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December 2023 by Donna Washington
The Bank is the work, was there today and made to feel like a criminal while trying to cash a check with 2 valids ID's. Mr. Ibrahim Barry (Branch Leader) you spent extra time verifying me, how about I verify if your "work visa" is sill valid.Reverse discrimination is horrible, I will never go back to this branch...
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December 2023 by Regina Brown
11 people n line and 1 teller on a Friday. Poor planning at its best. Always a long wait any day of the week I go to any Truist location. Would not recommend this bank to anyone.
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December 2023 by Logan Maverick
Over 10 people in line. 1 single teller. 1 person hiding in an office who needs to come out here and help but isn't...Ridiculous. Absolutely ridiculous.
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September 2023 by Jill “Jillex” Archibald
Sons bank they are working well for him.
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May 2023 by Brenda Massey
Leona such upright and genuine personality was helpful and knowledgeable about Truist. Thank you so much.
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November 2022 by Dominic Blanchard
Quick and convenient
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September 2022 by Angela Winn
Since switching over from bbt this branch has gone down hill. Such horrible service. After this mornings issues Im switching everything to my credit union. Ive been with the original bank for almost 30 years and my experience get worse and worse with this bank every month. AND as of today 9-12-22 the website is down! Worst bank ever. Im switching everything away this week.
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July 2022 by Elizabeth Harris
This bank since the merger is a disaster. I used to bank with Suntrust for years and had absolutely no problems. Last night I tried to send money with Zelle to my daughter which I have done numerous times, even with Truist. I received a message that sending the money was under "review" and and an email to contact customer service. The email said there would be assistance 24/7. When I tried to call, after pushing one button and another, I finally got a message to "call back during regular business hours." That is hardly 24/7 customer service! I have had so many problems with this bank since the merger and am looking to switch out in the very near future. Read the reviews of Truist on Reddit and you will see it most often referred to as a "dumpster fire." Numerous complaints on Next Door as well about all their errors with accounts. They advertise themselves as a "different kind of bank." That part is certainly true! Take your accounts elsewhere!
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April 2022 by Andrea Sanders
I have literally stood in line for over 45 minutes. The manager, a long blonde haired lady, has done nothing to soothe the massive line that has built up in the branch. People are complaining. I’m still standing here. This is absurd. Even the manager saying she appreciated us waiting or something would have meant something. She just looks at the growing line. There is one teller, and one drive through teller. I won’t be coming to this branch again.
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January 2021 by Stephanie Davis
This location is such a joke! There is no consistency whatever! You can be denied a transaction by one teller and the same day have the transaction completed by a different teller. They really need to get on the same page! Glad I’ve switched to Navy federal!
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January 2021 by Gary Artis sr
Courteous tellers and fast
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July 2018 by Matthew B.
A full service branch with an ATM machine that you can actually deposit cash and checks to without an envelope. Staff is friendly as you might expect lots of drive-through lanes and conveniently located near downtown Portsmouth
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September 2017 by Chris Bucher
Very knowledgeable and friendly employees.
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December 2014 by Andrew Currence
much better service than the other two bb&t locations crawford st. and Portsmouth blvd.
