Thacker Ace Hardware is a friendly, community-focused store that offers a wide range of products and helpful service. Customers appreciate the positive atmosphere, with staff always ready to assist and answer questions. The store is well-organized, clean, and offers plenty of parking, making it easy to shop for various items like keys, spray paint, patio supplies, propane, and landscaping materials. Many customers prefer shopping here over larger chain stores because of the personal service and support for local businesses. The staff at Thacker Ace are known for their friendliness and knowledge. Customers often mention that employees are always available to help, never make them wait long, and provide honest advice about products. The store has a strong reputation for having great prices on everyday items and a surprisingly extensive gun section, with some customers purchasing multiple firearms there. They also highlight that the employees are trustworthy and experienced, making it their go-to place for hardware needs. While most reviews are glowing, there was a recent issue with a staff member regarding ammo availability for a purchased weapon. Although initially disappointing, the store corrected the situation and restored their reputation for excellent customer service. Overall, Thacker Ace Hardware is seen as a family-oriented, helpful, and dependable neighborhood store that truly cares about its customers.
