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May 2024 by Luis Montalvo
Very good job on repairs done to my vehicle
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May 2024 by temidire okeowo
Great service from a good group of professionals
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May 2024 by Goldie Bailey
I would like to take this opportunity to thank the personal and staff at CARSTAR Wood Automotive for the outstanding job they did on repairing my truck. Mr. Derrell Wallace was very friendly and took the time to explain every detail of the repair process. I highly recommend CARSTAR Wood Automotive to anyone needing body work on their vehicle. Oh! By the way they repaired my vehicle in a very timely manner.
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May 2024 by Sharon Neal
This was the best experience I have had fixing my car. Love the phone calls along the way!
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May 2024 by Peaches Nick
My car looks great ... Exceptionally friendly staff ... if I could give them 10 stars I would
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April 2024 by David Lam
Needed my front bumper replaced so i chose this autobody shop through my insurance claim. Smooth communication through text/calling the entire time and the representatives thoroughly explained how the repair process would work. A little caveat, your repairs may take a little longer than expected because there are so many cars that also need to be fixed but other than that it was a good experience. (Also if you need your car fixed here park near the office door so that they can take a look at your car)
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April 2024 by Delores Frye
1. I receive a update every week that my car would be ready in 2 or 3 days. That did not happen. It took over 3 weeks for my car to be repaired.2. My insurance ran out for my rental car so I had to pay for a rental car out of pocket.3. I received a txt from carstart that started with HEY DELORES I fine this language VERY unprofessional. I am a 68 year old women . I am not your friend. I should be addressed with the proper title, Ms, Miss or Mrs not HEY.
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April 2024 by William Callaham
Excellent service from start to finish! As always! I have had 3 vehicles repaired by them since August 2023 to April 2024 and it was like the damage never happened! They ( Derell and Olivia) kept me informed every step of the way until completion! I highly recommend this company and would use no one else!
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April 2024 by Vanessa Gore
The service was great! My car looks amazing! I can say the communication is a bit frustrating. Apparently they have this automated text service that will send you inaccurate updates on your car’s progress. It would have been nice to know that at the beginning instead of finding out at the end.
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April 2024 by Ant Solos
Derell was who impressed me. He was very professional and seemed knowledgeable. I and my husband take our vehicles to another shop in Colonial Heights and initially did not want to have Wood's Carstar fix our vehicle. However I after speaking with two coworkers whom both had thier BMWs repaired here and gave growing review, we decided to allow our vehicle to be repaired here. Derell and the entire team were awesome.- Fix vehicle- Supplied very helpful information- Derell very receptive and an all around great guy- Receptionist was helpful and dependable- Even washed off car agai right before we left- I can not say enough about the skills, dependable and professionalism of this team- BIG THANKS TO EVERYONE HOW WORKED ON MY CAR!
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March 2024 by Sheveka Key
They did a really great job on fixing my truck in a timely manner. When we picked up our truck they explained and gave a copy of everything they did to the truck and walked around it with to make sure we were satisfied with the work that was done. They stayed in contact with us throughout the process so we were informed about which stage the truck was in getting repaired. We truly appreciate the work and their customer service.
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March 2024 by Melissa Morris
My experience with CarStar Woods automotive was amazing. All of the staff were very friendly and knowledgeable. They always kept me aware of the progress by either text or a phone call. They completed the repairs ahead of time. They did an exemplary work. I would recommend them to friends and family. If you need body work done to your vehicle, this is the place to go. Thank you CarStar Woods automotive.
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March 2024 by Katrice Anderson
Fixed my vehicle quickly and kept me updated during the process. Everyone was super friendly and helpful
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March 2024 by Denise Jackson
They did a good job on my car I was very satisfied!
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March 2024 by Heather Hammons
Friendly staff, provided regular updates on service status, and washed my vehicle before returning it to me!
