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September 2024 by Val John
Worst managed post office in the area
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August 2024 by Plastic
The world would be a better place if Oakton post office closed permanently.
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July 2024 by Rosemary Lavelle
One of the ladies behind the mail service desk was completely rude and unprofessional. And I will admit I was not the bigger person, I gave it right back. I was there to pick up mail for my family as multiple notices had been left on my door about no one being available to sign for the mail. My family is out of town and I sleep during the day. I tried to tell her I knew what one of the items was and my stepdad said he did not want it. She tried to argue with me telling me that the sender is *fill in important government entity name here”. I repeated yes I am aware, but he said if that’s what it was to let y’all return it to sender. She felt the need to explain to me that he needs to come in and sign a refusal on it and I told her the paper they dropped off said they would just return it to sender next week anyways. And she went into this long explanation about how he needs to sign a refusal on it…. And finished with or not. Huge waste of time. Called my family to let them know what she said, and she starts yelling over my voice so my family can hear me that I’m making up lies. I said she got mad at me because I tried to tell her repeatedly that he doesn’t want to sign a refusal.
So annoyed.
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June 2024 by Narges Safdari
Absolutely the most incompetent and disrespectful people there, had all my paperwork and supporting documents for my kids and i’s passports. Mai refuse to process it and said I needed my daughters fathers ID which is incorrect if you have legal documents with sole custody ( which I had) and she refuses to read it cause it’s too much paperwork. Said I have to come back after I took off of work and took my kids out of school. I work in a dental office and I can’t go anytime in the next two/ three weeks due to my patients being scheduled. She flat out lied to me about what I need because I then called three other branches and they said I had all the correct paperwork. Again there are no availability for the weekend and I can’t take off of work after ensuring I had all the correct paperwork. She then finished off her abuse by saying my kids and I have a problem with not having fathers in our lives. Wow wow wow
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April 2024 by Melissa Hodges
Had a great experience with the woman who processed the application for my daughter's first passport. She couldn't have been nicer, was efficient in the process, and patient as she took my daughter's photo.
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March 2024 by Lezan Saber
Be aware of this location!!!! Don’t waste your time here! Don’t ruin your day here! The lady who takes the passport paperwork and application she said her name is (Maime)is one of the most unprofessional and rudest person that I have seen, I think she misunderstands her job she believes that she is there to give people a hard and bad experience. we made an appointment for Thursday 9:45 to renew my 13 years old daughter, she didn’t let us to finish it in the beginning it took her few minutes to tell us how the time is short and we MUST finish it in 15 minutes, it took her 8 minutes to take my daughter’s picture (slow lady) and few minutes to loudly and unprofessionally tell us that we don’t know anything. She said we need to come back Saturday it’s open from 9:00 to 11:45, first in first serve. we went today 03/30/24 to finish what we have started on Thursday, she said we can not because we didn’t sign for the appointment, she confuses people, I don’t think it’s because of her heavy accent English, I’m sure because she wants people to get confused, she is that type of people that wants give hard time to others for no reason, I feel sorry for you because you must be so unhappy to ruin peoples day too.It’s so shame for one of the federal departments to hire and keep people like her, wait for me to complain on you I’ll make you a better person I’ll make you to treat people in a good manner. Who ever reads this comment if after awhile you still see this woman (Maime) in her place and in same type of rudeness and bad manner it means nobody above her is doing their job!
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March 2024 by Philip Eberly
Line is always forever long, only one person working
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March 2024 by Mike H
I read lots of reviews about the passport service here so my expectations were low. BUT I kept an open mind. We came on Saturday morning during walk in passport hours and arrived right at 0900. We had all the correct paperwork and we completed 4 passport applications with photos without issue. Maile was fantastic and very helpful. I honestly think some people just don’t read instructions online and don’t come prepared and expect magic. Come prepared people! They don’t make the rules! I watched as more people showed up without the required paperwork/documents and with less than pleasant attitudes. Thanks Maile for all your hard work!
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March 2024 by Cinthya B. Calero
I had an appointment at this location today at 9:15am, it was for renovating my minor sons passport, we were there at 9am and waited for the lady to arrive until 9:45 she never came and we were just told to keep waiting that they can’t assure us if she was going to show up or not. I asked to talk with a manager because we scheduled an appointment and that was the response they have? The front desk lady told me that I can talk with the manager supervisor but he is not going to do anything and nothing it’s going to happen. I was furious so we left.So unprofessional! Why do they take appointments if they are not going to even show up! What a waste of time! They need to learn how to do their job, they get paid for. I’m never going back to this location.
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February 2024 by Graffiti Man408
Worse place I’ve ever been to the workers are very rude uninterested and don’t care about you shut this place down or get better workers pls and thank you !!!!
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February 2024 by Novalith
In and out quickly for mailing critical documents. Staff was polite and friendly. No issues. I’ve seen the other reviews but I was not here for passports so maybe that’s the problem.
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February 2024 by Amanda Steiner
The bin for package drop off is constantly jammed.
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December 2023 by Abu Abdulloh
I would give ZERO stars if possible. A very unprofessional and extremely rude, short old Asian lady works there (I don't know her name). I wish I had read reviews before making an appointment for a passport application there. I had a really bad experience with her, my blood just boiled talking to her. She was so arrogant, does not listen to my explanations and behaves like she knows everything and is always right, and I know nothing. She tried to shut me up and refused to accept my application asking for unnecessary documents. Eventually, I had to leave that branch upset and went straight to USPS Merrifield office. Very professional and polite staff accepted my son's application without any problem and after about 3 weeks we got his passport.That unprofessional lady is a DISGRACE, who should not work in such a responsible federal job and be fired immediately. Please hire more professional, polite people.
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December 2023 by Allison Kish
Unbelievably rude. Literally threw the little counter closed sign in my face when I went up after waiting forever for a measly 3 books of stamps. I wound up walking out because I had already waited 15 minutes while the other employee continued to argue about something with the people in front of me. I’d love to patronize my local post office but I just can’t tolerate it anymore. Worse than the DMV.
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October 2023 by Noomyalai Safi
Very unprofessional and Rude Staff!!! Specially the short Lady with short hair in the middle. She is terrible and disrespectful.
