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“Thao was very courteous and kind. She was the exact opposite of mean people at Potomac Falls. Will always go to this location in the future for any passport or other shipping needs.”
“Staff here are friendly and helpful. USPS is challenged by its scale and the complexities of modern logistics which results in a less than ideal - and expensive - customer experience. But I feel I need to cut some slack for all the good things USPS does.”
“Everyone there is always so nice. I go there specifically for that reason I try to walk in with a positive attitude, knowing it will take time because people have lots of questions when you go to the counter.”
“Grew up in Clifton my entire life, 30 years plus. The people who work here and live here. Are some of the nicest, kindest, sweetest human being's you will ever meet. When you come in be polite, and give respect. They will return the favor.”
“Love this office because it has several self serve postal machines. Staff is lovely and helpful. Also love the parcel lock box system so that you can pick up after hours.”
“In and out fast. I was about an hour early to my appointment, I thought I'd have to go back, but I was able to do my fingerprints at that moment, and it was very fast.”
“I love this post office. The workers there are so nice. The Merrifield location literally kicked me out because they could not get my fingerprints to work and the staff at this location were really patient and save me. Thank you!!!”
“I had an issue not being able to open a Parcel mailbox when the delivery driver put a live animal delivery in there so I went to this post office to get the problem resolved. The staff were very kind, understanding, and had a sense of urgency. I was able to get my package out safely that day even though it was right when they were closing. Cannot thank them enough for their help!”
“I visited this post office today for a new passport, I was helped by Sunisa. 2 yrs ago she also assisted me with my kids passports. She is always so friendly and provides the best customer service. I really appreciate her making the process so easy and pleasant. Thank you Sunisa for all you do!”
“Clean, well stocked, and the female professional behind the counter today (18 Oct 22 @9:12am) was very polite and informational. Definitely looking to get a PO Box from this location.”
“Wanted to give a shout out to Javonte and Viveca. Had a packaged that went international and took over several months since customs denied the shipment and had to be returned to sender. During this whole process both Javonte and Viveca reached out and assured they will keep an eye on my package and made sure it gets back to the sender. They have been very helpful and patience during the whole process. Thank you again. ??”
“The Manager Ms. Januki is very hands on and FIRST CLASS service !!! She approached all customers who were in the long line on this weekend to see if she could assist with anything. Surprisingly they have additional special service desk. She assisted me with my money order service and some other customers in very efficient manner. Within half minute she got it done! BRAVO! Thanks for making USPS great again :) ? ? ? ❤ ? ? ?”
“This post office does allow you to hand cancel your wedding invitations or anything with a wax seal. They give you the stamp and you stamp them all and place them in a bin. Was quick and easy.”
“This 5 star review is for Lauren.I’ve been to this post office several times, and my experience today with Lauren was exceptional! She was very helpful, friendly, and ensured I was charged the right amount for stamps. Apparently I had been overcharged for stamps the previous times I came to send my wedding invitations internationally and locally. I appreciate that Lauren informed me of the international stamp, which was not mentioned by other employees the previous times. (The other times I was overcharged by at least 50 cents for stamps to send my wedding invitations internationally, and overcharged by 40 cents to send wedding invitations locally.) A note to management, please ensure that all employees let customers know of all stamp options and to not overcharge.I do appreciate that at every encounter with different postal employees, all employees hand cancelled my wedding invitations.”
“Even when it's super busy, I've been greeted by staff in a friendly and helpful way. And when I've used the kiosks for mailing packages, I usually don't have to wait, or not wait long, before using.”
“I am new to this area, so far I have been to this location twice. One of the customer service agents by the name of Angel helped me on both occasions. Very knowledgeable, quick, and seems to run the front end smoothly. She was super nice, Thanks Angel!”
“Great Post Office with friendly staff! I was helped by both people, and ended up with Drew, who was incredible! Speaking to him was like speaking to a friend. Great customer service from both! I have also been there for passport service and it was friendly and efficient.”
“We’ve all had terrible post office experiences however, today I had GREAT interaction and felt compelled to leave a positive review. Anwar helped me with an envelope that was returned to sender, and another package that was a gift for a friend. Anwar took the time to insure both packages arrived on time (peak holiday season) and at the most affordable rate. You put all these negative reviews to shame, Anwar. THANK YOU!!!”
“The place was so clean and I didn’t know I needed an appointment, but thank you so much Valentina for helping me to get my passport without having any appointment. She is super kind and so sweet.”
“weighing in on this highly controversial establishment, I was helped by Raj and she was quite polite and swiftupdate: today I was helped by Michael and he seemed polite enough. didn't say much but scanned my package swiftly and honestly that's good by my standards.”
“Once you find it next to Peet's coffee (not PNC), this place is super convenient. Take a prepaid package, scan and get a receipt. No person required. So much better than waiting for a post office to open.”
“We have visited this USPS store several times for box returns, mailing letters and most recently (mid-January 2024) for filing for US passport. At all these times, the people that work there were friendly, helpful, knowledgeable and seem professional. I am surprised to see negative reviews and a low average for this USPS, because my experience has been totally positive. This is the reason why I wanted to remember to post a 5-star review for this one. I also had bad experiences at USPS stores in the past, but not at this one.More specifically, when we visited for the US passport filing, the picture taking and the documents filing seemed very easy. The person who was helping us was in a good mood and answered our questions in a welcoming way. In the passport photo taking, they showed us the way to go to a room in the other part of the store and even agreed to retake another one when we didn't like the first photo.”
“I went midday and there was no line which was amazing lucky me! But more importantly the agent who assisted me was extremely helpful and knowledgeable and efficient. We live nearby and I'm very grateful that are experienced so far has been positive with this USPS store. Hope they are able to keep it up! It really puts a smile on your face when a seemingly inconvenient Aaron turns out to be a smooth and positive experience overall because of good customer service and operational expertise.”
“The USPS in DC is forwarding my mail to the wrong address because they reversed te addresses and they are not doing anything to help. They dont even answer the phone. However, the woman at this location is an angel and helped me as much as she could.”
“Monica and Alexis at the Potomac post office are amazing and went above the call of duty to ensure a stressful situation was less stressful and done properly. Thank you to both of you ?”
“Every post office is overworked and understaffed, this one is no exception. I came to send out a standard passport application at my appointment time and Surbaya helped me. She was fast, efficient, and knowledgeable about how to work through the application. She knows what she's doing and it shows. And she was patient with me and all the other customers there with us who were also submitting passport applications. Thanks Surbaya for making my visit quick and painless.”
“After reading these reviews I half expected the employees to start hurling rocks at me upon entering the building. Luckily for me my visit was perfectly fine and normal. I went in for a passport appointment and the employees who helped me were polite, knowledgeable, and helpful. No, the red carpet was not laid out before me, but everything that needed to be done got done in a timely manner and there were no rocks thrown. Remember that these USPS employees are civil servants working for a program that is bursting at the seams and experiencing unprecedented levels of understaffing. They serve hundreds of people a day, and due to the human condition, may not be feeling 100% at any given moment to say the least. Anyone who has ever worked retail can relate. A healthy dose of patience, politeness, and compassion will get you far, but some of you may need to hold a baby, or gaze upon the majesty of the stars, or contemplate our minuscule lives within the vastness of the universe before you interact with another postal worker. It’s a hard time out there - be kind to people and life will get easier, I promise.”
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“Had a great experience with the woman who processed the application for my daughter's first passport. She couldn't have been nicer, was efficient in the process, and patient as she took my daughter's photo.”