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October 2024 by Kendal Allen
This was the best experience I could have ever asked for- everything and everyone exceeded my expectations. I drove 13 hours round trip to buy a perfect condition Subaru. Lynn, Tom and Logan went out of their ways to help me with everything from purchasing the car to dealing with the out of state registration and tags, keeping me from stepping foot into the BMV. Would recommend this place to everyone no matter the distance!
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October 2024 by Steve Blickenstaff
Hey Kevin, I just wanted to reach out and tell you what a great experience I had in buying my new, custom-build Silverado LTZ from Reynolds Chevrolet. From the initial ordering in May, to the delivery of the truck to me in Lynchburg in August, and all of the communications therein, the entire process was smooth, professional, easy, and enjoyable. It was undoubtedly the best vehicle buying experience I have ever had. Please share my appreciation with Bryce, Logan, Thomas, and Lynn. They worked together like a well-oiled machine and are obviously very customer-centric!
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October 2024 by Hansford Riordan
San Francisco fine you got me in and out on time just like they normally do
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October 2024 by James Robinson
Upfront, honest, and reliable.
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August 2024 by Wissam Zaatar
Great experience at Service department. All staff are professional and nice.
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July 2024 by S S
I’m saddened that I did not do this earlier; and it’s well overdue. When I first came to Reynolds around 2018, I wanted to trade in my GMC Yukon which had about 186K miles (I keep my GMCs!!). I won’t say who I dealt with, but my first experience was absolutely horrible! I wanted to buy my first GMC 1500 truck; and it was early summer. The gentleman told me he could not find any in stock and he “searched all over,” and said he could order me next years version. I said “Will you charge me with this years price…he said no!” I was so disappointed and I called and called and he would take days to return my call. Finally after much prayer, I called Woodbridge GMC dealership and I was asked 3 questions:
1. What color?
2. When do you want to come in for test drive, and
3. What are you trading in?
To my surprise he said he could have the truck on site by Tuesday; I said “…I thought there were no GMC 1500, 2018 available??” He said, who told you that? I’m looking at one right here in Virginia and can have it here tomorrow..”. Well that sold me! And the guy from Reynolds’s never called me back.
Fast forward; I was not about to drive to Woodbridge for service and thought just maybe the “service,” department would be a better experience and that’s when I met John!! For 4 years John told great care of my truck and offered exceptional service. When I told him I was about to trade it up for a 2500 HD, he said check out our sales dept here and when I shared my first horrible experience; he said and I quote “…give us another chance to earn your business, we have a new sales manager- Logan!”
Hesitantly I met with Logan and as they say the rest is history!! Logan made me feel that I wasn’t this “woman who didn’t know about buying vehicles so let’s just string her along..” I served in the military for 20 years and bought plenty of vehicles-I know how to buy! He was forthcoming, respectful; stayed in communication with me, personable and genuinely supportive of my buying experience but most importantly about me…
I traded in my 1500; got an excellent price, and purchased my 2500 HD, GMC. That was Dec 2021. Feb 2022 a guy ran the light and hit me; broke my arm and totaled my 3,000 mile new truck (hadn’t made my first payment yet!). I called Logan and told him what occurred and he was so worried about me. I asked him did he have any other 2500 GMCs on hand he said no; but there’s one in the pipeline-do you want it? I said yes and on April of 2022, I picked up my brand new 2022 GMC, HD Denali. It did cost more, but Logan and his team did all they could to get me the best pricing.
I’m still with Reynolds; and both the service team (John and Ron) are awesome. It was John that cared enough to ask me “why don’t you give us a chance to earn your business.” It was Logan who showed me respect and as a woman didn’t “mansplain,” to me (like the first guy did). And especially as a woman of color, there’s always those “thoughts,” about being treated right. And I was treated right!!
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July 2024 by Richard Lee
Purchased a brand new Subaru Crosstrek here. Salesman Bryce Matthews is an awesome guy to deal with! Very happy! Thanks Bryce!
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July 2024 by NK Espo
The BEST buying experience I've ever had. I've bought quite a few vehicles over the years, from many different dealerships, but Reynolds was the best by a long shot. The staff really set this place apart from other dealerships. They are polite and genuinely want to satisfy their customers. Vincent was my sales rep and did a fantastic job helping me to find the right vehicle for myself and my family. He was very knowledgable about the vehicles in their inventory, had answers for any questions that I had and was attentive to the criteria that I wanted the vehicle to meet. Tracy was my financing manager, what an absolute sweetheart she is. She made the process so effortless and did a great job explaining the available warranty options. I would say that if you're looking to buy a vehicle, give Reynolds a chance to earn your business.
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May 2024 by Bryan Martin
This is the place to go is you want a super stressful experience. So I got a quote on a vehicle and I messaged back a couple hours later to ask about some of the extra fees on the quote. And they they told me that if they didn't charge the fees they would be liable for a lawsuit. LOL. And that because I didn't give them a deposit they had someone else scheduled for a test drive the next day at 2:30. I said fine let me know if they don't buy it. Later about 6:30 I messaged the sales person Jacque snow to ask if the truck was still available. She replied to my message and said he test drove it and would let me know first thing in the morning. About 11:30 the next morning I messaged and ask if the truck was still available. I got no reply. So I messaged the main sales number and they say she is on a test drive with the truck. I have tried about 5 times over 3 days to call but no one answers the phone. If they don't want to sell me the truck just say it's sold. It's as easy as that.
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May 2024 by Kimberly Sheffield
Words could never describe my gratitude to Reynolds. I have been a customer for over two decades. Reynolds gives new meaning to why it is so important to support local/family-owned businesses. As a customer at Reynolds, you become family. I recently purchased my sixth vehicle from Reynolds, and I never feel 'Sold'; I leave feeling 'Cared for.' A dealership that is built on relationships is rare. John, Kevin, Lynn and the entire team, a group of true professionals, have always made me feel confident and secure. THANK YOU, TEAM, for yet another great experience.
Kim Sheffield
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May 2024 by X Steel
Just purchased our 2nd vehicle from Reynolds. Amazing people start to finish. If you are looking for a new Subaru, Chevrolet, GMC, or if you are looking for a nice pre-owned vehicle, Reynolds is where you should go.
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March 2024 by Tim Lyle
After a negative experience, David and the Reynolds team did a good job righting the ship. They’ve had my business for six years now and have only had two significant foul ups. Both times they’ve shown they wanted to fix the issue. Commendable team of professionals.
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March 2024 by Maxreverse
Great dealership with outstanding customer service. Emily did a great job keeping me informed about the service being completed on my truck. Highly recommend.
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March 2024 by Kid Death
They suck try to get to deep in someone's pocket did the work myself for 1/3 the cost and was done before Monday
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March 2024 by Kirk Goodbar
After taking a day of vacation and driving two hours one way to find the discounts online are valid but the dealership adds hidden fees. I would not recommend this dealership due to not “feeling warm and fuzzy” as the finance manger said to me and my wife. But they were very nice but not straight forward with there prices
