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March 2024 by Vickey Thorne
Today I had a bad experience trying to get a refund for an item. I made a purchase at the victory crossing store in portsmouth when I tried to return it with the receipt the girl said I needed the tag. So I went back for the second time with the tag in my hand she then states it has to be attached. Girl stop playing it's just a pair of 19.00 dollar jeans. Will not be returning to that store.
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August 2023 by heather williams
Customer Service was top tier and the associates seemed happy. It was refreshing. Great team work!
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August 2023 by Tina
Great store for luscious Queens. Fashionable, moderately priced but if you catch a sale it's awesome.
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July 2023 by Arcelia J.
I went to this particular Ashley Stewart in Portsmouth at Victory Crossing to do a return. I was returning two dresses I had ordered online. I was told I could not return them there because they never received those dresses in stock. So I was told I would have to return them by mailing them back. That meant using their return label and having over $9 of my refund going for S&H. So I drove over to UPS to do the return and by Gods grace I decided to call the Norfolk store to see if they had the dress in stock. They did so I decided I would return to Norfolk store. When I went there they told me the Portsmouth store lied about not being able to take my return especially since it was not a web exclusive or final sale. They were just too lazy to do the return or the person who waited on me in Portsmouth was incompetent. I hate it went I have to go elsewhere to get decent service when I'm already at a place where the service should be up to par.
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June 2023 by Lisa Jenkins
I absolutely love this store
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April 2023 by Lady CTE
OK so just like the next girl I want nice clothes but not at the cost Ashley Stewart charges. On top of that the sales associates didn't even acknowledge me due to the personal conversation they were engrossed in. Besides that the clothes are nothing to write about. Too much for too little.
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April 2023 by Sharon Watford
I love this store, excellent inventory. Customer service was A+.
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March 2023 by Lo Hunter
Do not shop here!!! The employee & management staff clearly needs to go back in training & to learn how to count. My mother in law went in to make a simple payment on her store card. The employee Laveice posted more than my card balance which resulted in a credit. She nor her manager Peyton knew how to refund or cancel the transaction so now her credit card has a $90 credit. We contacted the District Manager & have not heard back from him.Save your time money!! Do not shop at this location!
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March 2023 by Tiffany F
First time in the store and it will be my last time. The associate who assisted me was dry in conversation and not friendly. Even before the transaction ended she was talking to another associate about work issues. So unprofessional in so many levels.
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January 2023 by Leola8196 Leola
Love the panties and earrings
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December 2022 by Becky Mullins
Great selection of clothes. Sales clerk was super nice and called another store to check on size I needed.
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September 2022 by Latasha Holloman
Beautiful clean store but the to women there today customer service sucks. I left and went to another store.
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June 2022 by Tina Graeber
Great customer service, nice selection of clothes. I was very impressed as I was in need of an outfit for an event. I was welcomed as soon as I walk in with welcome to Ashely Stewart and was told of all the sales!!!
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September 2021 by Danielle Harris
Amazing customer service! Very pleasant atmosphere! Knowledgeable staff! Very fashionable
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June 2021 by Tyron Long
My favorite store ?
