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January 2024 by Joey Adams
Came in for a Front End Alignment appt…1 hr 45 min later…Was told they couldn’t align it because I needed upper ball joints. I’d just had the ball joints replaced by my regular mechanic. Then “it wasn’t the Ball joints it was the struts”…So out $110 for an Alignment that wasn’t done
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December 2023 by Melissa Burgos
Have been a customer for years and after today's experience, will continue to be a customer as long as I have vehicles. Super impressed with the speediness of repair and the welcoming attitude of all the employees that were working. I did not have an appointment, but had a nail in my tire and needed it addressed asap. They honored my warranty and have never tried to sell me anything I did not need.
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December 2023 by China Simpson
Fast, Friendly service. Great customer service and very affordable. I'd definitely recommend getting auto care here!
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October 2023 by Cindy Hurt
Rob and Chris are phenomenal, I understand that there is a lot of old bad reputation about this business however I would encourage people to stop looking at the name on the building walk through the door and see how fabulous the customer service is with these 2 gentlemen!!
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October 2023 by Mary P.
We came in with our Coachman RV that had had a flat tire this morning. We thought it was a hole, nail or worse. The manager or owner could find nothing wrong and wasn't going to charge us anything for his time. I recommend them. Honest and helpful.He came back 10 minutes later and when he pumped the tire up to 80 psi, he found a leak.
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September 2023 by Lynn Brown
I went there to get a quote on having struts installed on the front end of my car. I had already ordered the struts. The 2 men in the lobby were extremely helpful. One of the 2 told me they would do it for $149 to just bring it back any day after 1. The struts came in and I took the car. One of the same men was at the desk and I reminded him of my previous visit. He said "It's not getting done today. U can leave it over night and we will get to it as soon as we can" So I brought the car back that evening, filled out the night drop envelope and left a note. "I'm strapped for cash right now so please don't do anything other than replace the struts without contacting me" I get a call the next morning saying "Well the car need a couple of things. Front tires, (I knew that. The bad struts in a weeks time ate the front tires off)"With the age of the car the brake fluid needs to be changed, the radiator flushed and the air filter changed. We can do all that minus the tires for $900" He must not be in posession of the note I left. I declined. He continued "Then we will only change the struts and that will be $379" I argued that is not what I was quoted. He states that is a 3 1/2 hour job at $149 an hour. Which I'm now realizing is more than what he said it would be. I told him not to do the job and I'd be there to get the car. Before hanging up he said "U just owe a $79 rack fee for us putting it on the rack." I hung up and got to thinking about it. I didn't ask them to put anything on a rack. I asked that they call me if they find something else that needs to be done. As a woman they ALWAYS find something else . Im struggling already and didn't have the $300+ why would u then charge me $70 to get my car back after u did nothing but try to scam me. I got to the shop and told them how i didn't appreciate being treated this way and I didn't feel I should have to pay the rack fee. The only reason the car should've gone on the rack is for the struts and since they didn't do those and u can see all the other bs they tried to charge me for from the ground. He then said "Then u don't pay ,you don't get your car back!" I was so mad I walked out. I called Orange County Police and waited for a deputy. he deputy never arrived but called and said I have to pay the t and take them to court to get it back. I'm not gonna do that. I'll just say this BEWARE! After some research I found out that a competent mechanic should be able to do the job in 3 hours and do all 4 struts and the charge should be from $100-$300. .I was hoping it would be different in my home town. Absolutely more of the same. They would've had a customer for life if they only treated me with a little respect instead of making me feel I didn't know what I was talking about.
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August 2023 by Dj Empact
I had an awesome experience at University Tire and Auto. Cameron, the manager, was incredibly friendly and attentive. From the moment I walked in, he greeted me with a warm smile and made me feel valued as a customer.Cameron, the manager went above and beyond to ensure that all of my needs were met. His knowledge and expertise were evident, and I felt confident that my vehicle was in good hands.The Technicians at University Tire and Auto was courteous and professional. They worked efficiently to complete the service on my SUV, and I was impressed with the quickness and quality of their work.I highly recommend University Tire and Auto in ORANGE VA, thanks to the outstanding customer service provided by Cameron and his team. I will definitely be returning in the future.Thanks Cam!
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July 2023 by Megan Bentley
Such a blessing! Really helped me woth balancing my tires quick fast and efficiently!! Couldn't ask for any better service!! Cameron the manager and other gentleman were very pleasant and great customer service!! Love these guys!!!
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June 2023 by BrianKathy Driver
I've moved a lot in my life, and one of the services I've found to be most important is a good, honest auto service center. I've found one, and it's University Tire & Auto, in Orange, VA.My wife and I are the owners of an SUV that has over 200,000 miles, and as you might guess we've met up with our share of mechanics. On the recommendation of our daughter we went to UT & A, and we're not going anywhere else.On our first visit we were struck by the way we were taken care of: they listened carefully, treated us with respect, did what we asked, and -- shock! --charged LESS than we'd been paying for the same task done by others.Over the course of the next few repairs we were repeatedly struck by the professional treatment, the fact that they LISTENED to us and not only did what we asked, but always called up whenever something we hadn't expected occurred. In these circumstances, they always worked with us and sought out ways to cut down on expenses.Chris and Cameron, the two men we meet whenever we check in, are always polite, sincere and caring. They --along with the fine work done by their mechanics -- are the reasons we'll never go anywhere else.
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June 2023 by Deb Abbott
Cameron at the Orange store was great! I'm in town visiting friends, and my tires were losing pressure. They checked the tires, filled them, and told me it would be best to replace them. They replaced the tires and changed the oil in less than an hour. Great service!
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June 2023 by Cheryl Lloyd
Cameron at Orange, Universal Tire and Auto was so amazing! I brought my van in unscheduled to replace a turn signal light bulb.Cameron was a perfect gentleman, he found a replacement bulb and installed it for FREE!...It was such a blessing!! I was so impressed with his professionalism and caring demeanor, I scheduled to have my other vehicle serviced there.
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June 2023 by alexis morton
Came in a couple weeks ago for an oil change, these guys were quick & very friendly. Came in today to fix a piece under my car after going a little too hard over a speed bump lol, Chris & Cameron helped me and got it taken care of . This is my families go to place . Good people, good work highly recommend.
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June 2023 by Nikki Driver
It is such a relief to have such qualified and compassionate auto experts like Chris, Cameron, and the whole crew at University Tire & Auto in Orange, VA. They have helped me out with anything from inspections and regular maintenence requirements, all the way to sudden catastrophes that required towing to their facility. In every case, they call and are more than happy to explain whatever needs to be done, and are very happy to answer any questions that I might have. They work with you and help you find the right answer for your situation, and do it all with a smile on their faces!
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June 2023 by Helen Taylor
I have used this shop for tire repairs, replacements, oil changes, inspection, etc. and they have *always* been kind, professional, reasonable with their prices, and done a great job. They have gone out of their way to ensure that I am happy with the services and outcomes. And the fact that they have Wi-Fi so I can work while I wait is invaluable to me so I don't have to take off of work to get things like this done.I also have to give a huge thank you to the manager, Cameron, for going out of his way to make sure that I am not only happy with the services and value for my visit, but also his professionalism and kindness in making sure I get everything done that is needed without having to worry that they're trying to upsell me or do work that's not needed.This shop gets A+ for integrity, value, professionalism, and quality of work every time.
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June 2023 by Kathy Driver
The people who work for University Tire and Auto in Orange, VA, can't be complimented enough! Chris and Cameron have always gone above and beyond, to give exceptional customer service, along with honest pricing and skill. I won't use any other service center.
