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8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Mailbox Centers
“Anusha and swapna are the most dedicated young women and you are so lucky to have such helpful employees at store 7640. Everyone at this store are always so helpful, especially to us seniors. So patient and kind.”
“I went to two other big box stores for international passport photos without any success. Went to Postal Plus 3 minutes before closing time and the owner was gracious enough to take my photos. He was very knowledgeable and cares about his customers!”
8:30AM - 7:30PM
344 Maple Ave W, Vienna
Mailbox Centers
“This is the best UPS Store I’ve been to. The store is always clean and the employees are efficient, smart, and friendly. We’re new to the area but have been here a dozen times already for different things and every experience has been positive.”
“This review is for Rodney Middleton!!!! I had to return my internet box on short notice, or COX was going to charge me $294 I had just sprang my ankle I couldn’t drive to the UPS I have no family to help me in (VA ) I called the UPS store explained my situation Rodney Middleton, he said he will pick up my box within hour He drove to my home picked up my box less then an hour. I have never experienced customer service as caring and genuine as Rodney . I can’t thank you enough, you definitely saved the day! May God bless you for your outstanding customer service.
Thank you ? ”
“My experience with UPS at South Lakes Shopping Center has always been positive!! The staff is consistently positive,friendly and accommodating. Special shoutout Semaj!!”
“The UPS store #5144 is the best place to print all your posters or handouts. They provide the best job and on a timely manner. Staff are friendly and with great customer service. thank you.”
“A shout-out to manager Marlon, a hands-on leader whose proactive approach is commendable.
He's not just a manager but a part of the crew, eagerly jumping in to handle boxes and readily engaging with customers and staff.
Marlon's love for his job shines through his constant smile and the energy he brings, making the store feel like his playground.
Whether he’s packing boxes, chatting with customers, or enjoying the workday hustle, his passion is palpable.
I frequent this UPS store for Amazon returns and shipping our own packages, and it’s always a delight to interact with the team.
Alex deserves a special mention for impeccably directing the flow of operations, ensuring seamless coordination between customers and UPS drivers.
During COVID-19, as online shopping became our norm, this UPS store has been the backbone of Great Falls. Their diligent work, often under the pressure of processing multiple returns and coordinating with heavy UPS trucks, has not gone unnoticed.
We, as a community, owe them our support for their tireless efforts.
Every team member, from Evy, the young lady with the striking purple hair highlight to the young assistant Jaalen, with his always smiling face, provides exemplary service. I can’t tell you how many times I have forgotten box and they have provided assistance or printing labels directly to their printer with speed and efficiency all that requires effort, knowledge and ability to do a great work and all of them provided that and more.
They offer a range of supplies, like tape at reasonable prices, and boxes for those last-minute Amazon drop-offs.
This team's diversity in personalities and strengths creates a perfect blend, making this UPS store the go-to for all our mailing needs. I wouldn't dream of going elsewhere and I extend my heartfelt thanks to Marlon for his exceptional leadership.
His skill in managing both his staff and customers ensures the store meets our neighborhood’s high standards.
A gentle reminder to the community: although the team is accommodating, we should respect their closing hours. Let’s not make last-minute visits - they deserve to join their families on time.
Thank you, UPS Store team, for your remarkable service. We cherish Marlon, Alex, Evy, Jaalen and the entire UPS drivers team.
Looking forward to many more years with you as part of our Great Falls Village family.
I recently distributed chocolates as a token of appreciation, and I encourage all Great Falls residents to consider dropping off a thank you gift for this amazing team. They go above and beyond, often working after hours to process our items, ensuring we receive our refund statuses promptly. So, if you have sweets or any kind of treat to share, please do. They are a treasure to our community, deserving of our utmost respect and recognition for their hard work.”
“Great experience with Dan. Don’t really come to ups much so i was lost but he was so helpful. I needed my package to get there the next day and he was able to do that for me and help me pay less which is always great! Thank you Dan!”
“AJ new owner and Jasmine associate were courtesy and pleasant. Contacted this location to see if USPS package can be dropped off since post office was closed. The caller responded absolutely and the minute I walked in was greeted and asked if I were the person who called. I was helped immediately along with securing the right packaging with ease and later learned he was the new owner! Service impeccable! This is my friendly neighborhood UPS Store. A+!”
“Great customer service. Very efficient and convenient. Parking right out front. Huge thanks to Carlos for making my visit seamless and quick. I will return to this location. Thank you!”
“The UPS STORE 4608 is one of the very best shipping services I have used. Perfect for ONLINE auction purchases. First and foremost fragile goods are packed properly. Every other step is performed with speed and efficiency and their costs are highly competitive. All in all I would give them the highest possible recommendation. You can feel very confident they they pay attention to every job with total focus and attention.”
“I sell on eBay and this is the best delivery office (UPS USPS, FedEx) I have worked with. Rian and Matthew are always helpful and friendly. I also used printing at this office and it was easy and the price was right. Unfortunately, this office is far from my warehouse, so I cannot use it all the time. I sent a heavy parcel here today, Matthew and Rian were great at helping me. Thanks for your work guys, definitely 5 star s!”
“JD was incredibly helpful and patient. We were shipping items and had extremely fragile items to take on the plane. He reworked boxes for us to ensure family heirlooms were kept safe. Never gad a UPS experience as stellar as JD”
“I’d give 10 stars if I could. I was returning some Amazon purchases and I messed up everything there was to mess up, and the guy at this store took care of everything for me including swapping packaging bags to save me money. Then I got home and realized I messed up return labels as well! Went back and the pulled out my packages and fixed that for me in as well. All was done quickly, friendly and professionally. This is beyond great service - this is being treated like family. Thank you!”
8:30AM - 5PM
1934 Old Gallows Rd STE 350, Vienna
Mailbox Centers
“Very friendly and welcoming team - from Reception to Management. Was asked by three different people if I needed room space and
something to drink. Fond farewell as I left. :)”
“I had to ship a bulky and fragile board, and Naomi at the UPS Store went above and beyond ?
Naomi verified my pre-purchased label, confirmed the shipment was acceptable with my loose packing, and proactively added more tape to ensure the board wouldn’t get damaged. Absolutely polite and incredibly kind.
Thank you, Naomi! ??”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“Dear ups,
The staffs are very nice, efficient , excellent service and helpful with things that we have no clue about. Ups is the best company I have ever dealt with because I never faced any issues and was able to have clear view on how things work and how prices counted.
Thank you for your understanding and cooperation.
Nizar aljamal
Economist”
“It is a convenient store and the staff are very nice. Sahil Shinwari was very helpful in my sending multiple items via UPS to a location across the country. I recommend this UPS store highly.”
“Don't be fooled by the young employee's ! This location offers actual empathy and support when it feel's like things are going sideways ! We no longer will go to Fedex for our printing needs as the employee's here have been much more ethical and supportive when we've had varying requests. They also ALWAYS have a notary on hand which is priceless. Give them a try !”
8:30AM - 7PM
3057 Nutley St, Fairfax
Mailbox Centers
“I was impressed with how professional, friendly, and helpful the UPS store staff was. Moreover, their attention to detail and willingness to go above and beyond for their customers truly set them apart. I have never experienced such exceptional service at an UPS store before. I will gladly make the extra trip to this UPS location in the future, knowing that I will be well taken care of. Excellent customer service! Thank you, Najia and team, for making my visit such a pleasant one!”
9AM - 7:30PM
4094 Majestic Ln, Fairfax
Mailbox Centers
“I found a great UPS store in Fairfax with excellent customer service! It's always worth the extra trip when the staff is friendly and helpful. Their service is really stand out for me to choose them over closer locations.
I really earned my loyalty. It’s great to hear about local businesses that consistently provide such good service.”
“I’ve never had a problem. I drop off UPS packages all the time and have never had a problem getting a receipt. I think some of the negative reviews come from people not understanding the difference between a UPS drop off and UPS access point. You can purchase a UPS label at Parcel Place and they will accept UPS drop offs if you already have the Amazon return shipping label printed.They cannot scan your Amazon return bar code and print the label for you. You need to go to an actual UPS store or UPS access point for that service (you can do that at AutoZone right down the street OR the UPS store in Bradlick shopping center).Additionally, with regards to the review about discrimination against Caucasians, I have never experienced anything like that. The owner has always been nice to me and I’m white. However, I always go out of my way to treat service people (waiters/bartenders/retail sales associates) with the respect they deserve, so I usually get excellent customer service in return.”
“Today I came into the store to return some items to Amazon but they sent me labels to print out which I did, but only to be informed by Ari that I would have to put the labels on myself in seperate boxes. He sensed that I was frustrated with the process (because it was my first time) and not his fault at all, but proceeded to help me by changing the return process on Amazon for every single item to be able to do the return in the store with no hassle. He was VERY patient and compassionate and lifted a huge load off of my shoulders. I am extremely satisfied with his service and performance and pray that he will continue to be a blessing to others as he was to me. He needs a raise for his outstanding service. Thank you Ari!?”
8:30AM - 7:30PM
11199 Lee Hwy, Fairfax
Mailbox Centers
“The lady that runs the store is absolutely wonderful always helpful and friendly when I go there. I ship a lot of packages through them and everything always arrives on time.”
“My go to UPS location as it's close and never had any issues in getting my packages shipped/returned. Service for me has always been quick, easy, and friendly! They'll provide options in shipping or offering additional wrapping.”
“I’ve never had an issue here. Staff are friendly and service is quick. Make sure to pre-package if your return requires it, otherwise you’ll be charged to use boxes in UPS’ stock.”
“I’ve been to a bunch of UPS stores and Tim and Ralph are top notch with customer service. While I was there waiting on some blueprints to get printed I noticed how attentive they were in assisting every customer that come through their store. I hope they get the recognition they deserve.”
9 AM - 9 PM
12210 Fairfax Towne Center, Fairfax
Mailbox Centers
“I have always had good service at this location, surprised to see all the negative reviews. Also get things notarized there occasionally. I am happy to pay small premium to get in & out fast.”
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“I go out of my way to utilize services here. Staff is always kind and helpful. The manager Alex is great. I’ve witnessed rude customers and he is always kind. As a small business owner myself, I truly appreciate him and this specific location.”