I supposed to do about the other 2? I tried to get the other 2 and they treated me like I was a drug addict looking for clean needles. In the state of VA you are supposed to be able to just buy those syringes. However I HAD A SCRIPT!!!! Smh. Get it together.
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August 2023 by Donekqua Johnson
When I call to speak to the pharmacist I have to sit on hold for almost an hour and when they do pick up they try and rush you off of the phone and are no help. My doctor has tried calling on to provide authorization and has had to wait on hold for half an hour. It’s ridiculous when you call and speak to the people in the front of the store all they can say is oh well they are busy and short staffed. People who count on their medications to be filled in a timely manner don’t care how short staffed you are. Some of their lives depend on those meds. I will be moving me and my family’s prescription to a different pharmacy.
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August 2023 by Barbara H. Fields
Pharmacy is definitely lacking. I've been waiting on a new prescription for 10 days now. Still not ready.Even asked physicians office to call in the prescription again. Website status of prescriptions RARELY agree. Not having this prescription is life threatening. Taking my business elsewhere.
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August 2023 by GeriLynn Roberts
Whenever you go to pick up meds that have been called in either from myself or the doctor, they are never ready and there is a long wait time. Sometimes they even tell me that there are no refills left and and I have to go home and get my prescription bottle to prove I still have refills. This is the worst pharmacy.
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August 2023 by Shaneque Hawkins
Worst experience ever and it doesn’t get better. I have tired time and time again to give them chances but no more. They are apparently under staffed however they never hire ( in pharmacy). Workers work as if there is no urgency ( in pharmacy) and my medication is never ready even after waiting days always have to wait for 30 mins-1 hour. Will have no choice but to change pharmacies
