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February 2024 by Cheyenne Petrowski
Kristen was absolutely phenomenal and made my first time renting a car smooth and easy to understand! Thank you!!! ☺️
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December 2023 by Barbara Wade
Kristin was absolutely the nicest manager I’ve ever met at a place like this!! She did everything in her power to help me and did it so fast.. I was in my rental within 20 mins !! Before I had to wait 2 hours in Charlottesville to get one !! But I tell ya I will never go anywhere else but here in Orange enterprise only!!!!! Thanks again KRISTIN IN ORANGE VIRGINIA!! Below is the car she got me in!!!
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October 2023 by Angel Luvz
The Orange Va site: Initially, the rental process was simple and quick as the manager handled my rental. The PROBLEM came in when I tried to contact them as I was having a problem. NO ONE was onsight to answer my call or help my issue. I spoke with the culpeper office, who could be of no help. The explanation from the manager was they were short of help? NOT! They need to step up their game!
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October 2023 by Helen Skipper
Called all day on Monday, finally got an answer on Tuesday afternoon. No cars available until Thursday safternoon at 3. Made the reservation for pick-up for 3 p.m. No car, no phone call. It is now Friday morning and the manager has been texted and I have yet to hear from him. This has been a terrible experience. My car is wrecked and I have no other transportation. Enterprise is the only rental place in this town.
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October 2023 by Julia Boyer
Tom and Kristen are super helpful and kind! Great service.
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August 2023 by Faith Pinto
The manager was amazing! So kind and patient, I have had a rough week and she made my day so much better and had her team member drove me home. He is 81 years young and an inspiration. I will be coming back asap.
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July 2023 by Tashyra Coles
The jankiest business ever. Let me get on a bus to come get a car I made a reservation for just to be told they have nothing available. Do better!
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April 2023 by Jennifer Blackburn
Arrive to this sign. Call the number was told they tried to call to inform me of this. No that's a lie. Tild me to call another company. I asked for the information to be emailed. They offered to text me the information. 15 minutes later No text no email. Done with enterprise. Hey guy from Culpepper office I talked to, I'm not the liar apparently you are. How hard is it to come to work and stand around all day getting paid to play on your phone?
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April 2023 by Ibrahim Fetterolf
Just a great location with good people to work with. Easy pickup, selection, and drop off with no gimmicks involved.
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September 2022 by Neil Christian
Worst experience ever renting. Rented here over the phone to get here and pick up to fi d this location is closed. Enterprise was very unhelpful. Kept getting the run around. On the phone for hours trying to find a car after making a reservation. They wouldn't even give a discount. Wish I could give negative 5 stars.
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October 2021 by John Howard
Always excellent service
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October 2021 by Richard Jenkins
I have a rental that is time for routine maintence, my car is still in the body shop till next week, the car I have with enterprise is the second one now that is past due for maintence, what is wrong with you? Was told I would had someone get in touch with me yesterday, and no call! I have no choice but to continue to drive this car to work, since my car is still in the body shop till next week.
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August 2021 by Brittany Aleshire
Booked a rental over a month ago for a 5pm pick up and we get to the lo location for there to be hand written note on the door saying they are closing at 5 today, this is extremely unprofessional and I will never rent from this location ever again!!!
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July 2021 by Liz Albrecht
Seriously please be open on Wednesday. Otherwise I was very impressed to have a delightful agent call me from Culpeper she manages both locations, she got me set up and included a pick up. The gentleman who picked me up was wonderful, friendly, professional and efficient. All the people working here are friendly and ready to help.
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May 2021 by Lindsay Windish
VERY under staffed!!!! Myself and multiple customers of mine will be on hold trying to get a hold of a repersentative for over 30 minutes! This is NOT good customer service when you cant reach anyone. They also do not pick up and drop off customers during the week (only mondays & fridays). Things need to be fixed at this branch.
