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July 2024 by Janet Branch
The associate who assisted us with passport pics was excellent. She was patient and vert thorough. Thank you!
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July 2024 by Tony Curl
My meds are always ready in a timely manner and the drive Thur is always quick
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July 2024 by Brett Dcosta
So how does a pharmacy send theyre entire staff on lunch, i dont think the dieing or the people in need of urgent medication can wait, my wife 48 after labor needed a prescription to be filled…. Would you like to explain to my wife thats sitting with our new born in the car that your lunch takes prescidence… another note have a bedside manner , i work in the retail industry maybe its not as demanding as sitting behind the counter filling prescriptions and waiting for lunch time but as a manager i dont sent them all at once, i serve others over my self, i dont need an excuse of an apology, fix this.
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May 2024 by Melissa Wilkins
The staff at Walgreens North Dinwiddie are awesome. The pharmacy staff, Ron, Judy, Brian, Melissa, and everyone provide excellent customer service. This review, I hope management reads: the pharmacy needs additional staff so that both drive through windows stay open. Customers need to be informed that the drive through is for drop off and pick up, it's not to ask a bunch of questions and argue about insurance, go inside and help keep the flow of traffic moving in the drive through. Management NEEDS to clean up outside, the lights are covered with spiders, cobwebs. The perimeter is covered with trash, the drive through hasn't been power washed in years. KEEP Walgreens clean on the inside and outside. Trim the shrubs, help customers feel safe while on the premises.
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April 2024 by Caroline Mizzell
The pharmacy is no longer like it use to be. The staff is overwhelmed with work and can be not so polite. Everything is rush rush. If you try and ask questions you get yes or no answers or we can check on that when you get here. I get texted saying they can refill a Rx and after I ok it, it still is not ready for days. I use to love going to this location even though I am 25 minutes away but the quality of the service and the attitude of the employees has gone down hill. We are moving our Rxs to another pharmacy.
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February 2024 by BILLS
On January 25, 2024 there was a lady working the cash register from Richmond Who’s customer service Was horrible. She was on her phone the entire time and I asked her about a product in the store. She stated go try the dollar tree. Since there is no dollar tree and then County and obviously I went to her store for convenience… I asked if she was talking about the Dollar General since we have nine of them, lol. She stayed at the Green store. Not only has my medicine orders been delayed or wrong altogether. This young lady, with the face caked with makeup needs to be . removed from our store. She is disrespectful And rude. The longer I live here the more I wanna move away. I sure do miss mom and Pop stores… I especially miss good quality customer service.
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February 2024 by Samurai V.
You guys need to hire more staff at your pharmacy they are always swamped. Im also sure they are stressed as hell and looking for better jobs because they are always swamped. Wouldn't wanna stick around for that 40 hours a week either.
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February 2024 by Elizabeth Heckener
Technician Ms Collins very rude and disrespectful tonight, giving Walgreen's a bad rep. Ms Judy is number #1 , just doesn't get any better, EVERYONE should follow her techniques with customer service and communication.
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December 2023 by Brooke Temple
I didn’t catch the managers name but I wanted to say he was a HUGE lifesaver tonight and I can’t thank him enough. He is such a nice man with a big heart and we need more people in the world like him!
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November 2023 by TiffanyAndCars
Miss Judy gets all the stars. ALL OF THEM . Literally the sweetest human being I have ever met.
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October 2023 by Preston Westmoreland
I will say that the drive thru should be for quick services. Like a bank or credit union. People be at the window for 30 minutes and lines never move. They are ok otherwise
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October 2023 by Dri-ster S
I had an outstanding experience with the pharmacy!!! I called as soon as they opened and albeit they were extremely busy preparing for today, the lead pharmacist tech went out her way to help me locate a prescription I desperately needed. Words cannot express how thankful I am for her help!! Thank you Dinwiddie team.
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August 2023 by D. Mot. (Tres)
I would give this place zero stars. The pharmacist made it their mission to call my transfer pharmacy to let them know information they never told me. They will always place a prescription on hold for weeks and never notify the patient. They claim they do not accept out of state medications and can never provide the policy that states it! I’ve been without my medication for three weeks and they will quickly make you pay high prices out of pocket before reevaluating with your insurance. Delay in care is their pedigree! Report them immediately!
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July 2023 by Dionna Hicks
I was in the store 10713 to shop for some vitamin and medicine and household needs for me and my kids. I was in there for 10 mins and I was sweating it was so hot. I did speak with someone named Lawrence and he apologised for the heat and then helped me back to my car with my bags because my 2 year old got so hot she was fussing. I was letting you know about my concern regarding the heat especially since people are there all day working.Thanks kindly
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June 2023 by Lee Lee Man
This used to be the best place for customer service not the people but the processes are TERRIBLE! Prescriptions are never available, I have gone to another local pharmacy (not near this one for my meds I really need) and was told I can call around other Walgreen to see if they have it. The last I checked I thought the pharmacist or pharmacy tech does that at least within their own chain! Also one prescription popped up on this handy app saying it was ready, I paid for it. Then I see the medicine was cancelled!!!??!! So I call and was told it was not available (so the app is a joke?) and I have to wait until my money in the bank says complete before I call back again to request my money refunded back to my bank!Oh I have another- had a medication refill for 90 days I only received 82 days note I understand why if they run out of meds and will either credit the rest or tell you. Fortunately I have a strong medical background and noted that this is a physician’s order the order says 90 days so if one cannot fill the order the patient needs to be informed just not a laced into the bag with no explanation. When I asked no one could understand why and why the pharmacist placed no note so that med will be taken to that other pharmacy as well.If you do not have a clinical background one must really be aware of things such as this and pay attention.
