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November 2023 by Anthony Haywood
Honest with Awesome customer service. They rebuilt my wife engin in her truck
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August 2023 by Thomas Wilson
Mr. Baucom and his associates are friendly. I’ve been utilizing their shop for 3 years, and every time I’m surprised with efficiency and reasonable prices. It’s my families go to for any issues, he also recommends other shops for work not performed at his shop. 10/10Services: Electrical repair
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August 2023 by Will Jackson
Owner is a super knowledgeable guy and very personable. Military friendly.
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June 2023 by Lorenxo Dow II
Wonderful shop.
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April 2023 by colby camara
Great honest service. As a woman it is hard to find an honest auto repair service; They exceeded my expectations. Took care of an oil change, diagnostic, tire rotation, brake pad and rotor replacement, and bulb replacement in 3 hours. Great customer service and very sweet owner.Services: Tire rotations
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March 2023 by Mathew Focke
Super great guys work here and do an amazing job, highly recommended.
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January 2023 by Candice W.
So I came in for a simple replacements for my state inspection, I have a 2011 scion tC , with a factory built taillight system that's closed for one led bulb because it's an optional feature for aftermarket installation. I know that and the car had been running and passing inspection since it was built. This auto repair shop saw a lady with out of state plates and maybe believed I didn't know anything about my car or wasn't instructed about cars, told me my whole passenger side tail light needed replacing. There's absolutely nothing wrong with the housing . Thing is Im aware about scions and I know that if it didn't come from the factory and the car has passed many times in the USA before then it's optional. I just needed to pass inspection in Virginia. I refused the offer, they got argumentative almost offended. I thanked them for their service of changing my other lights that's out and came back to my car to find a rejected sticker inside my windshield. Then I noticed a big scratch on the inside of my trunks plastic where the taillight housing is- hmmm. So basically if I don't let them rake me over the coals I get a rejection sticker huh and damage? I changed my own taillights later on and passed inspection the next day! No thank you.
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November 2022 by RogerDavis795
Lenny Baucom can flat fix a car, and he knows how to run a business: He treats me the way I want to be treated, besides simply solving my problems.
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November 2022 by Stephanie Lynn Bulldis
Baucom's is going to be my go-to as long as I'm in Virginia. Excellent work, excellent service, excellent prices.
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October 2022 by Sarah Duncan
I don’t even know where to start! They were so friendly and helpful. My car broke down last week and in the midst of getting it towed/figuring out what to do, they told me to bring it right over and they’d see what they could do. Within a couple hours they called me with a full game plan and quote and fully got my car up and running in just a couple days. I was scared my jeep was done for but I drove it to work today and it feels great. I’ll definitely be back for all my car’s maintenance. If you’re like me, a woman who doesn’t know much about cars/gets nervous about being overcharged, this is the place to go. They are very honest and reasonable. I’m so happy I found a place I can trust :) thank you guys so much!
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September 2022 by Anthony LoMonaco
Great work, efficient.
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September 2022 by cynthia shipman
The only mechanic that I trust!
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September 2022 by Chase Herring
Best place for car repair in the portsmouth area. Period. They are about doing the right thing no matter what. Bring your vehicle here and you'll have nothing to worry about. Fair prices and the best customer service.
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July 2022 by jasper lewis
Mr. Baucom has served me well with the maintenance and repair of my vehicles. His prices have been reasonable and does quality work. He has been honest in his dealing with me.Services: Auto brake replacement
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May 2022 by robert humphries
They worked on my F 150 4x4 got my distributor right it was three teeth off got it running then drove it in and put a timing light on it and got it straight and charged me ea good price even give me a discount for paying cash
