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March 2024 by Naicora Lewis
The worst company ever!!!!!!!!!! whatever you do DO NOT use them… they need to be SHUT DOWN
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February 2024 by C Claiborne
Honestly have no complaints about this company. Had two flats and they sent Someone out in about thirty minutes. Paco the driver was very courteous and helpful. Had car towed to a shop in Hopewell and he was bilingual and assisted with communication with the staff. Highly recommend this guy!
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February 2024 by Tiffany Wooden
The tow driver was extremely nice and helpful. He provided great customer service. Mr. W. Lamont Mabry was very informative on what can you cause the issues with my vehicle. Great professional service! I highly recommend them!
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February 2024 by Orlando Broidy-Oviedo
The new management and ownership has definitely caused me to change my opinion and perspective on Mabry's. Top notch professionalism and excellent customer service. I would highly recommend them to any in the area and if I need a tow ever again, Mabry's will be my only choice. Shout out to Mrs. Shay Mabry for her kindness during a difficult time.
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January 2024 by Tracey Hall
This is the worst, unprofessional, non-class having establishment that I have ever seen. You can feel the nastiness pouring out of this place. They are some shiesty people.My daughter's rental car was towed. First, the associate told her if she arrived at the towing company before 5pm, that they would release the car to her. This is where the deceit begins. She knew that they could not release the car to my daughter because she does not own it. The car could only be released to the rental company. So, we get there (before 5 pm) and the associate informs my daughter that she needs to get some kind of release form from the rental company. She also informed my daughter that they only do releases between the hours of 10 am - 4 pm.This is more deceit because the associate knew full well that the rental company would never release that car to my daughter. All of this works in their favor because they are so desperate for money that they are willing to do/say anything to hold the car.Also, they would not allow her to get her things out of the vehicle even after she provided them with a rental agreement. My daughter had to call the police and get them involved in order to get her personal belongings.Once she got to Mabry's, one of the associates (I'm being kind because I have another title in mind) had the audacity to confront my daughter about telling the police how they weren't allowing her to get her things. She also tried to imply that my daughter was lying, stating that she had some sort of recording. My daughter missed 2 days of work because she was unable to get her laptop. She is a counselor and relies on her laptop to conduct her sessions. She has absolutely no reason to lie and nor does she have time to keep running up to that raggedy shop, dealing with their raggedy, dusty you know what's. They are pathetic and I pray that they are not in business for much longer with these poor practices. They need to be shut all the way down!! I get it...it is a towing company, and no one is happy about their vehicle being towed. However, you can still run your company in a pleasant, professional manner. Respect goes a long way. Something they DO NOT possess. They are trash!!!!!Update: The reply is ALL lies! And I am not touching that "providing the best customer service possible" comment. That's laughable. Your reviews speak for itself. Not that I have to explain myself, but my daughter has evening and morning cases. She in fact was the renter and only driver of that vehicle being that the vehicle is a loaner while her vehicle is being repaired. You did not have the keys because you picked the car up while parked in a NO-Parking Zone.The only thing that I asked was what kind of document that she needed and inquired about your bogus "release of the vehicle" times. I'm not going to waste my time trying to address all of these lies!! Like I said, you all are dishonest and TRASH!! My daughter most definitely learned a lesson here. She learned how shady and nasty people can be. So, thank you very much! And let's not talk about character, because you have none!! Instead of trying to justify, move on and do better. As a business owner myself, I would NEVER go back and forth with a customer, disputing THEIR experience. But that further proves my point, and we are obviously different.We most definitely will stay blessed! Do better!
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December 2023 by Tracey H.
This is the worst, unprofessional, non-class having establishment that I have ever seen. You can feel the nastiness pouring out of this place. They are liars and very dishonest. My daughter's rental car was towed. They would not allow her to get her things out of the vehicle even after she provided them with a rental agreement. My daughter had to call the police chief and get them him involved in order to get her personal belongings. Once she got to Mabry's, one of the associates (I'm being kind because I have another title in mind) had the audacity to confront my daughter about telling the police chief how they weren't allowing her to get her things. She also tried to imply that my daughter was lying, stating that she had some sort of recording. My daughter missed 2 days of work because she was unable to get her laptop. She is a counselor and relies on her laptop to conduct her sessions. She has absolutely no reason to lie and nor does she have time to keep running up to that raggedy shop, dealing with their raggedy, dusty you know whats. They are pathetic and I pray that they are not in business for much longer with these poor practices. They need to be shut all the way down!! I get it...it is a towing company, and no one is happy about their vehicle being towed. However, you can still run your company in a pleasant, professional manner. Respect goes a long way. Something DO NOT possess.
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December 2023 by Clementine Miller
Towed my Jeep twice. Both times drivers were super professional and nice. The dispatch there is amazing as well. I love watching them tow the cars along the parade route as well - grown folk having full temper tantrums as a result of Marby’s Towing and the Petersburg PD might be my favorite part of parade day. Keep up the awesome work!
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November 2023 by Carmen Gonzalez
This company is marvelous. My insurance company had Mabrys dispatched out to me.. There was a driver by the name of Paco and let me tell you he is such a gentleman. Asked me if I was ok . Asked me what’s wrong . Asked me if I needed a ride . He just did everything right and I felt so comfortable and I trusted him. The way he took care of my vehicle was so amazing . Very well educated. Very knowledgeable at his job . I learned a few things about my car I didn’t even know . If Mabrys comes out to you just know you’re in good hands. Judging by the way Paco took care of me , I can tell this company has great people. Don’t let the other bad reviews scare you away . This company and the drivers care. Thank you Mabrys & Thank you Paco.
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November 2023 by Jessica Wrenn
Awesome experience with Mabrys Towing, Hector was very personable, kind, and respectable during a not so fun time. Not to mention he showed up very quickly. Very Impressed, will definitely keep them in mind if I need another tow.
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November 2023 by Austin Lynch
DO NOT USE THEM. My insurance dispatched Mabrys out to me. At first they seemed like they were very concerned and were going to get out to me ASAP. I was stuck on the side of the highway. Instead, they never showed. After an hour and a half they said it would be another 30 min. More time passed, still never showed. Thankfully a state trooper called a tow truck for me and they came within 10 minutes. Called Mabrys and the dispatcher was extremely unprofessional. I was stuck on the side of the highway for 3 hours because of them. Do. Not. Use. This. Company.Service: Car towing
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November 2023 by Nair Dilion
Called for a tow, immediately had a dispatcher answer, who was courteous, provided an accurate arrival time frame and the price wasn't too bad. This is my Go-To company I would use if and whenever I need my vehicle towed.
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November 2023 by Landon Wilcha
Requested assistance through onstar because my keys got locked in my car. They sent this company and said an ETA of 90 minutes. I waited for 120 minutes until I finally called the company just for them to tell me it was cancelled with no remorse. If you see this is the company coming to help try to find a different one asap.Service: Car lockouts
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November 2023 by Alesia Rawls
Horrible!!! Triple AAA needs to drop you from their service towing .Was told that it would be 3 hr wait for towing My truck needed a tow to Franklin Va just turn down the request instead of making up excuses why you can’t get on Virginia State campus!!! really it’s 11pm and homecoming is over and there is no traffic!!!!
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October 2023 by Jason Richardson
Mabrys Towing came out to tow my vehicle using my roadside through my insurance company. They were professional and communicative in setting expectations. Driver was efficient and took care of everything great. Would definitely use them again in the future.Service: Car towing
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October 2023 by Nichole Ratkovic
Great and fast service! Good communication and the driver went above and beyond to check that my car wouldn’t start, and diagnosed the probable issue. Will definitely use them again if I need a tow!
