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August 2023 by Amy Mouskountakis
Excellent store and owner. Ships items out extremely quickly and they will do whatever is needed to help the customer. I will always give them 5 stars for having a great inventory and fantastic customer service. They are my first choice on great Charlie Bears and Steiff collectibles. I also live in a different state than the store but their phone service is exceptional.
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March 2023 by Judith Schum
I live in PA; therefore, I have dealt with The Toy Shoppe solely by phone or online. They are helpful, fair, well-informed, and easy to work with too. People in my family collect Charlie Bears. For several years I have been able to find in stock or order in advance exactly what I want. Shipping has been fast, and shipping costs, very reasonable. The Toy Shoppe is my “go to “ place for Charlie Bears.
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March 2023 by Claudia Evans
This most wonderful store to see people in the store are the most important añd wonderful to work with thank you Claudia Evans
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March 2023 by Mary T. Wells
Always friendly and helpful and the best Steiff selection around!
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December 2022 by Cynthia Knoll
Very very helpful. Even told me where I should go to find what I am looking for rather than trying to sell me something I don’t really want.
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November 2022 by Taylor Jamison
Absolutely happy with my long awaited pre-order. Friendly folks, and quality service
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October 2022 by Brandy Beazley
I have purchased a few items online and in the store over the last few years and have been satisfied. But I was a little taken back by interaction at doll and bear show in Fredericksburg recently. When I first went to the booth, Barrie was speaking with someone. I went to other booths and came back later. Waited for her to finish speaking and went over and said Hi and that I had purchased items from her previously. She asked for my name and when I told her, she was like ok well if you need help I am busy speaking with (I forgot the name she said) and turned around. Was then completely ignored. They had limited collection at show and I was talking with a customer about items she was looking at and collections and when she picked out a item, Barrie looked like she was inconvenienced to go and help her and stop talking to her friend. I stood there and she never came back to talk to me or inquire about the item that I was looking at which I just put back on the table. That was the impression that I got which was upsetting as usually always get welcoming service but I didn't feel that way. I left her booth disappointed.
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September 2022 by Michael Lane
Received Charlie Bears Zane who arrived in great shape. Super fast shipping and packed well. Thank you.
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July 2022 by Kevin T
Super friendly and helpful staff! Ordered a Steiff bear for my mother's birthday. Quick shipping! Just received it today!!! Thank you!!!! will be ordering more!!!!
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May 2022 by Medusa Livingston
They have easy payment plans and lots of dolls and Teddy Bears
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May 2022 by Victoria H.
I purchased a Pongratz Doll for full price ($2,295) and was sent a much older (and worn) doll... it was the same doll, but very, very shopworn, a doll Barrie purchased from a woman who had sold her collection. Then I ordered another Pongratz, and this one was defective. When I called Barrie about it, she blamed her staff for sending the defective doll and said she had never seen it. Then I had to insist she pay for return shipping. So, BUYERS BEWARE.
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April 2022 by Elle Elsie
Rude lady on phone couldn’t be bothered with me wanting to buy a $400.00 item. You lost a sale and a potential customer because I was able to purchase it elsewhere. Do not recommend this place at all!
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April 2022 by Edward Alexander
There's a reason this store has been open since 1975! They can't control how delayed the manufacturers are in getting bears to them but they are great at communicating and most important, theyre always flexible and help look for ways to make the purchase more economical. I can't tell you how many times Iv'e ordered and then been contacted to say they applied a discount that I'd forgotten to ask for et cetera. They have had to deal with being shortstaffed like other places and sometimes I have to wait for a response but they always get back to me and I understand.
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February 2022 by Bryon hower
They have a great selection and go above and beyond to help
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January 2022 by Celtic Rabbit “LegoPhantom”
I want to thank Barrie Lynn Shapiro for being absolutely amazing at the Toy Shoppe for helping me get my new Merrythought accurate Edward bear (Winnie the Pooh). I was so moved by seeing him that I decided to plan an afternoon for a photoshoot with him. He is an absolute treasure!
