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February 2024 by Robert Young
Great Serivice Keep Up The Good Work..
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December 2023 by dontesha long
Just spoke to someone in the customer service department and he was very rude and rushing to hang up the phone hopefully he fixed what needed to be fixed
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September 2023 by A Smith
Placed an order for a mattress online. Supposed to be delivered within 2 weeks. 3 weeks later nobody can give us an answer as to when it will be delivered let alone where it is. Went to Buddy's, better price had my new mattress the same day
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December 2022 by Mrs. J.
Friday Nov 18th 2022 I finished paying for my matresses....I already paid out a bedroom set that I've had almost 2 years from day 1 the experience was horrible...so manydifferent managers, workers, and FALSE PROMISES.....UNTIL Danny and the manager Abraham took over. Danny and Abraham have always been professional and patient. They know every item in the store by name, code, description lol. It's ashamed it's been that unprofessional for 2 years up until the last couple of months. ABRAHAM S PROFESSIONALISM Will take him far in his career.
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November 2022 by Alysia Copeland
Horrible customer service. Threatened me. I don’t recommend.
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November 2022 by Stacey Spires
They really work with you and has an amazing amount of patience.
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August 2022 by Tiffany Williams
My five star is for shameika who always have great customer service and know how the customer wants to be treated because of her I’m never late on a payment because I call her weekly to pay and she’s there to help thank you Shameika you’re the reason I will always send my people your way thanks again and yes I love my product
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August 2022 by Ms Gray
Horribleeeeee!!!! Mitchell was soooo disrespectful! Used bedroom set for staging at Airbnb and wow…. Ghettoooooo. Avoid! Tried to reach corporate to listen to recorded call with this person that was so unprofessional by phone today! AVOID THIS COMPANY! Run!
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January 2022 by Seer Amanda Snead
Me and my fiancé have been dealing with Aaron’s for years..Manager very rude and unprofessional..will not deal with Aaron’s again ..
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April 2021 by castor Troy
Very Rude
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January 2021 by Kimlee Boykins
I have been with aarron’s almost 13yrs I luv the staff the are very nice an funny ? delivered time is always on time ?keep up the good work guys!!
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October 2020 by Mina Ashido
Never have been treated as bad as i have long time customer at another location first and LAST time dealing with this location. Own up to your mistake.
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October 2020 by Annette Sutton
UPDATE:Ordered a living room set online and it's ABSOLUTELY BEAUTIFUL!!!It's a reclining set and extremely heavy... I live upstairs, didn't think delivery guys could get it into my apartment WITHOUT any scratches.But they did and it's so cute in here, THANKS Aarrons - Portsmouth Virginia store.Love you guys!!!
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September 2020 by Joyce Goodman
So Iam Gonna see If The Sound Bar By JBL really Bump My Smooth Jazz.
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August 2020 by K H.
My boyfriend and I came to order a dresser. The young man in the front advised they had no furniture available in the store so we had to choose online for it to be ordered. The lady in the back with dreadlocks came to the front and started flirting with my boyfriend. She said she was the manager when later we found out she was not. We paid for the entire dresser, no financing. We were told it would arrive Thursday between 4pm-8pm. The lady went to the back with the large glass window. I noticed her watching me and my boyfriend interact with each other as we looked at sectional sofas. Fast forward to Thursday our furniture never came, we called the shop over and over but no answer. Friday we got a call stating the furniture never arrived at the store but it should be delivered before 4pm. We waited, nothing came. We called back and they advised it should arrive by 5pm. It never arrived. We called and asked for a refund. It was then we were advised by the agent over the phone the lady with the dreadlocks who flirted with my boyfriend was not a manager. She was all up in my boyfriend's face but could NOT do her job and deliver furniture we paid outright for. My boyfriend said we will never do business with AARON'S again. THE THIRST IS REAL AT AARON'S, BUT NOT THE FURNITURE HONEY!
